Product Manager - Gilbertsville, PA or Remote at Gateway Ticketing Systems

United States

<div><div>We are looking for a <strong>Product Manager</strong>to join our team! This position is hybrid if candidate is local to Gilbertsville, PA office. Otherwise, the role will be remote.<p><br></p><p id="isPasted"><strong>Main Function: &nbsp;&nbsp;</strong></p><p style="margin-left:0in;" data-pasted="true">The Product Manager is responsible for the vision and viability of a product line. The Product Manager is the champion for the product and will work with Sales and Marketing to define the go-to-market strategy, helping them understand the product&rsquo;s positioning, key benefits, and target customers. The Product Manager will also serve as the subject matter expert for product offerings within their product line for internal and external stakeholders. The Product Manager is a design leader committed to understanding and finding solutions to stakeholder needs, gathering the details and tying them back to the big picture. The Product Manager will be the advocate for bold, new ideas prioritizing them and delivering results.</p><p><strong>Education and Experience:&nbsp;</strong></p><ul><li style="margin-left:0in;" data-pasted="true">BS degree in computer science, business management, or equivalent</li><li style="margin-left:0in;">6+ years&rsquo; experience in software product management, or equivalent subject matter.&nbsp;</li><li style="margin-left:0in;">A track record of successfully leading large mission critical projects, cross company coordination and communication, and building large scale applications &amp; services.</li></ul><p><strong>Core Competencies:</strong></p><ul type="disc" data-pasted="true"><li style="margin-left:0in;">Ability to converse fluently with engineers about technology as well as executives and customers about business needs and objectives.</li><li style="margin-left:0in;">Keep up to date on new technology and understand how it impacts our product.</li><li style="margin-left:0in;">Knowledge of security and data protection regulations and best practices (PII, GDPR and other regulations)</li><li style="margin-left:0in;">Be an expert in the industry our product serves.</li><li style="margin-left:0in;">Self-managed proactive work style.</li><li style="margin-left:0in;">Ability to work independently in a team environment.</li><li style="margin-left:0in;">Understanding of the necessity to meet stringent deadlines.</li><li style="margin-left:0in;">Get it done attitude must be able to solve problems with minimal guidance or unclear requirements</li><li style="margin-left:0in;">Must be entrepreneurial and have excellent communication skills up and down the organization.</li><li style="margin-left:0in;">Excellent problem-solving skills and the ability to look at problems and issues from outside the box.&nbsp;</li><li style="margin-left:0in;">Excellent written and verbal communication skills and interpersonal skills.</li><li style="margin-left:0in;">Ability to travel 25% - domestically and internationally; some weekends required.</li><li style="margin-left:0in;">Working additional hours beyond regularly scheduled hours as requested by management.</li><li style="margin-left:0in;">Strong skills in negotiation and conflict management.</li><li style="margin-left:0in;">Experience training software applications.</li><li style="margin-left:0in;">Prior industry related experience, specifically as a technology solution provider&nbsp;</li></ul><p><br></p><p><strong>Job Description:</strong></p><ul><li>Assess product opportunities, defining what product and features are to be built.</li><li>Define future product direction, business goals and metrics in alignment with our business commitments</li><li>Define new features, write user stories and acceptance criteria, define KPIs, set OKRs, own and prioritize backlog, and triage defects to iteratively deliver, launch, and measure the success of each release.</li><li>Work cross functionally to write product requirements, use cases, specifications, wireframes and UI mocks.</li><li>Understand competitive products and value and find product market fit, define our feature plans and scenarios</li><li>Work with the Program Management team to ensure appropriate project milestones are completed i.e. sprint reviews, sprint planning meetings, and feature reviews.&nbsp;</li><li>Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and prospects.</li><li>Validate target markets through customer interviews and market research.</li><li>Translate customers&rsquo; feedback and market trends into clearly defined requirements that can be used in the consideration processes&nbsp;</li><li>Work with the Marketing department where required to assist with market plans and information requests for Marketing related programs&nbsp;</li><li>Perform ongoing analysis and propose necessary actions to ensure continued marketability and profitability of the product line.</li><li>Provide input to marketing staff to ensure that they are able to generate high quality sales aids such as product guides, press releases, and web content.&nbsp;</li><li>Assist the Business Solutions Department with product related requests surrounding how the product offerings meet customer needs and inquiries, current and future.</li><li>Attend trade shows and User Group Meetings.&nbsp;</li></ul><p><strong>General Duties:</strong></p><ul><li>Complete all tasks and handle all situations in accordance with Gateway&rsquo;s Core Values.</li><li>Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations.</li><li>Communicate in a clear, concise and timely manner, including voicemail and email.</li><li>Always promote and uphold the values, mission and vision of the company.</li><li>Read, understand and comply with the Employee Handbook</li><li>Promote and adhere to all defined policies, processes and procedures.</li><li>Perform other tasks as required by management</li></ul><p><strong>Physical Demands:</strong></p><div style="margin-left:0in;" data-pasted="true"><ul style="list-style-type: disc;margin-left: 0in;"><li style="margin-left:0in;">Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job.</li><li style="margin-left:0in;">Ability to perform repetitive movement actions including walking, standing and sitting for long periods of time to adequately perform the essential functions of the job.</li><li style="margin-left:0in;">Ability to work in inside environmental conditions.</li></ul></div><p id="isPasted"><strong>Diversity and EEO statement:</strong></p><p>As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year.</p><p>Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics.</p><p><strong style="box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;">No agencies, please.&nbsp;</strong></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen, Ubuntu, Cantarell, "Fira Sans", "Droid Sans", "Helvetica Neue", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style="box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;">We are not sponsoring visas at this time.</strong></p></div></div>