After Hours Supervisor at Home Instead - Green Bay
United States
<p><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>About Us</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes. We are looking for compassionate and reliable caregivers to join our team as Care Professionals. If you want a career that allows you to live out your values and make a real difference—this is it.</span><br><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">At the heart of our culture is our core value: **Love (v.)**, defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do. </span></p> <p><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>About the Role:</strong></span></p> <p> </p> <p style="line-height: 1.2; margin-top: 14pt; margin-bottom: 14pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;">Join a team that makes a difference every day!!</span></p> <p style="line-height: 1.2; margin-top: 14pt; margin-bottom: 14pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;">As an After-Hours Supervisor, you’ll be at the heart of connecting clients with compassionate care professionals who can make a meaningful impact in their lives. You’ll use your organizational expertise, communication finesse, and problem-solving skills to create exceptional client–care professional matches that ensure quality care and satisfaction for all.</span></p> <p style="line-height: 1.2; margin-top: 14pt; margin-bottom: 14pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Are You a Leader who strives to bring out the best in people? Do you have a Passion to Help Others? Apply to our After Hours Supervisor today! </strong></span></p> <p style="line-height: 1.2; margin-top: 14pt; margin-bottom: 14pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Must live nearby <span style="text-decoration: underline;">Green Bay, Wisconsin</span> to be considered for this remote position.</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><strong>Benefits</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Competitive Pay</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Flexible Schedule</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Health, Dental & Vision Insurance</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Paid Time Off</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">401(k) with Company Match</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Paid Orientation & Ongoing Training</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Career Growth Opportunities</span></li> </ul> <p style="line-height: 1.2; margin-top: 14pt; margin-bottom: 14pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Key Responsibilities:</strong></span></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 14pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Coordinate Schedules:</strong> Manage the creation and maintenance of client and care professional schedules with a strong focus on quality matches and seamless service.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Responsive Placement:</strong> Quickly and effectively place care professionals in response to call-offs, schedule gaps, or evolving client needs.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Proactive Planning:</strong> Anticipate staffing needs, address scheduling challenges before they arise, and maintain smooth operations across all shifts.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Availability & Communication:</strong> Maintain a consistent home office presence to ensure immediate responsiveness to client and care professional needs.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>On-Call Coverage:</strong> Participate in periodic overnight on-call shifts to ensure 24/7 support and continuity of care.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Relationship Management:</strong> Build positive relationships with care professionals and clients through active listening, thoughtful negotiation, and professional communication.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Coaching & Support:</strong> Provide guidance to care professionals on interpreting client care plans, company policies, and service standards.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Client Introductions:</strong> Coordinate introductions between new clients and care professionals, using discretion to foster trust and compatibility.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Efficiency & Compliance:</strong> Strategically manage schedules to maintain service hours, minimize overtime, and ensure compliance with all company and client policies.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Quality Assurance:</strong> Identify opportunities to enhance service delivery and follow through to maintain exceptional care standards.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Accurate Documentation:</strong> Log all communications, schedule changes, and relevant activity within the Home Instead Operating System (WellSky).</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Transportation Coordination:</strong> Arrange transportation for care professionals as needed (e.g., Uber scheduling).</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Collaboration:</strong> Actively participate in team, administrative, and care professional meetings.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 14pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Flexibility:</strong> Provide coverage for holidays, training sessions, and other assignments as needed.</span></p> </li> </ul> <p style="line-height: 1.2; margin-top: 14pt; margin-bottom: 14pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Minimum Qualifications:</strong></span></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 14pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Associate’s degree <strong>preferred</strong>, or equivalent professional experience.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">At least <strong>three years</strong> of supervisory experience required</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong computer skills with proficiency in <strong>Microsoft Word, Excel, and scheduling software</strong>.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrated ability to <strong>work independently</strong>, exercise sound judgment, and maintain discretion.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Exceptional <strong>communication and interpersonal skills</strong>—both written and verbal.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong <strong>organizational and time management</strong> abilities, with meticulous attention to detail.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proven <strong>problem-solving</strong>, <strong>negotiation</strong>, and <strong>relationship-building</strong> skills.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif;">Positive, resilient, and adaptable with the ability to manage multiple priorities in a fast-paced environment.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif;">Professional integrity, reliability, and a commitment to excellence.</span></p> </li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"><span style="font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif;">Willingness to work an abnormal schedule, including twelve-hour weekend shifts.</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #000000;"> <p style="line-height: 1.2; margin-top: 0pt; margin-bottom: 14pt;"><span style="font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif;">Regular, predictable attendance required.</span></p> </li> </ul> <p style="line-height: 1.2; margin-top: 14pt; margin-bottom: 14pt;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Why Join Us?</strong></span></p> <p><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">At <strong>Home Instead</strong>, we don’t just fill schedules—we build relationships that enrich lives. You’ll be part of a supportive, mission-driven team dedicated to delivering exceptional care and compassion to our clients and care professionals alike.</span></p> <p> </p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">We Care Senior Care/Home Instead is proud to be an Equal Opportunity Employer.</span></p>
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