Is the Customer Care Team Member position at Harte Hanks fully remote?

Yes, this Customer Care Team Member position at Harte Hanks is fully remote and you can work from anywhere in the world.

Is this a full-time or part-time Customer Care Team Member role?

This is a full-time Customer Care Team Member position at Harte Hanks.

What benefits does Harte Hanks offer for this position?

Harte Hanks offers the following benefits: Pet Insurance.

How do I apply for the Customer Care Team Member position at Harte Hanks?

You can apply for this Customer Care Team Member position by clicking the "Apply Now" button on this page, which will take you to Harte Hanks's application portal.

Customer Care Team Member at Harte Hanks

Worldwide

<table border="0" cellspacing="0" cellpadding="0" width="672" style="margin-left: 5.4pt;border-collapse: collapse;width: 672px;" data-pasted="true"><tbody><tr><td valign="top" style="width: 18.75%; padding: 0in 5.4pt; height: 20.1pt; vertical-align: top;">Job Title: </td><td valign="top" style="width: 42.8571%; padding: 0in 5.4pt; height: 20.1pt; vertical-align: top;">Customer Care Team Member  </td><td valign="top" style="width: 12.5%; padding: 0in 5.4pt; height: 20.1pt; vertical-align: top;">Date:</td><td valign="top" style="width: 25.8929%; padding: 0in 5.4pt; height: 20.1pt; vertical-align: top;">2/7/24 </td></tr><tr><td valign="top" style="width: 18.75%; padding: 0in 5.4pt; height: 20.1pt; vertical-align: top;">Reports To:  </td><td valign="top" style="width: 42.8571%; padding: 0in 5.4pt; height: 20.1pt; vertical-align: top;"> Campaign Supervisor</td><td valign="top" style="width: 12.5%; padding: 0in 5.4pt; height: 20.1pt; vertical-align: top;">Function:</td><td valign="top" style="width: 25.8929%; padding: 0in 5.4pt; height: 20.1pt; vertical-align: top;">Inbound & Warm Outbound</td></tr></tbody></table>  Who We AreHarte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. Overview of Job & Responsibilities  Do you enjoy streaming online, playing video games, or creating content for social media? Do people often ask you for assistance with troubleshooting their systems or when they are having connectivity issues? Are you comfortable providing remote support to others? If you answered yes to any of these questions, you may be ready to become a #Hartemate!  Harte Hanks representatives provide remote support to customers of our entertainment, transportation, and restaurant clients. You will enjoy this role if you are comfortable using multiple handheld electronic devices and are passionate about helping others Essential Responsibilities  <div style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience  Ask probing questions and use critical thinking to determine root cause of the issue </li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps </li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Compose professionally written emails and follow proper escalation procedures</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools</li></ul></div>  Qualifications, Knowledge, and Skills<ul type="disc" style="margin-bottom:0in;"><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Clear and understandable communication through verbal and written English</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Must reside in one of the following states: AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Your own desktop or laptop computer with Windows 11 Operating System (Sorry No Apple, Chrome OS, or Tablets)</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Additional Monitor (2 monitor minimum requirement)</li></ul><div style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Wired USB headset</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Ability to connect an ethernet cable to a wired modem connection (wireless and Wi-Fi modems are not allowed)</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Windows 11 Operating system</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Additional Monitor</li></ul></div><ul type="disc" style="margin-bottom:0in;"><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Smartphone for two-factor authentication</li></ul><div style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Attached or embedded webcam on your personal device</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Strong customer service skills</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Analytical thinking and problem-solving </li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Ability to navigate multiple windows and applications to provide accurate information to end user</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Ability to work flexible shifts based on business needs</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Familiarity with troubleshooting iOS (iPhone/iPad), Android (Handset/Tablet), Gaming Consoles (Xbox, PlayStation), Smart TVs (Samsung, Vizio, Amazon), Streaming Devices (Roku, Firestick) and Computer Browsers (Firefox, Chrome)</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>High school diploma or equivalent</li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Must pass all assessments, system, and background checks</li></ul></div> What We Offer<ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Group Health and Wellness (Medical, Dental, and Vision) </li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Health Savings Account (HSA) </li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Educational Assistance </li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Voluntary plans, including critical illness, accident, and hospitalization </li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>401k plan with Company Match and Roth contributions with immediate vesting </li><li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'>Pet Insurance discounted legal services, employee discount programs, and more…. </li></ul> In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.

Apply Now

Remote Opportunity

Customer Care Team Member

Join Harte Hanks as a entry professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

Customer Care Team Member

Harte Hanks

Full Time

2 months ago

Job Title: Customer Care Team Member Date: 2/7/24 Reports To: Campaign Supervisor Function: Inbound & Warm Outbound Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics…

Worldwide

Engineering

Entry

Customer Service

Technical Support

Billing support

+5 more

Job Description

Job Title:

Customer Care Team Member

Date:

2/7/24

Reports To:

Campaign Supervisor

Function:

Inbound & Warm Outbound

Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

Overview of Job & Responsibilities
Do you enjoy streaming online, playing video games, or creating content for social media? Do people often ask you for assistance with troubleshooting their systems or when they are having connectivity issues? Are you comfortable providing remote support to others? If you answered yes to any of these questions, you may be ready to become a #Hartemate!

Harte Hanks representatives provide remote support to customers of our entertainment, transportation, and restaurant clients. You will enjoy this role if you are comfortable using multiple handheld electronic devices and are passionate about helping others

Essential Responsibilities

Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
Ask probing questions and use critical thinking to determine root cause of the issue
Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
Compose professionally written emails and follow proper escalation procedures
Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Qualifications, Knowledge, and Skills

Clear and understandable communication through verbal and written English
Must reside in one of the following states: AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA
Your own desktop or laptop computer with Windows 11 Operating System (Sorry No Apple, Chrome OS, or Tablets)
Additional Monitor (2 monitor minimum requirement)

Wired USB headset
Ability to connect an ethernet cable to a wired modem connection (wireless and Wi-Fi modems are not allowed)
Windows 11 Operating system
Additional Monitor

Smartphone for two-factor authentication

Attached or embedded webcam on your personal device
Strong customer service skills
Analytical thinking and problem-solving
Ability to navigate multiple windows and applications to provide accurate information to end user
Ability to work flexible shifts based on business needs
Familiarity with troubleshooting iOS (iPhone/iPad), Android (Handset/Tablet), Gaming Consoles (Xbox, PlayStation), Smart TVs (Samsung, Vizio, Amazon), Streaming Devices (Roku, Firestick) and Computer Browsers (Firefox, Chrome)
High school diploma or equivalent
Must pass all assessments, system, and background checks

What We Offer

Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions with immediate vesting
Pet Insurance discounted legal services, employee discount programs, and more….

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.

Benefits

Pet Insurance

Skills

Customer Service

Technical Support

Billing support

Retention

Critical Thinking

Professional writing

Troubleshooting

Analytical Thinking

Ready to Apply?

Join Harte Hanks today

Posted 2 months ago

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