Customer Experience Representative at LineLeap
United States
$50k - $60k
<meta><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">About You</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><span style="white-space:pre-wrap;">You are a self-motivated, </span><b><strong style="white-space:pre-wrap;">resourceful team player</strong></b><span style="white-space:pre-wrap;"> with excellent communication and interpersonal skills. You are highly </span><b><strong style="white-space:pre-wrap;">empathetic</strong></b><span style="white-space:pre-wrap;"> and love resolving issues quickly, politely, and professionally. You get energy from </span><b><strong style="white-space:pre-wrap;">problem solving</strong></b><span style="white-space:pre-wrap;"> and creating positive customer experiences, but can also remain </span><b><strong style="white-space:pre-wrap;">calm</strong></b><span style="white-space:pre-wrap;"> and </span><b><strong style="white-space:pre-wrap;">composed</strong></b><span style="white-space:pre-wrap;"> when customer issues arise. You are </span><b><strong style="white-space:pre-wrap;">reliable</strong></b><span style="white-space:pre-wrap;">, </span><b><strong style="white-space:pre-wrap;">flexible</strong></b><span style="white-space:pre-wrap;"> and </span><b><strong style="white-space:pre-wrap;">adaptable</strong></b><span style="white-space:pre-wrap;">, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">What the role is</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><span style="white-space:pre-wrap;">The Operations team is growing and looking for candidates who can excel in a fast-paced environment with the goal of providing our venue partners and customers with outstanding support. In this role, you will be responsible for handling all customer inquiries as well as communicating with our partners to problem solve and troubleshoot issues in real time to ensure seamless venue operations. You will also be responsible for monitoring sales data throughout the night to optimize performance and revenue. This is a full time, salaried position at LineLeap that will require weekend and evening work, given the nature of our partners’ businesses. While the position is remote, you must be located in Alaska or Hawaii to be eligible for this role.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">In this role you will:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Be a product and knowledge expert for LineLeap technology and processes, to address partners issues and troubleshoot in real time</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Have a strong customer focus answering inquiries in a timely manner, assisting with questions and troubleshooting issues</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Analyze sales data on a nightly basis to optimize revenue during peak hours</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">The Other Requirements</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">This is a remote-first position with an atypical schedule, weekend work is required</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Schedule will involve evening hours</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Required Physical Location (Remote): Hawaii</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><i><b><strong style="font-size:12pt;font-style:italic;white-space:pre-wrap;">In addition to submitting this application, please let us know why this role interests you.</strong></b></i></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">Compensation & Benefits</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Base salary of $50,000 - $60,000 per year, depending on experience</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Competitive stock option package, depending on experience</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">401(k) plan</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Unlimited PTO</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Remote work environment</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;list-style:none;letter-spacing:0.25px;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;"><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Role is remote, applicant must be in Hawaii</span></li><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">For reference, we are based in New York City, our Operations team is fully remote</span></li></ul></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">You Do You</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</span></li></ul>
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