Inside Sales Rep - Remote at Lincare
United States
<div>The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.</div> <ul> <li>uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness</li> </ul> <div><strong>JOB FUNCTIONS</strong></div> <ul> <li>Establishes customer contact by initiating followup outbound calls and receiving inbound return calls</li> <li>Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary</li> <li>Resolves customer concerns by providing appropriate information regarding products and services</li> <li>Records customer information and maintains database by obtaining, entering, and verifying required data</li> <li>Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards</li> <li>Facilitates sales process by communicating/sharing information with appropriate internal and external contacts</li> <li>Completes and ensures accurate validation of insurance benefits</li> <li>Provides customer followup as required</li> <li>Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results</li> </ul><div>Qualifications</div><div><strong>Education</strong></div> <ul> <li>High School Diploma or General Education Degree (GED) Required</li> </ul> <div><strong>Work Experience</strong></div> <ul> <li>Inside sales Required</li> <li>Computer, data-entry Required</li> </ul> <div><strong>Knowledge, Skills, and Abilities</strong></div> <ul> <li>Must have excellent telephone customer service</li> <li>Must be computer literate</li> <li>English -- oral and written</li> <li>Must be at least 18 years of age</li> <li>Medical industry knowledge beneficial</li> <li>Type at least 25-30 words per minute</li> <li>This position requires use of your own equipment <ul> <li>The company does provide the hard phone</li> <li>Internet: High Speed (Minimum 50 mbps download /20 mbps upload)</li> <li>Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone <ul> <li>2 modem/router ports are required</li> </ul> </li> <li>Processor: 1.6 GHz or greater</li> <li>Memory: Minimum of 8 GB RAM</li> <li>Browser: Chrome, Edge</li> <li>Operating System: Windows 11 (No Chromebooks, No Macs)</li> <li>Monitors: Dual monitors</li> <li>Headset and Webcam or internal camera: Wired, USB to be used during training/interviews</li> <li>Private HIPPA Compliant Workspace: must be in a non shared room of the residence</li> </ul> </li> </ul>
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