Senior Director Client Engagement at Empower
United Kingdom
<p>Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.</p><p>Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.</p><p>The Sr Director, Client Engagement oversees the Account Service function within Empower’s in-house advertising agency, including day-to-day leadership of Account Directors, Account Executives, and Traffic Managers. This is a player-coach role responsible for leading the client services team while directly managing a portfolio of key internal clients. In this leadership role, the Sr Dir leads the team that manages and coordinates the creative strategy and the development and production of effective marketing communications across a broad portfolio of creative initiatives supporting the Workplace Services and Personal Wealth businesses. You will collaborate closely with your clients and end users to learn and understand market needs. You will be an ambassador for the <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">brands/products/segments</span> that you support. You must champion and partner the brands/products with media managers and creative services. You will present and refine the marketing communications produced by collaborating closely with your customers and you will coordinate the measurement to ensure that the work produces results.</p><p></p><p><b>What you will do:</b></p><ul><li>Ensures that each member of the account services team approaches projects strategically and that all work is managed to the highest standards of quality, effectiveness, and timeliness.</li><li>Oversees the Traffic team and is accountable for the intake, prioritization, and workflow management of all projects entering the agency.</li><li>Ensure the employee development and senior management updates, both on the Empower side and on the Client side:</li><li>Strong knowledge in our client’s business and industry.</li><li>Uncover and compile best practices in media execution information, including competitive activity, emerging trends, complementary industries, etc.</li><li>Provide timely reporting of same, including implications for client business.</li><li>Forge strong partnerships with all marketing leads at Empower.</li><li>Relate business knowledge/goals back to marketing and advertising (creative) goals.</li><li>Oversee brand reviews, ensure brand guidelines, and brand books are thoroughly maintained and updated for use across internal and external communications.</li><li>Lead the strategic development planning for the department.</li><li>Manage the creative development process in partnership with creative teams, media specialists, and traffic managers.</li><li>Provide strategic feedback on creative development and execution, ensuring work aligns with marketing objectives, business priorities, and delivery timelines.</li><li>Present creative product to clients for feedback/approvals.</li><li>Forge relationships with compliance leads and manages the process of getting compliance approvals.</li><li>Work with production departments to manage delivery of campaigns.</li><li>Collaborate with Financial Manager to manage <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">budgets/estimates/expenses</span> for marketing activities.</li><li>Keep customers informed of all costs/estimates.</li><li>Partner with marketing effectiveness team to develop and appropriate measurement tools for each campaign.</li><li>Ensure key decisions from internal meetings are fully documented and communicated to all relevant stakeholders.</li><li>Be the guardian of the strategic integrity of the group.</li><li>Lead, mentor, and develop the Client Services team, establishing clear performance expectations and building a high-performing client partnership culture.</li><li>Serve as the primary liaison between business stakeholders and the in-house agency, ensuring alignment on priorities, timelines, and expected outcomes.</li></ul><p></p><p><b>What you will bring:</b></p><ul><li>4-year degree, Advertising or Business majors preferred</li><li>FINRA fingerprinting required.</li><li>10+ years of experience at a full-service ad agency (external and/or internal)</li><li>Meticulous with a “zero defects” mentality.</li><li>Outstanding client service skills- paramount to establishing credibility with clients.</li><li>Proactive. An initiative-taker. Thinking two steps ahead of your client. Have a plan and work the plan.</li><li>The ability to work in teams, both as a team member and a leader</li><li>Need to use diplomacy to manage the needs and agendas of diverse professionals who have a range of priorities.</li><li>Strong experience working in a matrix management environment.</li><li>Present yourself professionally both internally and with our clients.</li><li>Effective communication skills, both written and oral.</li></ul><p></p><p>Normal Office Working Conditions: this job operates in a professional office environment and routinely uses standard office equipment.</p><p><br>This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">description. </span> You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.</p><p></p><p>***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***</p><p style="text-align:left"><span>We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. </span></p>
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