Is the Remote Billing Support Agent (ISP) position at ISOFUSION INC fully remote?

Yes, this Remote Billing Support Agent (ISP) position at ISOFUSION INC is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Remote Billing Support Agent (ISP) role?

This is a full-time Remote Billing Support Agent (ISP) position at ISOFUSION INC.

What benefits does ISOFUSION INC offer for this position?

ISOFUSION INC offers the following benefits: Health Insurance, Dental Insurance.

How do I apply for the Remote Billing Support Agent (ISP) position at ISOFUSION INC?

You can apply for this Remote Billing Support Agent (ISP) position by clicking the "Apply Now" button on this page, which will take you to ISOFUSION INC's application portal.

Remote Opportunity

Remote Billing Support Agent (ISP)

Q: What are the main requirements for the Remote Billing Support Agent (ISP) role?

Key requirements include: Manage customer accounts, explain charges, and resolve billing discrepancies, Securely process customer payments and resolve account discrepancies, Take full ownership of billing disputes from first contact through resolution, and more.

Join ISOFUSION INC as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Remote Billing Support Agent (ISP)

ISOFUSION INC

Full Time

$60,000 - $100,000*

4 months ago

Pay: $18/hr (40 hours per week) Location: Fully Remote (Work from Home) About IsoFusion: IsoFusion is a 35-year-old IT infrastructure company and full-service Internet Service Provider (ISP) with a rapidly expanding internet division.

United States

Customer Success

Entry

Billing Management

Customer Service

Payment Processing

+5 more

Job Description

Description

Pay: $18/hr (40 hours per week)

Location: Fully Remote (Work from Home)

About IsoFusion: IsoFusion is a 35-year-old IT infrastructure company and full-service Internet Service Provider (ISP) with a rapidly expanding internet division. While headquartered in the Pacific Northwest, we provide essential connectivity and IT solutions across the West Coast and Indiana. We operate seven colocation data centers and specialize in Fiber to the Home (FTTH) solutions.

Job Objective: We are seeking a professional, detail-oriented Remote Billing Support Agent to support our expanding residential and business client base. You will manage customer accounts, explain charges, and resolve billing discrepancies for our Fiber to the Home (FTTH) and secondary service lines. This role requires a balance of high-quality customer care and efficient financial problem-solving from your dedicated home office.

Responsibilities and Duties

Account & Billing Management: Manage initial and follow-up calls and support tickets regarding billing inquiries, invoicing issues, and service plan updates.

Payment Processing: Securely process customer payments and resolve account discrepancies via phone or digital chat.

Problem Resolution: Take full ownership of billing disputes from first contact through resolution, ensuring all actions are thoroughly documented.

Product Knowledge: Provide clear explanations of charges for Fiber broadband, VoIP, Domain hosting, DNS, and Email services.

Remote Collaboration: Maintain active communication with the distributed team via digital collaboration tools to ensure seamless service delivery.

Qualifications & Experience

Requirements

Experience: At least 1 year of experience in billing, a call center, help desk, or technical customer service role.

Communication: Strong verbal and written communication skills; ability to remain professional and composed during complex billing disputes.

System Proficiency: Proficiency navigating Windows, macOS, and billing/account management software.

Remote Work Readiness: Must have a quiet, professional home office workspace and a reliable, high-speed internet connection.

Availability: Must be available to work 9:00 AM – 6:00 PM EST, Monday–Friday. Occasional weekend or holiday coverage may be required.

Benefits

Health Insurance: Comprehensive Medical and Dental insurance coverage.

Retirement: 401K plan options.

Work-Life Balance: Enjoy the flexibility of a fully remote work environment with no daily commute.

Requirements

Manage customer accounts, explain charges, and resolve billing discrepancies
Securely process customer payments and resolve account discrepancies
Take full ownership of billing disputes from first contact through resolution
Provide clear explanations of charges for Fiber broadband, VoIP, Domain hosting, DNS, and Email services
Maintain active communication with the distributed team via digital collaboration tools

Benefits

Health Insurance
Dental Insurance

Skills

Billing Management

Customer Service

Payment Processing

Problem Resolution

Account Management

Written Communication

Verbal communication

Windows Proficiency

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 60%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join ISOFUSION INC today

Salary Range (AI-Estimated)*

$60,000 - $100,000

60% confidence

Posted 4 months ago

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