Inbound Customer Support Agent at Enterprise Call Center

United States

$0.011k - $0.013k

<section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg spl-wysiwyg"><p>Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.</p><p>Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.</p><p>As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.</p></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg spl-wysiwyg" itemprop="responsibilities"><p>We are hiring service-focused individuals to join our team as <strong>Customer Service Agents</strong>. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.</p><p>You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.</p><p>This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.</p></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg spl-wysiwyg" itemprop="qualifications"><ul><li><p>High school diploma or GED</p></li><li><p>Must be at least 18 years of age</p></li><li><p>Authorized to work in the United States</p></li><li><p>U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)</p></li><li><p>Ability to follow detailed processes and meet performance expectations</p></li><li><p>Strong communication and active listening skills</p></li><li><p>Comfortable navigating computer applications and web-based tools</p></li><li><p>Ability to work independently and remain accountable to schedules</p></li></ul><p><strong>Preferred:</strong></p><ul><li><p>Prior call center or customer service experience</p></li><li><p>Bilingual (Spanish/English) preferred but not required</p></li><li><p>Familiarity with phone-based or computer-based support environments</p></li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg spl-wysiwyg" itemprop="incentives"><ul><li><p>Flexible scheduling options after certification</p></li><li><p>Paid training following successful client certification</p></li><li><p>W2 employment structure with payroll, protections, and stability</p></li><li><p>Paid time off and optional supplemental insurance (Aflac)</p></li><li><p>Household telehealth access through MDLive</p></li><li><p>Access to performance-based incentives</p></li><li><p>Career advancement pathways into support, QA, and leadership roles</p></li><li><p>All applicant information is kept confidential under EEO guidelines</p></li></ul><p><strong>Please Note:</strong><br> This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.</p><p><strong>Follow us on Facebook at:</strong> <u>https://www.facebook.com/GenesisCallCenter/</u></p></div></section><li class="job-detail"> Compensation: USD <span class="job-detail salary-value" data-value="11">11</span> - USD <span class="job-detail salary-value" data-value="13">13</span> - hourly</li>