Is the Mid-Market Customer Account Manager position at Iterable fully remote?

Yes, this Mid-Market Customer Account Manager position at Iterable is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Mid-Market Customer Account Manager role?

This is a full-time Mid-Market Customer Account Manager position at Iterable.

What are the main requirements for the Mid-Market Customer Account Manager role?

Key requirements include: Commercially strong and growth-minded, Own a portfolio of accounts in the $20K–$200K ACV range, Drive renewals, expansion, rightsizing, and vendor consolidation, and more.

What benefits does Iterable offer for this position?

Iterable offers the following benefits: Parental Leave, Equity, Dental Insurance, Vision Insurance, Life Insurance, Sabbatical, Professional Development, Commuter Benefits.

What is the salary range for the Mid-Market Customer Account Manager position?

The salary range for this Mid-Market Customer Account Manager role is $81k - $115k.

How do I apply for the Mid-Market Customer Account Manager position at Iterable?

You can apply for this Mid-Market Customer Account Manager position by clicking the "Apply Now" button on this page, which will take you to Iterable's application portal.

Mid-Market Customer Account Manager at Iterable

United States

$81k - $115k

<div class="content-intro">Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of <a href="https://www.inc.com/best-workplaces/2022">Inc’s Best Workplaces</a> and <a href="https://iterable.com/blog/inc-names-iterable-one-of-americas-fastest-growing-companies/">Fastest Growing Companies</a>, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on<a href="https://blog.wealthfront.com/announcing-2021-career-launching-companies/"> Wealthfront’s Career Launching Companies List</a> and has held a top 10 ranking on the<a href="https://wearegirlsclub.com/top-25-companies-where-women-want-to-work/"> Top 25 Companies Where Women Want to Work</a>. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our<a href="https://iterable.com/culture/"> Culture</a> and<a href="https://iterable.com/company/"> About Us</a> pages. Let’s shape the future of customer engagement together!</div>How you will make a difference:  We’re looking for a commercially strong, growth-minded Customer Account Manager (CAM) to join our Mid-Market NOAM team. In this role, you will own a portfolio of accounts in the $20K–$200K ACV range and be accountable for driving renewals, expansion, rightsizing, and vendor consolidation. You’ll translate Iterable’s AI-powered, cross-channel capabilities into measurable customer value, ensuring every account is maximizing its investment in the platform. Success in this role requires a disciplined sales approach, strong forecasting rigor, and the ability to multi-thread across modern B2C marketing organizations - including global brands with multiple regions, units, or stakeholders. You’ll lead commercial conversations end-to-end: negotiation, pricing proposals, pipeline management, and expansion planning. Working closely with Customer Success, you’ll uncover new use cases, new channels, and new product opportunities to systematically grow your book of business. Your impact will be measured by your ability to renew accounts on time, expand contract value, identify whitespace, and maintain high customer satisfaction throughout the lifecycle. ***candidates must be located in EST or CST time zones to be considered for this role. You’ll get to: <ul> <li style="font-size: 12pt;">Own the full renewal and expansion cycle - pipeline management, proposals, negotiation, forecasting, and contract execution.</li> <li style="font-size: 12pt;">Build and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth.</li> <li style="font-size: 12pt;">Introduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.</li> <li style="font-size: 12pt;">Lead win–win commercial negotiations, protecting margin while strengthening long-term relationships.</li> <li style="font-size: 12pt;">Partner closely with Customer Success, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience.</li> <li style="font-size: 12pt;">Map multi-brand or multi-region account structures to uncover new units, new use cases, and expansion pathways.</li> <li style="font-size: 12pt;">Build relationships with influencers and decision makers across your accounts, driving multi-threaded engagement.</li> <li style="font-size: 12pt;">Respond to and manage customer commercial inquiries with speed, accuracy, and ownership.</li> <li style="font-size: 12pt;">Experiment with new strategies and commercial motions, providing feedback to leadership on what drives growth in the region.</li> </ul> We are looking for people who have: <ul> <li style="font-size: 12pt;">Have SaaS experience in sales, account management, or commercial roles tied to recurring revenue.</li> <li style="font-size: 12pt;">Bring 3+ years selling into existing customers at some capacity; leading renewal cycles; and selling new logos. Mid-Market experience preferred.</li> <li style="font-size: 12pt;">Show strong technical aptitude and can communicate Iterable’s capabilities clearly to varied audiences.</li> <li style="font-size: 12pt;">Can map complex organizations, understand reporting lines, and identify new commercial entry points.</li> <li style="font-size: 12pt;">Conduct excellent discovery and convert insights into quantifiable value and commercial opportunity.</li> <li style="font-size: 12pt;">Are highly skilled at multi-threading beyond a single champion — across marketing, data, product, and leadership layers.</li> <li style="font-size: 12pt;">Are perceived by customers as trusted advisors who understand modern marketing, data activation, and lifecycle engagement.</li> <li style="font-size: 12pt;">Have a proven track record of closing, asking for business, and navigating pricing/value conversations confidently.</li> <li style="font-size: 12pt;">Are proactive, disciplined, and take ownership of the commercial plan without waiting for direction.</li> <li style="font-size: 12pt;">Excel in problem-solving and adapt quickly in a fast-moving, evolving environment.</li> <li style="font-size: 12pt;">Demonstrate strong collaboration and align well with the broader CAM, CSM, and GTM teams.</li> <li style="font-size: 12pt;">Operate with integrity, consistency, and a deep commitment to customer and team success.</li> <li style="font-size: 12pt;">Have an awareness of the bigger picture into which our Account Management function fits within Iterable plan for sustained success</li> <li style="font-size: 12pt;">Are effective team players, collaborating well with others and prioritizing team success.   </li> </ul> Bonus Points: <ul> <li style="font-size: 12pt;">Technical degree (Bachelors in Computer Science, Engineering, etc</li> <li style="font-size: 12pt;">MBA</li> <li style="font-size: 12pt;">Familiarity with enterprise email marketing and/or marketing automation solutions</li> <li style="font-size: 12pt;">MEDDPICC, Value Selling, Command the Message Methodology</li> </ul> Perks & Benefits:  <ul> <li style="font-size: 12pt;">Paid parental leave</li> <li style="font-size: 12pt;">Competitive salaries, meaningful equity, & 401(k) plan</li> <li style="font-size: 12pt;">Medical, dental, vision, & life insurance</li> <li style="font-size: 12pt;">Community Impact Days</li> <li style="font-size: 12pt;">Fertility & Adoption Assistance</li> <li style="font-size: 12pt;">Paid Sabbatical</li> <li style="font-size: 12pt;">Flexible PTO</li> <li style="font-size: 12pt;">Monthly Employee Wellness allowance </li> <li style="font-size: 12pt;">Monthly Professional Development allowance </li> <li style="font-size: 12pt;">Pre-tax commuter benefits</li> </ul> The annual cash compensation for this role is $81,000 - $115,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.<div class="content-conclusion">Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: <ul> <li>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.</li> <li>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).</li> <li>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.</li> </ul> You may see all job vacancies on our official Iterable channels: <ul> <li>Official Iterable website, Careers page: <a href="https://iterable.com/careers/">https://iterable.com/careers/</a></li> <li>Official LinkedIn Jobs page: <a href="https://www.linkedin.com/company/iterable/jobs/">https://www.linkedin.com/company/iterable/jobs/</a></li> </ul> Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at <a class="c-link" href="mailto:talent-ops@iterable.com" target="_blank" data-stringify-link="mailto:talent-ops@iterable.com" data-sk="tooltip_parent">talent-ops@iterable.com</a> upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.</div>

Apply Now

Remote Opportunity

Mid-Market Customer Account Manager

Join Iterable as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Mid-Market Customer Account Manager

Iterable

Full Time

$81k - $115k

6 months ago

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale.

United States

Sales

Mid

SaaS Experience

Account Management

New-Logo Sales

+5 more

Job Description

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make a difference:

We’re looking for a commercially strong, growth-minded Customer Account Manager (CAM) to join our Mid-Market NOAM team. In this role, you will own a portfolio of accounts in the $20K–$200K ACV range and be accountable for driving renewals, expansion, rightsizing, and vendor consolidation. You’ll translate Iterable’s AI-powered, cross-channel capabilities into measurable customer value, ensuring every account is maximizing its investment in the platform.

Success in this role requires a disciplined sales approach, strong forecasting rigor, and the ability to multi-thread across modern B2C marketing organizations - including global brands with multiple regions, units, or stakeholders. You’ll lead commercial conversations end-to-end: negotiation, pricing proposals, pipeline management, and expansion planning. Working closely with Customer Success, you’ll uncover new use cases, new channels, and new product opportunities to systematically grow your book of business.

Your impact will be measured by your ability to renew accounts on time, expand contract value, identify whitespace, and maintain high customer satisfaction throughout the lifecycle.

***candidates must be located in EST or CST time zones to be considered for this role.

You’ll get to:

Own the full renewal and expansion cycle - pipeline management, proposals, negotiation, forecasting, and contract execution.
Build and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth.
Introduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.
Lead win–win commercial negotiations, protecting margin while strengthening long-term relationships.
Partner closely with Customer Success, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience.
Map multi-brand or multi-region account structures to uncover new units, new use cases, and expansion pathways.
Build relationships with influencers and decision makers across your accounts, driving multi-threaded engagement.
Respond to and manage customer commercial inquiries with speed, accuracy, and ownership.
Experiment with new strategies and commercial motions, providing feedback to leadership on what drives growth in the region.

We are looking for people who have:

Have SaaS experience in sales, account management, or commercial roles tied to recurring revenue.
Bring 3+ years selling into existing customers at some capacity; leading renewal cycles; and selling new logos. Mid-Market experience preferred.
Show strong technical aptitude and can communicate Iterable’s capabilities clearly to varied audiences.
Can map complex organizations, understand reporting lines, and identify new commercial entry points.
Conduct excellent discovery and convert insights into quantifiable value and commercial opportunity.
Are highly skilled at multi-threading beyond a single champion — across marketing, data, product, and leadership layers.
Are perceived by customers as trusted advisors who understand modern marketing, data activation, and lifecycle engagement.
Have a proven track record of closing, asking for business, and navigating pricing/value conversations confidently.
Are proactive, disciplined, and take ownership of the commercial plan without waiting for direction.
Excel in problem-solving and adapt quickly in a fast-moving, evolving environment.
Demonstrate strong collaboration and align well with the broader CAM, CSM, and GTM teams.
Operate with integrity, consistency, and a deep commitment to customer and team success.
Have an awareness of the bigger picture into which our Account Management function fits within Iterable plan for sustained success
Are effective team players, collaborating well with others and prioritizing team success.

Bonus Points:

Technical degree (Bachelors in Computer Science, Engineering, etc
MBA
Familiarity with enterprise email marketing and/or marketing automation solutions
MEDDPICC, Value Selling, Command the Message Methodology

Perks & Benefits:

Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Community Impact Days
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits

The annual cash compensation for this role is $81,000 - $115,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

Official Iterable website, Careers page: https://iterable.com/careers/
Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Requirements

Commercially strong and growth-minded
Own a portfolio of accounts in the $20K–$200K ACV range
Drive renewals, expansion, rightsizing, and vendor consolidation
Translate Iterable's AI-powered, cross-channel capabilities into measurable customer value
Lead commercial conversations end-to-end: negotiation, pricing proposals, pipeline management, and expansion planning
Work closely with Customer Success to uncover new use cases, new channels, and new product opportunities
Renew accounts on time, expand contract value, identify whitespace, and maintain high customer satisfaction

Benefits

Parental Leave
Equity
Dental Insurance
Vision Insurance
Life Insurance
Sabbatical
Professional Development
Commuter Benefits

Skills

SaaS Experience

Account Management

New-Logo Sales

Pipeline Management

Negotiation

Recurring Revenue

Renewal Cycles

Forecasting Rigor

Ready to Apply?

Join Iterable today

Salary Range

$81k - $115k

Posted 6 months ago

More Sales roles you might like

Discover similar opportunities from companies that are also hiring remotely.

SaaS Sales Executive

Storable

Full Time

6 days ago

Location: Remote Overview Storable exists to help Storage, Marine, and RV/Campground operators run better businesses. We began our journey in self-storage and have expanded into Marine and RV/Campground, working toward our vision of being the #1 tech brand in all three verticals.

United States

Sales

Account Executive

Mid

B2B Sales

SaaS sales

Prospecting

+5 more

Regional Sales Manager

Standard BioTools

Full Time

6 days ago

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health? Calls on biotechnology, pharmaceutical, academic, government and other organizations that require scientific products, which may include enzymes, reagents, or scientific…

Worldwide

Sales

Account Executive

Senior

Sales Management

Account Management

Relationship Building

+5 more

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

6 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

6 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Insurance Litigation Attorney

Cohen Law Group-Florida PA

Full Time

$150k - $250k

6 days ago

Help Us Build Our Arizona Practice What if your next opportunity wasn't just another job? Cohen Law Group is expanding its Arizona practice and looking for an Arizona-licensed attorney who is excited about the opportunity to help shape and grow our presence in the state.

United States

Legal

Mid

Litigation

Insurance Law

Case management

+5 more

Weekend Customer Service Representative (Part Time)

DIRAD TECHNOLOGIES INC

Part Time

6 days ago

This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided!

United States

Engineering

Backend Engineering

Entry

Customer Service

Verbal communication

Written Communication

+5 more

Technical Program Manager - Embedded Software

EnCharge AI

Full Time

$200k - $250k

6 days ago

EnCharge AI is building a new generation of AI compute systems designed to deliver dramatically higher energy efficiency for AI inference. Our technology combines innovative compute architectures with a full-stack software platform spanning silicon, firmware, drivers, compilers, runtimes, and AI…

United States

Engineering

Backend Engineering

Staff

Technical Program Management

Embedded Software

Silicon Bring-up

+5 more

💥 Make an Impact Become a Life Insurance Producer

GIA Legacy Planning

Full Time

6 days ago

💥About Us: We are a forward-thinking life insurance agency that’s revolutionizing the way producers build their careers. Our mission is to provide outstanding protection for families while creating meaningful opportunities for individuals to grow their businesses within the life insurance industry.

United States

Engineering

Backend Engineering

Entry

Sales

Insurance

Client Relationship Management

+5 more

Head of Growth

Richpanel

Full Time

$160k - $200k

6 days ago

Make Richpanel the company every CX leader knows before they need us. Richpanel is the AI-native helpdesk. We replace the old helpdesk and the next few support hires. We are profitable, backed by Sequoia Capital, and trusted by 3,000+ paying brands. Our team is small by design.

United States

Marketing

Growth Marketing

Senior

Product Marketing

Brand Marketing

Category Creation

+5 more

Creative Designer

Freebird

Full Time

6 days ago

Do you get the same charge from concepting a full campaign as you do from turning around a killer Amazon listing before the end of day? Can you jump from a paid social ad, to an email build, to a landing page, and make all of them feel unmistakably on-brand?

Canada

Design

Product Design

Senior

Visual Design

Figma

Campaign Concepting

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

About Proof We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%.

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Claims Coordinator (12-Month Contract)

Disability Management Institute

Full Time

CAD 45k - CAD 55k

6 days ago

Claims Coordinator (12-Month Contract) Who We Are At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams.

Canada

Engineering

Backend Engineering

Mid

Claims Processing

Administrative Support

Customer Service

+5 more