988 Shift Supervisor, Bilingual (Spanish) at Didi Hirsch Mental Health Services
United States
<p style="text-align: center;"><span style="color: #000000;"><strong>988 Shift Supervisor, Bilingual (Olympic Suicide Prevention Center)</strong></span></p> <p style="text-align: center;"><span style="color: #000000;">This is a fully remote position. The pay for this position is $28.00 per hour with a $5.00 overnight differential.</span></p> <p style="text-align: center;"><span style="color: #000000;">The schedule is Wednesday and Saturday from 12:30am-9:00am and Friday from 4:30am-8:30am PST, totaling 20 hours per week.</span></p> <p style="text-align: center;"><span style="color: #000000;">This role requires a four-week 40-hour per week training (Monday to Friday 9:00 AM to 5:00 PM PST) at the start of employment.</span></p> <p style="text-align: center;"><span style="color: #000000;">Our work schedules are subject to change as necessary to meet the Agency’s and it's client's needs. Reasonable notice is provided to facilitate personal planning.</span></p> <p style="text-align: center;"><span style="color: #000000;">Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.</span></p> <p><span style="color: #000000;"><em><strong>About Didi Hirsch</strong> <strong> </strong></em></span></p> <p><span style="color: #000000;">Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. </span></p> <p><span style="color: #000000;"><em><strong>Summary</strong></em></span></p> <p><span style="color: #000000;">As a bilingual Shift Supervisor, you will be responsible for oversight and support of crisis counselors and volunteers for the Suicide Prevention Center’s Crisis Line to ensure compliance with program standards, contracts, policies, procedures and guidelines.</span></p> <p><span style="color: #000000;"><em><strong>Primary Duties</strong></em></span></p> <ul> <li><span style="color: #000000;">Monitors crisis calls and provides consultation to volunteers and crisis counselors as needed, ensuring adherence to policies. Initiates debriefing sessions with volunteers and crisis counselors following each call as staffing permits.</span></li> <li><span style="color: #000000;">Ensures that volunteers and crisis counselors comply with program standards, contracts, policies, procedures, and guidelines.</span></li> <li><span style="color: #000000;">Identifies training needs and provides performance-related feedback to Spanish Bilingual Program Coordinators for evaluation purposes.</span></li> <li><span style="color: #000000;">Supplies appropriate resources to volunteers and crisis counselors during calls.</span></li> <li><span style="color: #000000;">Partner with Workforce Management to real-time staffing, schedule adherence, and attendance.</span></li> <li><span style="color: #000000;">Maintains caller contact data and completes mandated reports and other relevant documentation.</span></li> <li><span style="color: #000000;">With support from the On-Call Manager, may determine the need for mandated reports and initiate Emergency Services Interventions (ESIs) for callers.</span></li> <li><span style="color: #000000;">Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch.</span></li> <li><span style="color: #000000;">Participates in SPC training activities.</span></li> <li><span style="color: #000000;">Takes crisis calls as needed.</span></li> <li><span style="color: #000000;">May participate in outreach and media related activities as requested.</span></li> </ul> <p><span style="color: #000000;"><em><strong>Requirements</strong></em></span></p> <ul> <li><span style="color: #000000;">Must be 18 years or older.</span></li> <li><span style="color: #000000;">Possess a high school diploma or equivalent.</span></li> <li><span style="color: #000000;">Six months of experience required as an SPC volunteer or Crisis Counselor at Didi Hirsch or an external crisis line. One year of experience preferred.</span></li> <li><span style="color: #000000;">Must be fluent in reading, writing, and speaking both English and Spanish.</span></li> <li><span style="color: #000000;">Have availability and flexibility to work the overnight, evening and weekend shifts.</span></li> <li><span style="color: #000000;">Support the values and mission of Didi Hirsch as related to employment.</span></li> <li><span style="color: #000000;">Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.</span></li> <li><span style="color: #000000;">Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, telephone crisis line procedures, multicultural and socio-economic issues.</span></li> <li><span style="color: #000000;">Present ideas, information, and viewpoints clearly, both verbally and in writing.</span></li> <li><span style="color: #000000;">Have basic supervisory skills sufficient to manage a staff of volunteers and crisis counselors, enforcing policies and procedures while maintaining a supportive environment.</span></li> <li><span style="color: #000000;">Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur.</span></li> <li><span style="color: #000000;">Efficiently use a computers to include Microsoft Office Suite and crisis line software.</span></li> <li><span style="color: #000000;">Demonstrate commitment to team objectives and Didi Hirsch philosophies.</span></li> <li><span style="color: #000000;">Ability to adapt and be flexible to changes in protocol and program needs.</span></li> </ul> <p> </p> <h4><span style="color: #000000;"><em><strong>Our Vision</strong></em></span></h4> <p><span style="color: #000000;">A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.</span></p> <h4><span style="color: #000000;"><em><strong>Our Mission</strong></em></span></h4> <p><span style="color: #000000;">Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.</span></p> <h4><span style="color: #000000;"><em><strong>Core Values</strong></em></span></h4> <p style="padding-left: 40px;"><span style="color: #000000;"><strong>Excellence:</strong> We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. <br /><strong></strong></span></p> <p style="padding-left: 40px;"><span style="color: #000000;"><strong>Diversity & Inclusion: </strong>We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. </span></p> <p style="padding-left: 40px;"><span style="color: #000000;"><strong>Equity:</strong> We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. <br /><strong></strong></span></p> <p style="padding-left: 40px;"><span style="color: #000000;"><strong>Well Being: </strong>We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. <br /><strong></strong></span></p> <p style="padding-left: 40px;"><span style="color: #000000;"><strong>Advocacy:</strong> We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. <br /><strong></strong></span></p> <p style="padding-left: 40px;"><span style="color: #000000;"><strong>Community Engagement: </strong>We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. </span></p> <p><span style="color: #000000;">#LI-LR1 #LI-Remote </span></p>
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