Internal Communications Manager at Iterable
United States
$113.5k - $180k
<div class="content-intro"><p>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.</p> <p>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of <a href="https://www.inc.com/best-workplaces/2022">Inc’s Best Workplaces</a> and <a href="https://iterable.com/blog/inc-names-iterable-one-of-americas-fastest-growing-companies/">Fastest Growing Companies</a>, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on<a href="https://blog.wealthfront.com/announcing-2021-career-launching-companies/"> Wealthfront’s Career Launching Companies List</a> and has held a top 10 ranking on the<a href="https://wearegirlsclub.com/top-25-companies-where-women-want-to-work/"> Top 25 Companies Where Women Want to Work</a>.</p> <p>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our<a href="https://iterable.com/culture/"> Culture</a> and<a href="https://iterable.com/company/"> About Us</a> pages. Let’s shape the future of customer engagement together!</p></div><h2><span style="font-size: 12pt;"><strong>The Role:</strong></span></h2> <p><span style="font-size: 12pt;">As Internal Communications Manager at Iterable, you’ll own how information moves across the company. You’ll translate strategy, decisions, and updates into clear, relevant communications that keep employees informed, aligned, and engaged—reinforcing Iterable’s purpose, values, and company priorities along the way.</span></p> <p><span style="font-size: 12pt;">Reporting to the Director of Communications, you’ll partner with leaders across the company to own internal communications holistically—designing content that cuts through the noise and shows up where employees already are, with a distinctly digital- and social-first point of view.</span></p> <h2><span style="font-size: 12pt;"><strong>Position Details:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Map and own the strategy and roadmap for company-wide moments, ensuring alignment, consistency, and momentum across the company.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Set the vision and standards for internal channels (Slack, email, all-hands, intranet), designing them for conversation, participation, and shared context—not one-way broadcast.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Translate leadership direction into clear, compelling internal narratives that reinforce strategy, product direction, and culture.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Serve as a real-time read on the employee community, using engagement and sentiment signals to surface issues early and guide course-correction.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Design and orchestrate company-wide moments (all-hands, town halls, AMAs, in person-events that build understanding, trust, and momentum.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Operate with a high degree of autonomy and trust, setting direction and making judgment calls in service of company clarity and cohesion.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner closely with teams across the business—especially People Team and Marketing team—to align messaging and connect day-to-day work to Iterable’s mission and goals.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>The Ideal Candidate Will Have: </strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">5–7 years of experience leading communications in fast-changing, complex, and global environments.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Exceptional writing and editing skills, with a talent for distilling complex decisions and cross-functional work.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience in internal or employee communications, with a clear point of view on how digital, social, and community-driven tactics can make internal messaging more relevant and effective.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong social instincts and a genuine passion for content formats and audience engagement—paired with sound judgment about how to apply those instincts inside a company.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven ability to communicate effectively in a distributed organization, with sensitivity to time zones, cultures, and functional context.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience navigating growth, change, or ambiguity, with the flexibility to evolve communication strategies as the company evolves.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong judgment and relationship-building skills, with the ability to work effectively across all levels of the organization.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Bonus Points:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Previous experience in social media, community, or content roles, with a strong understanding of audience behavior and engagement.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A strong point of view on what effective internal communications looks like, with the confidence to challenge bloated, low-signal, or overly complex approaches.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A digital- and social-native mindset by default, not as an add-on to traditional internal communications.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfortable using AI tools, with curiosity and a willingness to experiment with new tools and capabilities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A belief that internal communications should function more like a product or community than a one-way broadcast.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"> Familiarity with measuring engagement and participation across channels and using insights to improve effectiveness.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Perks & Benefits:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid parental leave</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Competitive salaries, meaningful equity, & 401(k) plan</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Medical, dental, vision, & life insurance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Balance Days (additional paid holidays)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Fertility & Adoption Assistance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid Sabbatical</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible PTO</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monthly Employee Wellness allowance </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monthly Professional Development allowance </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Pre-tax commuter benefits</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Complete laptop workstation</span></li> </ul> <p><span style="font-size: 12pt;">The US base salary range for this position at the start of employment is $113,500 - $180,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.</span></p> <p><span style="font-size: 12pt;">Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.</span></p><div class="content-conclusion"><p><strong data-stringify-type="bold">Recruitment Disclaimer:</strong></p> <p>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:</p> <ul> <li>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.</li> <li>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).</li> <li>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.</li> </ul> <p>You may see all job vacancies on our official Iterable channels:</p> <ul> <li>Official Iterable website, Careers page: <a href="https://iterable.com/careers/">https://iterable.com/careers/</a></li> <li>Official LinkedIn Jobs page: <a href="https://www.linkedin.com/company/iterable/jobs/">https://www.linkedin.com/company/iterable/jobs/</a></li> </ul> <p>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at <strong><a class="c-link" href="mailto:talent-ops@iterable.com" target="_blank" data-stringify-link="mailto:talent-ops@iterable.com" data-sk="tooltip_parent">talent-ops@iterable.com</a> </strong>upon receiving a suspicious job offer.</p> <p>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.<span style="font-weight: 400;"><br><br>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.</span></p></div>
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