Director, Franchise Performance Support – U.S. Mid-Atlantic Region at IHG
United States
$120k - $150k
<p><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Cultivate system growth and drive portfolio performance through relationships with and support to owners of IHG’s upscale brands, and strategic hotels and management companies. Provides strategic direction and support to maximize franchise hotel revenue and service performance and delivery on our Winning Metrics with North America’s owners across all brands in the estate. Develops and leads strategies that will enhance the value proposition for all brands and leads to growth of the franchised estate.</span></span></p><p><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;"><strong>Your day to day </strong></span></span></p><ul style="list-style-type:disc;"><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Lead and oversee Franchise Performance Support programs a portfolio of IHG’s upscale brands and strategic hotels and management companies.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Develop strategies to grow revenue; create sales, service and associate cultures; enhance service, and improve quality in all disciplines areas</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Lead annual (and ongoing) portfolio meetings with owner to discuss portfolio and individual hotel performance, set performance goals and develop strategic plan for the year</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Promote successful implementation of IHG hotel initiatives of revenue and guest satisfaction increasing strategies.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Maintain strong relations with franchisees and serve as an escalation point for consultation to owners and management of hotels.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Maintain strong relations with franchisees around owner economics and complexities</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Provide guidance to owners, management companies, and GMs in problem identification and resolution as well as success factors enhancements and implementations in portfolio across all areas of hotel operations and performance (e.g. Sales, revenue management, operations, new initiatives, standards, F&B, Channels)</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Operations Delivery Managers to support highly technical/specialized issues at the portfolio and/or property level.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Communicate portfolio performance with owners against the goals and adjust the strategic plan as necessary.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Work closely with legal team to resolve company conflicts with key accounts/owners.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Responsible for building the business case for requests for licenses/extensions.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Develop strong, trusted relationships with owners to foster growth in hotels/system size.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, service and quality planning, renovations, and capital enhancements</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Continuously monitor performance across commercial and operational areas via internal reporting to assess and prioritize hotel and portfolio issues.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Conduct on-site review/coaching in modeling, across all levels of sales, revenue, service, culture execution.</span></span></li></ul><p><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;"><strong>What we need from you</strong></span></span></p><ul style="list-style-type:disc;"><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. CHA preferred.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">7+ years progressive work-related experience with demonstrated proficiency in commercial acumen and customer service in the Service/Hospitality industry involving hotel operations and/or training, and/or experience in an asset management role.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">At least 2 years multi-unit, multi-brand experience with proficiency in preparation and delivery of industry programs as well as 5 years managing complex projects.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Demonstrated expertise in hotel operations; high volume commercial areas; revenue mgmt; sales & marketing; and channel strategies.</span></span></li><li><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;">Superior communications skills to include the ability to influence owners and operators to adopt strategies. Strong problem solving and the ability to develop strategies from data.</span></span></li></ul><p><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;"><strong>Travel </strong>– 60-70%</span></span></p><p><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;"><strong>Location </strong>– Remote: **Candidate must reside in the U.S. Mid-Atlantic region**</span></span></p><p><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;"><strong>The salary range for this role is $120,000.00 to $150,000.00</strong>. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. </span></span></p><p><span style="font-family:"Arial",sans-serif;"><span style="font-size:10.0pt;line-height:107%;"><strong>#LI-YM1 </strong></span></span></p> <br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? <br><p class="MsoNormal"><b>Who we are</b></p> <p class="MsoNormal"></p> <p class="MsoNormal" style="margin-bottom:0in;">At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.</p> <p class="MsoNormal" style="margin-bottom:0in;"><br/></p> <p class="MsoNormal" style="margin-bottom:0in;">Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.</p> <p class="MsoNormal" style="margin-bottom:0in;"><br/></p> <p class="MsoNormal" style="margin-bottom:0in;">We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.</p> <p class="MsoNormal" style="margin-bottom:0in;"><br/></p> <p class="MsoNormal" style="margin-bottom:0in;">We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.</p> <p class="MsoNormal" style="margin-bottom:0in;"><br/></p> <p class="MsoNormal" style="margin-bottom:0in;">Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</p>
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