Is the Owner Experience Manager position at Local Vacation Rentals fully remote?

Yes, this Owner Experience Manager position at Local Vacation Rentals is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Owner Experience Manager role?

This is a full-time Owner Experience Manager position at Local Vacation Rentals.

What benefits does Local Vacation Rentals offer for this position?

Local Vacation Rentals offers the following benefits: Health Insurance, Dental Insurance, Vision Insurance, Remote Work.

What is the salary range for the Owner Experience Manager position?

The salary range for this Owner Experience Manager role is $75k - $90k.

How do I apply for the Owner Experience Manager position at Local Vacation Rentals?

You can apply for this Owner Experience Manager position by clicking the "Apply Now" button on this page, which will take you to Local Vacation Rentals's application portal.

Owner Experience Manager at Local Vacation Rentals

United States

$75k - $90k

Apply Now

Remote Opportunity

Owner Experience Manager

Join Local Vacation Rentals as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Owner Experience Manager

Local Vacation Rentals

Full Time

$75k - $90k

2 months ago

Why Owner Experience at LocalVR Headquartered in Denver, CO, LocalVR blends the personal care of a local operator with industry-leading technology and data. Owner Experience is the team that makes that promise real for the people who trust us with their homes.

United States

Engineering

Mid

Relationship Building

Revenue Analysis

Problem Solving

+5 more

Job Description

Why Owner Experience at LocalVR

Headquartered in Denver, CO, LocalVR blends the personal care of a local operator with industry-leading technology and data. Owner Experience is the team that makes that promise real for the people who trust us with their homes.

What We Are Looking For

Owner Experience is where LocalVR's promise gets kept. As an Owner Experience Manager, you own the relationship with the people who trust us with their homes and their investment. You lead with care and genuine hospitality, building the kind of trust that turns owners into long-term partners, while running your portfolio like a book of business. You dig into the numbers behind each property and give owners guidance that changes their bottom line. Whether you are strengthening a relationship or turning a property around, you see what an owner needs and make it happen. If you like owning outcomes, caring for people, and using data to tell a story owners act on, this is one of the most important seats in the company.

What Success Looks Like

You own a dedicated portfolio of owner accounts, including our highest-touch LocalLuxe homes.
You keep regrettable churn low. Sub 2.5% is the benchmark. 0% is our focus.
You drive revenue to 85% or more of projections across your book.
You build relationships that turn owners into long-term partners and referrals.

Skills You'll Need

Relationship Builder: Builds trusted, long-term partnerships through proactive communication, transparency, and exceptional service.
Strategic & Revenue Minded: Comfortable analyzing portfolio performance and turning data into recommendations that lift revenue.
Empathetic Problem Solver: Skilled at de-escalating concerns, resolving complex issues, and getting ahead of churn.
Strong Communicator: Confidently presents insights and builds trust with owners, in writing and on the phone.
Collaborative & Results Driven: Works across Operations, Revenue, Marketing, Finance, and Leadership to deliver for owners.
Analytical & Organized: Manages a portfolio, prioritizes competing demands, and keeps strong attention to detail.

Responsibilities

Build trusted relationships with owners through proactive, transparent communication and well-timed touchpoints.
Own the health and performance of an assigned portfolio, tracking revenue, occupancy, ADR, pacing, and owner engagement.
Conduct Property Health Reviews and Revenue Reviews, using market data to give owners recommendations that improve their results.
Spot churn risk and owner concerns early, and manage escalations with de-escalation and accountability.
Partner with Operations, Revenue Management, Marketing, Maintenance, and Finance to deliver an exceptional owner experience.
Use reporting and analytics to tell the story behind portfolio performance and help owners make informed decisions.
Contribute to improving owner programs, portfolio strategy, and internal processes over time.

Requirements

3+ years in account management, client success, hospitality, property management, or a related customer-facing role.
Proven track record managing relationships and navigating difficult conversations with professionalism and empathy.
Comfortable and confident discussing revenue, strategy, and operational recommendations directly with owners.
Strong analytical skills, with the ability to turn performance data into clear recommendations.
Highly organized and self-motivated, able to manage competing priorities independently.
Vacation rental, hospitality, or real estate experience preferred.

Compensation & Benefits

Salary range: $75,000 to $90,000 per year, based on experience.
Benefits: Comprehensive benefits package, including health, dental, and vision insurance, PTO policy, 401k option, and flexible remote work options.
Work model: Opportunity for an in-office role depending on the candidate's location, the option to be remote with some travel flexibility (quarterly).

Equal Opportunity

LocalVR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Remote Work

Skills

Relationship Building

Revenue Analysis

Problem Solving

Communication

Cross-functional Collaboration

Portfolio Management

Data Analysis

De-escalation

Ready to Apply?

Join Local Vacation Rentals today

Salary Range

$75k - $90k

Posted 2 months ago

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