Care Coordinator at Florida Blue

United States

<p><strong>Get To Know Us!</strong></p><p>WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.</p><p><strong>What is your impact?</strong><br>The Care Coordinator works with administration, Care Managers, patients, and their family members to reach healthcare goals and keep the lines of communication open. Care Coordinator will support non-clinical duties and provide additional layers of support to the clinicians/case managers/members as it relates to patient care.</p><p><strong>What Will You Be Doing:&nbsp;</strong></p><ul><li>Serves as a resource contact, education source to patients, families, providers, and/or staff&nbsp;</li><li>Provides telephonic follow-up with members to include post hospital discharge and chronic condition management&nbsp;</li><li>Completes assigned tasks related to Care Coordination&nbsp;</li><li>Generates tasks to the assigned RN Case Manager&nbsp;</li><li>Directs patients/families to appropriate resources including community resources&nbsp;</li><li>As directed and supervised by the RN Case Manager assists in the attainment of members goals including support, member education, access to resources, assisting in the arrangement with follow-up care, etc.&nbsp;</li><li>Maintains quality service by following organization standards&nbsp;</li><li>Assists with data entry, faxes, filing, and other clerical duties&nbsp;</li><li>Assists with handling inbound/outbound calls and obtaining information as requested by licensed staff&nbsp;</li></ul><p><strong>Qualifications</strong></p><ul><li>1+ years related work experience in a healthcare related role.&nbsp;</li><li>High school diploma or GED&nbsp;</li><li>Strong organizational and time management skills.&nbsp;</li><li>Excellent verbal/written communication.&nbsp;</li><li>Ability to communicate telephonically in a professional and efficient manner.&nbsp;</li><li>Computer literacy in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).&nbsp;</li><li>Ability to multi-task in a fast-paced environment.</li></ul><p><strong>What We Can Offer YOU!</strong></p><p>To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:</p><ul><li>Medical, dental, vision, life and global travel health insurance</li><li>Income protection benefits: life insurance, Short- and long-term disability programs</li><li>Leave programs to support personal circumstances</li><li>Retirement Savings Plan includes employer contribution and employer match</li><li>Paid time off, volunteer time off, and 11 holidays</li><li>Additional voluntary benefits available and a comprehensive wellness program</li></ul><p>Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.</p><p>General Physical Demands<br>Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.&nbsp;<br><br>We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.</p>