Remote Senior Program Analyst (VA ESOM CMDB) at Kentro

Senior

CMDB Management

ServiceNow

ITSM

+5 more

Job Description

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for Remote Senior Program Analyst to support the VA ESOM contract.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The pay range for this position is $135-$155K annually. Kentro determines compensation by evaluating current government contracting and commercial market conditions, as well as the role’s specific requirements. Final salary placement within this range will be based on the candidate’s relevant skills, experience, education, certifications, location, and security clearance level, where applicable.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities

Configuration Management

Maintain and manage the CMDB to ensure accuracy, completeness, and integrity of configuration item (CI) records.
Develop, implement, and enforce CMDB governance policies and procedures.
Perform regular audits and reconciliations of CMDB data to identify and remediate discrepancies.
Support the integration of discovery tools and data feeds into the CMDB.

Program Analysis and Reporting

Analyze CMDB data to identify trends, gaps, and areas for process improvement.
Develop and deliver reports and dashboards for stakeholders and leadership.
Support enterprise service management (ESM) initiatives by providing CMDB data insights.
Track key performance indicators (KPIs) related to CMDB health and data quality.

Stakeholder Coordination

Collaborate with VA Program Managers, CORs, and cross-functional IT teams to align CMDB processes with organizational goals.
Serve as a subject matter expert (SME) for CMDB-related inquiries and support requests.
Coordinate with the Contracting Officer's Representative (COR) and program leadership on deliverables and milestones.
Liaise with vendors and subcontractors (e.g., prime vendor partners) as required.

Enterprise Service Management (ESM) Support

Support ESM platform administration and configuration in alignment with CMDB requirements.
Assist in the development and maintenance of service mapping and dependency documentation.
Contribute to ITIL-aligned change, incident, and asset management processes.

Documentation and Compliance

Develop and maintain standard operating procedures (SOPs), work instructions, and technical documentation related to CMDB operations.
Ensure all activities comply with VA security, privacy, and data governance requirements.
Support background investigation requirements at the Tier 2/Moderate (Standard MBI) level.

Qualifications

Technical Skills

Proficiency with CMDB platforms (e.g., ServiceNow or equivalent enterprise ITSM tools).
Understanding of IT Asset Management (ITAM) and IT Service Management (ITSM) frameworks.
Experience with data analysis, data quality management, and reporting tools.
Familiarity with discovery and dependency mapping tools.
Knowledge of enterprise service management (ESM) concepts and practices.

Analytical and Program Management Skills

Strong analytical and problem-solving skills with the ability to interpret complex data sets.
Experience developing program-level metrics, reports, and executive briefings.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Familiarity with federal IT program management and contracting processes.

Soft Skills

Excellent written and verbal communication skills.
Ability to work independently and collaboratively within a cross-functional team.
Strong organizational skills and attention to detail.
Adaptability and willingness to support evolving mission requirements

Preferred Qualifications: 

ITIL Foundation or higher certification.
ServiceNow Certified System Administrator (CSA) or equivalent.
CompTIA Security+ (or equivalent, in support of VA security requirements).

Clearance Requirement:

US Citizen or Lawful Permanent Resident (Green Card)
Willing and able to obtain and maintain Public Trust Clearance
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Benefits

Paid Time Off

Skills

CMDB Management

ServiceNow

ITSM

ITAM

Data Analysis

Reporting

Governance

ITIL

Ready to Apply?

Join Kentro today

Posted 2 weeks ago

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