Senior Operations Business Partner at Connections Health Solutions

United Kingdom

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. What You'll Do: The Senior Operations Business Partner is responsible for driving the execution of operational priorities by acting as a bridge between strategic direction and operational execution. This position plays a pivotal role in aligning priorities, coordinating efforts, and advancing initiatives. As a key support to the VP of Operations, the role not only assists in translating vision into action but also ensures that goals are met with precision, efficiency, and collaboration. Strategy Execution: Translate organizational goals into actionable operational strategies; lead and manage high-impact projects to ensure timely and effective execution. Breaking down broad strategies into actionable workplans with clear steps and responsibilities. Monitoring progress and making adjustments to accommodate shifting priorities or unforeseen challenges. Ensuring adherence to quality standards and organizational objectives during execution. This responsibility ensures that strategic goals are not only conceptualized but also realized with measurable results. Project Management: Oversee multiple, concurrent strategic initiatives from planning through implementation; coordinate with internal teams and external partners to meet project milestones. Developing comprehensive project plans that outline objectives, milestones, timelines, and resource needs. Collaborating with stakeholders to ensure alignment on project goals and deliverables. Identifying potential risks and implementing strategies to mitigate them. Effective project management ensures that initiatives remain on course, are completed within deadlines, and achieve their intended impact. Clinical Program Development and Implementation: Partner with clinical leadership to design, implement and operationalize clinical programs and models of care that align with organization goals and regulatory requirements. Operational Optimization: Identify inefficiencies and implement process improvements to enhance productivity, quality, and cost-effectiveness across functional areas. Data-Driven Decision Making: Analyze operational data and KPIs to inform recommendations; deliver insights and progress updates to senior leadership. Resource Stewardship: Coordinate allocation of people, budgets, and tools to support operational objectives, ensuring optimal use of resources. Change Leadership: Guide and support teams through operational change initiatives, ensuring alignment and adoption across departments. Cross-Functional Collaboration: Foster strong partnerships across departments and with external stakeholders to drive results and remove execution barriers. Risk Mitigation: Proactively identify and address operational risks, implementing solutions to safeguard continuity and performance. Executive and Market Support: Provide direct operational and strategic support to the enterprise, helping to align regional priorities, advance key initiatives, and ensure seamless execution of cross-functional efforts. Performs all other duties as assigned. This is a fully remote position. What You'll Bring: Bachelor’s degree in Business Administration, Healthcare Administration, Project Management, or a related field (required) 3–5 years of experience in project coordination, operations support, or process improvement roles, preferably in a healthcare or behavioral health setting Demonstrated experience managing multiple projects with competing deadlines and priorities MS Office Suite proficiency, including Excel and PowerPoint Exceptional organizational and time management skills with strong attention to detail Ability to work independently, manage ambiguity, and proactively drive projects to completion Strong interpersonal and communication skills, with the ability to collaborate effectively across departments Proficiency in Microsoft Office Suite and project management tools (e.g., Smartsheet, Asana, Trello, or MS Project) Comfort working in a fast-paced, dynamic environment with shifting priorities The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment. It would be great if you had: Experience working in the field of healthcare What We Offer: Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity CHS pays for Basic Life, AD&D, Short and Long-Term Disability Voluntary Life insurance option for employees and their families Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) Flexible Spending Accounts (health care and dependent care) 401k company match after 6 months (50% of deferrals up to 6% of compensation) Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays Company‑paid parental leave available to eligible employees All employees (Pool, Part-time and Full-time): Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support After 90 days, you are auto enrolled in the 401k Plan EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.