Call Center Supervisor at CoverPoint Partners

United States

<div><div><div><div><div><div><div><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id="isPasted"><span style="font-family: arial,sans-serif;">Are you ready for a fully-remote, work from home, professional customer service management role?</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;">Are you ready to level up your skills?</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;">Are you ready to work for an employee-focused company that makes a difference in customer&#39;s lives?</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;">If you answered &quot;yes&quot; to these questions, IonTuition may be for you!</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;"><b style="box-sizing: inherit; font-weight: 700;">*This is a 100% remote position. Candidates must have access to reliable internet connection.</b></span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;"><b style="box-sizing: inherit; font-weight: 700;">Shift: <strong>Weekend and Evening availability required</strong></b><br style="box-sizing: inherit;"><b style="box-sizing: inherit; font-weight: 700;">Multiple locations:</b> This position will be based remotely in one of the states listed: FL, IL, IN, MO, SC, VA</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;"><b style="box-sizing: inherit; font-weight: 700;">Why Join Our Team?</b></span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;">IonTuition is an employee-driven organization where honest open communication and feedback is embraced. As an employee, you can also look forward to:</span></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style="box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important; font-family: arial, sans-serif;">Competitive benefits package including medical, dental, vison, and life insurance</li><li style="box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important; font-family: arial, sans-serif;">Advancement opportunities</li><li style="box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important; font-family: arial, sans-serif;">Diverse experience with supporting and working on IonTuition&rsquo;s various lines of business</li><li style="box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important; font-family: arial, sans-serif;">Work from home (WFH)</li><li style="box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important; font-family: arial, sans-serif;">Company provided equipment</li></ul><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;">The IonTuition Manager is responsible for overseeing the daily operations of assigned clients and/or business segments. &nbsp;Additionally, this position is responsible for the overall development of associates in assigned units, to include monitoring the productivity of the team, creating and implementing monthly improvement plans, and always maintaining quality customer service.</span></p><p><span style="font-family: arial,sans-serif;"><strong><u>Duties and Responsibilities:</u></strong></span></p><ul><li style="font-family: arial, sans-serif;">Manage a team of Associates to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluations, and corrective actions</li><li style="font-family: arial, sans-serif;">Manage daily operations of assigned clients and/or business segments</li><li style="font-family: arial, sans-serif;">Ensure that teams attain their monthly production goals</li><li style="font-family: arial, sans-serif;">Monitor, audit, and report key performance indicators (KPIs) and performance goals of subordinate staff to Senior Management</li><li style="font-family: arial, sans-serif;">Assist with the interviewing and selection of prospective candidates</li><li style="font-family: arial, sans-serif;">Mentor team members with regard to their quality of work and call/queue management&nbsp;</li><li style="font-family: arial, sans-serif;">Provide team members with constructive feedback on a regular basis; conduct 90-day and annual performance reviews</li><li style="font-family: arial, sans-serif;">Perform switch/complaint calls as needed&nbsp;</li><li style="font-family: arial, sans-serif;">Conduct operational training of new hires&nbsp;</li><li style="font-family: arial, sans-serif;">Achieve all Client Service Level Agreements of assigned clients and/or business segments</li><li style="font-family: arial, sans-serif;">Ensure teams strive to maintain compliance with all federal and state laws&nbsp;</li><li style="font-family: arial, sans-serif;">Maintain expert knowledge of Statement of Work standards and all laws and regulations governing the industry</li></ul><p><span style="font-family: arial,sans-serif;"><strong><u>Education and Experience:</u></strong></span></p><ul><li style="font-family: arial, sans-serif;">Bachelor&rsquo;s degree preferred or equivalent work experience, with at least one year of management experience in a related field&nbsp;</li><li style="font-family: arial, sans-serif;">Expert knowledge of all laws and regulations governing the industry highly preferred</li><li style="font-family: arial, sans-serif;">Strong knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook</li></ul><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id="isPasted"><span style="font-family: arial,sans-serif;"><b style="box-sizing: inherit; font-weight: 700;">Benefits:</b></span></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style="box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important; font-family: arial, sans-serif;">Health insurance</li><li style="box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important; font-family: arial, sans-serif;">Dental insurance</li><li style="box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important; font-family: arial, sans-serif;">Vision insurance</li><li style="box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important; font-family: arial, sans-serif;">401(k)</li><li style="box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important; font-family: arial, sans-serif;">Paid Time Off</li></ul><p><strong>Salary</strong>: starting at $48,000, depending on experience</p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;"><i style="box-sizing: inherit;">At IonTuition, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</i></span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;"><i style="box-sizing: inherit;">IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</i></span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;">Please use the following links to learn more about E-Verify and Immigrant and Employee Rights:</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;"><a target="_blank" rel="noopener noreferrer noopener noreferrer" href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf">https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf</a>&nbsp;</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: arial,sans-serif;"><a target="_blank" rel="noopener noreferrer" href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf">https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf</a>&nbsp;</span></p></div></div></div></div></div></div></div>