Is the Helpdesk Associate position at Linxup fully remote?

Yes, this Helpdesk Associate position at Linxup is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Helpdesk Associate role?

This is a full-time Helpdesk Associate position at Linxup.

What benefits does Linxup offer for this position?

Linxup offers the following benefits: Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off.

How do I apply for the Helpdesk Associate position at Linxup?

You can apply for this Helpdesk Associate position by clicking the "Apply Now" button on this page, which will take you to Linxup's application portal.

Helpdesk Associate at Linxup

United States

Apply Now

Remote Opportunity

Helpdesk Associate

Join Linxup as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Helpdesk Associate

Linxup

Full Time

4 weeks ago

ABOUT THE POSITION This role is a specialized form of helpdesk support in which service and technical skills are used to focus on what is best for the customer. The Helpdesk Associate serves as the face of the company and are responsible for ensuring the customer remains loyal to our brand.

United States

Engineering

Entry

Technical Troubleshooting

Customer Service

Salesforce

+5 more

Job Description

ABOUT THE POSITION

This role is a specialized form of helpdesk support in which service and technical skills are used to focus on what is best for the customer. The Helpdesk Associate serves as the face of the company and are responsible for ensuring the customer remains loyal to our brand. The Helpdesk Associate will provide Tier 1 support to our small and midsize business customers by answering general inquiries with a focus on troubleshooting all Linxup devices to ensure minimal gaps in coverage. These inbound inquiries can be in the form of telephone calls, chats, emails, or cases. All interactions should be documented for business use.

This position has the flexibility to work remotely and may be required to do so due to business needs. Scheduled hours for this role are Monday - Friday. The Helpdesk Associate is required to have a private workspace in their home to ensure productivity and customer information is secure. They will also be responsible for maintaining their internet connection at a level that does not impact their productivity. This includes but is not limited to: Voice over IP (VoIP) phone systems, internal systems, and video conferencing.

ESSENTIAL FUNCTIONS – RESPONSIBILITIES:

Communicate effectively with customers via phone, chat, and email
Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue
De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
Provide superior technical support on all Linxup branded products and build successful long-term relationships with both internal and external customers
Save customers that are looking to end their relationship with Linxup
Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer
Other duties as assigned

QUALIFICATIONS

1+ years of experience in a helpdesk contact center or support role
Technical troubleshooting experience in GPS or comparable industry preferred
Sales or cross-selling experience
Salesforce knowledge
Retention experience
Excellent written and verbal communication skills required
Exceptional customer service skills
Strong technical aptitude and/or background in triaging technical issues
Ability to learn fast in a non-traditional training environment
Organized with proficient attention to detail
Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
Positive attitude with an ability to flex their approach to meet the individual needs of the customer while still maintaining a positive business relationship
Ability to type well and at a fast pace
Flexibility on schedules

WORK ENVIRONMENT

Monday through Friday
Fast-paced environment with opportunities for growth and reward
Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:
Position offers a Base Salary
Medical, Dental, Vision, Life and 401(k) benefits are offered
Paid Time Off (PTO)

Benefits

Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off

Skills

Technical Troubleshooting

Customer Service

Salesforce

Retention

Communication

Active Listening

Technical Support

Problem Solving

Ready to Apply?

Join Linxup today

Posted 4 weeks ago

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