Is the Central Booking Agent position at Insight Medical Imaging fully remote?

Yes, this Central Booking Agent position at Insight Medical Imaging is a remote position. The role is available for candidates in Canada.

Is this a full-time or part-time Central Booking Agent role?

This is a full-time Central Booking Agent position at Insight Medical Imaging.

How do I apply for the Central Booking Agent position at Insight Medical Imaging?

You can apply for this Central Booking Agent position by clicking the "Apply Now" button on this page, which will take you to Insight Medical Imaging's application portal.

Central Booking Agent at Insight Medical Imaging

Canada

<div><div><div><div><div>A leading provider of diagnostic imaging services, Insight Medical Imaging connects in a meaningful way with our patients, physicians, and employees. With over 650 employees and 20 clinic locations, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray.  Insight is currently seeking Central Booking Agents to join our dynamic and expanding team. This is a remote position with a regular shift from 10:30 a.m. to 7:00 p.m., Monday to Friday. Employees will be required to work at least two Saturdays per month, with a day off provided midweek when a Saturday shift is scheduled. Shifts may also include Sundays and statutory holidays as required. Applicants must reside in Alberta.  We connect in a meaningful way with: <div style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ul><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 14px; font-family: arial, sans-serif;">Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary. </li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 14px; font-family: arial, sans-serif;">Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis. </li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 14px; font-family: arial, sans-serif;">Our Employees – by creating an approachable environment that encourages professional development and growth.</li></ul></div>Insight offers:<ul style="list-style-type: disc;"><li style="font-family: arial, sans-serif; font-size: 14px; line-height: 2; color: rgb(0, 0, 0);">Paid Vacation, Sick Days, and Flex Days</li><li style="font-family: arial, sans-serif; font-size: 14px; line-height: 2; color: rgb(0, 0, 0);">RRSP Matching</li><li style="font-family: arial, sans-serif; font-size: 14px; line-height: 2; color: rgb(0, 0, 0);">Educational Allowance</li><li style="font-family: arial, sans-serif; font-size: 14px; line-height: 2; color: rgb(0, 0, 0);">Employer Paid Benefits</li><li style="font-family: arial, sans-serif; font-size: 14px; line-height: 2;">Healthcare Spending Account </li></ul>Duties and Responsibilities: <div style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ul style="margin-bottom:0cm;list-style-type: disc;"><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Answer a high volume of incoming calls to schedule medical imaging appointments while providing compassionate, patient-centered service</li><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Collaborate with clinic teams to support efficient workflow and timely patient care</li><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Assist with scheduling processes and provide feedback to support continuous improvement</li><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Review incoming faxes and coordinate appointments with Physicians and Patients</li><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Contact patients to confirm, rebook, or fill appointments as needed</li><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Maintain accuracy, professionalism, and attention to detail in a fast-paced, high-volume environment</li></ul></div>Note: the above statements are intended to describe the general nature and level of work being performed by the incumbent of this job; they are not intended to be an exhaustive list of all responsibilities and activities required of this position.Skills:<div style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ul style="margin-bottom:0cm;list-style-type: disc;"><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Proficiency with medical scheduling systems and customized computer software</li><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Working knowledge of medical office routines, imaging protocols, and workflows</li><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Strong computer literacy, including data entry and electronic fax handling</li><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Strong task prioritization, multitasking, and time management skills in a remote setting</li><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Demonstrated empathy and compassion when interacting with patients</li><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Strong interpersonal, communication, and active listening skills</li><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Ability to remain calm, organized, and professional in a high-volume environment</li><li style="margin: 0cm 0cm 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Task prioritization and time management skills in a remote setting</li></ul></div>Qualifications: <div style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:11.0pt;font-family:"Calibri",sans-serif;'><ul><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">High School Diploma (required)</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1 year of relevant experience (equivalencies may be considered)</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);">Previous experience in a high-volume contact center (required)  </li></ul></div>Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply. We thank all applicants for their interest. Only those selected for an interview will be contacted.</div></div></div></div></div>

Apply Now

Remote Opportunity

Central Booking Agent

Join Insight Medical Imaging as a mid professional working remotely from Canada. Explore the role, benefits, and apply in one place.

Central Booking Agent

Insight Medical Imaging

Full Time

2 months ago

A leading provider of diagnostic imaging services, Insight Medical Imaging connects in a meaningful way with our patients, physicians, and employees. With over 650 employees and 20 clinic locations, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray.

Canada

Engineering

Mid

Medical Scheduling

Computer literacy

Data entry

+5 more

Job Description

Insight is currently seeking Central Booking Agents to join our dynamic and expanding team. This is a remote position with a regular shift from 10:30 a.m. to 7:00 p.m., Monday to Friday. Employees will be required to work at least two Saturdays per month, with a day off provided midweek when a Saturday shift is scheduled. Shifts may also include Sundays and statutory holidays as required. Applicants must reside in Alberta.

We connect in a meaningful way with:

Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis.
Our Employees – by creating an approachable environment that encourages professional development and growth.

Insight offers:

Paid Vacation, Sick Days, and Flex Days
RRSP Matching
Educational Allowance
Employer Paid Benefits
Healthcare Spending Account

Duties and Responsibilities:

Answer a high volume of incoming calls to schedule medical imaging appointments while providing compassionate, patient-centered service
Collaborate with clinic teams to support efficient workflow and timely patient care
Assist with scheduling processes and provide feedback to support continuous improvement
Review incoming faxes and coordinate appointments with Physicians and Patients
Contact patients to confirm, rebook, or fill appointments as needed
Maintain accuracy, professionalism, and attention to detail in a fast-paced, high-volume environment

Note: the above statements are intended to describe the general nature and level of work being performed by the incumbent of this job; they are not intended to be an exhaustive list of all responsibilities and activities required of this position.

Skills:

Proficiency with medical scheduling systems and customized computer software
Working knowledge of medical office routines, imaging protocols, and workflows
Strong computer literacy, including data entry and electronic fax handling
Strong task prioritization, multitasking, and time management skills in a remote setting
Demonstrated empathy and compassion when interacting with patients
Strong interpersonal, communication, and active listening skills
Ability to remain calm, organized, and professional in a high-volume environment
Task prioritization and time management skills in a remote setting

Qualifications:

High School Diploma (required)
Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1 year of relevant experience (equivalencies may be considered)
Previous experience in a high-volume contact center (required)

Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Skills

Medical Scheduling

Computer literacy

Data entry

Task Prioritization

Multitasking

Time Management

Empathy

Compassion

Ready to Apply?

Join Insight Medical Imaging today

Posted 2 months ago

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