Is the Project Coordinator - Customer Service position at McCoy-Rockford Inc fully remote?

Yes, this Project Coordinator - Customer Service position at McCoy-Rockford Inc is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Project Coordinator - Customer Service role?

This is a full-time Project Coordinator - Customer Service position at McCoy-Rockford Inc.

What benefits does McCoy-Rockford Inc offer for this position?

McCoy-Rockford Inc offers the following benefits: Dental Insurance, Vision Insurance, Paid Time Off, Professional Development, Mental Health Support.

How do I apply for the Project Coordinator - Customer Service position at McCoy-Rockford Inc?

You can apply for this Project Coordinator - Customer Service position by clicking the "Apply Now" button on this page, which will take you to McCoy-Rockford Inc's application portal.

Project Coordinator - Customer Service at McCoy-Rockford Inc

United States

<div><div><div><div><div><div><div><div><div><link href="https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"> ROLE DESCRIPTION & RESPONSIBILITIES GENERAL DESCRIPTION:The Project Coordinator – Customer Service is responsible for providing day-to-day support for customer accounts by managing orders, coordinating schedules, and ensuring accurate communication across all project stakeholders. This role plays a critical part in maintaining organization, accuracy, and responsiveness throughout the project lifecycle. The position requires strong attention to detail, coordination skills, and the ability to manage multiple priorities. The Project Coordinator supports successful project execution and contributes to overall customer satisfaction. DUTIES AND RESPONSIBILITIES:  Operational / Process Responsibilities<div style='margin:0in;font-size:16px;font-family:"Calibri",sans-serif;color:black;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Prepare quotes and convert them into orders while ensuring accuracy and completeness </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Process order changes and maintain updated project documentation </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Monitor outstanding orders, track ship dates, and manage status reports </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Generate and manage service orders and coordinate scheduling </li></ul></div> Reporting Support<div style='margin:0in;font-size:16px;font-family:"Calibri",sans-serif;color:black;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Maintain and update project tracking and status reports </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Provide updates on order status, issues, and timelines </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Track and resolve problem tickets and service issues </li></ul></div> Audit and Compliance<div style='margin:0in;font-size:16px;font-family:"Calibri",sans-serif;color:black;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Ensure accuracy of orders, pricing, and documentation </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Identify and resolve discrepancies related to products or services </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Maintain compliance with company processes and standards </li></ul></div> Systems / Process Improvements<div style='margin:0in;font-size:16px;font-family:"Calibri",sans-serif;color:black;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Identify opportunities to improve coordination workflows and efficiency </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Support consistent use of systems and tools for tracking and reporting </li></ul></div> Customer Service Execution<div style='margin:0in;font-size:16px;font-family:"Calibri",sans-serif;color:black;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Respond to customer inquiries via phone and email </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Communicate updates related to orders, deliveries, and project timelines </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Coordinate storage and delivery activities </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Support team operations including receptionist backup when needed</li></ul></div> What Success in This Role Looks Like:Success is demonstrated by accurate order processing, strong communication, and efficient coordination across all project activities. The Project Coordinator – Customer Service ensures projects remain organized, on schedule, and supported throughout execution. This role contributes to customer satisfaction through responsiveness and attention to detail. Long-term success is reflected in reliability, consistency, and reduced errors. KEY SELECTION & SUCCESS FACTORS WORK EXPERIENCE:<div style='margin:0in;font-size:16px;font-family:"Calibri",sans-serif;color:black;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style="margin:0in;font-size:16px;font-family: initial;color:black;">3-6 years of experience in a related field </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Office furniture experience preferred</li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Remote work may be considered for candidates with at least 6–9 months of experience in the commercial furniture industry.</li></ul></div> EDUCATION REQUIREMENTS:<div style='margin:0in;font-size:16px;font-family:"Calibri",sans-serif;color:black;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Associate degree or equivalent work experience preferred</li></ul></div> PREFERRED QUALIFICATIONS:<div style='margin:0in;font-size:16px;font-family:"Calibri",sans-serif;color:black;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Strong customer service and communication skills </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Strong organizational and time management abilities </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Ability to manage multiple priorities </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Knowledge of scheduling and inventory systems preferred</li></ul></div> WORK ENVIRONMENT: (overtime, travel, physical demands, conditions) The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <div style='margin:0in;font-size:16px;font-family:"Calibri",sans-serif;color:black;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Employee occasionally lifts 2-3 reams of paper and customer files, especially during archiving. </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Weight up to 12 pounds; Height floor to 36 inches; Frequency up to 2 times per week</li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Employee occasionally carries paper from the copy room to fill printer. Weight up to 12 pounds; Distance up to 300 feet; Frequency up to 2 times per week</li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Employee occasionally pushes or pulls an office chair. Force up to 7 pounds; Distance up to 50 feet; up to 1 time per week</li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Employee occasionally climbs main stairs or stairs to warehouse at main location to meet with customers in lobby display area, to access parts in warehouse, and interact with other operational departments. Height 1 flight; Frequency up to 3-5 times per day </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Employee occasionally walks on level surfaces to: interact with all operational departments, retrieve needed materials, to access lobby display, and attend meetings. Duration 45 minutes per day; Distance up to 1,500 feet per day</li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Employee occasionally stands on level surfaces during interaction with customers and other personal. Duration 30 minutes per day</li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Employee continuously sits using the computer, talking on the phone, processing project paper work, and attending. Duration up to 7 hours per day</li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Employee constantly reaches out during work at desk. Height forward reach waist to chest; Frequency up to 30 times per hour</li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Employee must rarely bend, squat, stoop, or kneel during filing tasks. </li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Employee is occasionally exposed to ambient temperatures in the warehouse.</li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Work overtime as needed.</li></ul> WHY YOUR FUTURE IS HERE COMPETITIVE CORPORATE PERKSMcCoy Rockford offers a collaborative, people-first culture with perks such as Summer Fridays, strong PTO from day one, mental health support, quarterly celebrations, competitive pay, and more! Ask our friendly and employee-focused HR department for more information. BENEFITS:<div style='margin:0in;font-size:16px;font-family:"Calibri",sans-serif;color:black;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Medical, dental, and vision insurance (for full-time employee status only)</li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">PTO and holidays</li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">Professional development opportunities</li><li style="margin:0in;font-size:16px;font-family: initial;color:black;">401K with Company match of up to 2%</li></ul></div></div></div><link href="https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css" rel="stylesheet" type="text/css"></div></div></div></div></div></div></div></div>

Apply Now

Remote Opportunity

Project Coordinator - Customer Service

Join McCoy-Rockford Inc as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Project Coordinator - Customer Service

McCoy-Rockford Inc

Full Time

2 weeks ago

ROLE DESCRIPTION & RESPONSIBILITIES GENERAL DESCRIPTION: The Project Coordinator – Customer Service is responsible for providing day-to-day support for customer accounts by managing orders, coordinating schedules, and ensuring accurate communication across all project stakeholders.

United States

Engineering

Mid

Customer Service

Order Processing

Project coordination

+5 more

Job Description

ROLE DESCRIPTION & RESPONSIBILITIES

GENERAL DESCRIPTION:

The Project Coordinator – Customer Service is responsible for providing day-to-day support for customer accounts by managing orders, coordinating schedules, and ensuring accurate communication across all project stakeholders. This role plays a critical part in maintaining organization, accuracy, and responsiveness throughout the project lifecycle. The position requires strong attention to detail, coordination skills, and the ability to manage multiple priorities. The Project Coordinator supports successful project execution and contributes to overall customer satisfaction.

DUTIES AND RESPONSIBILITIES:

Operational / Process Responsibilities

Prepare quotes and convert them into orders while ensuring accuracy and completeness
Process order changes and maintain updated project documentation
Monitor outstanding orders, track ship dates, and manage status reports
Generate and manage service orders and coordinate scheduling

Reporting Support

Maintain and update project tracking and status reports
Provide updates on order status, issues, and timelines
Track and resolve problem tickets and service issues

Audit and Compliance

Ensure accuracy of orders, pricing, and documentation
Identify and resolve discrepancies related to products or services
Maintain compliance with company processes and standards

Systems / Process Improvements

Identify opportunities to improve coordination workflows and efficiency
Support consistent use of systems and tools for tracking and reporting

Customer Service Execution

Respond to customer inquiries via phone and email
Communicate updates related to orders, deliveries, and project timelines
Coordinate storage and delivery activities
Support team operations including receptionist backup when needed

What Success in This Role Looks Like:

Success is demonstrated by accurate order processing, strong communication, and efficient coordination across all project activities. The Project Coordinator – Customer Service ensures projects remain organized, on schedule, and supported throughout execution. This role contributes to customer satisfaction through responsiveness and attention to detail. Long-term success is reflected in reliability, consistency, and reduced errors.

KEY SELECTION & SUCCESS FACTORS

WORK EXPERIENCE:

3-6 years of experience in a related field
Office furniture experience preferred
Remote work may be considered for candidates with at least 6–9 months of experience in the commercial furniture industry.

EDUCATION REQUIREMENTS:

Associate degree or equivalent work experience preferred

PREFERRED QUALIFICATIONS:

Strong customer service and communication skills
Strong organizational and time management abilities
Ability to manage multiple priorities
Knowledge of scheduling and inventory systems preferred

WORK ENVIRONMENT: (overtime, travel, physical demands, conditions)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee occasionally lifts 2-3 reams of paper and customer files, especially during archiving.
Weight up to 12 pounds; Height floor to 36 inches; Frequency up to 2 times per week
Employee occasionally carries paper from the copy room to fill printer. Weight up to 12 pounds; Distance up to 300 feet; Frequency up to 2 times per week
Employee occasionally pushes or pulls an office chair. Force up to 7 pounds; Distance up to 50 feet; up to 1 time per week
Employee occasionally climbs main stairs or stairs to warehouse at main location to meet with customers in lobby display area, to access parts in warehouse, and interact with other operational departments. Height 1 flight; Frequency up to 3-5 times per day
Employee occasionally walks on level surfaces to: interact with all operational departments, retrieve needed materials, to access lobby display, and attend meetings. Duration 45 minutes per day; Distance up to 1,500 feet per day
Employee occasionally stands on level surfaces during interaction with customers and other personal. Duration 30 minutes per day
Employee continuously sits using the computer, talking on the phone, processing project paper work, and attending. Duration up to 7 hours per day
Employee constantly reaches out during work at desk. Height forward reach waist to chest; Frequency up to 30 times per hour
Employee must rarely bend, squat, stoop, or kneel during filing tasks.
Employee is occasionally exposed to ambient temperatures in the warehouse.
Work overtime as needed.

WHY YOUR FUTURE IS HERE

COMPETITIVE CORPORATE PERKS

McCoy Rockford offers a collaborative, people-first culture with perks such as Summer Fridays, strong PTO from day one, mental health support, quarterly celebrations, competitive pay, and more! Ask our friendly and employee-focused HR department for more information.

BENEFITS:

Medical, dental, and vision insurance (for full-time employee status only)
PTO and holidays
Professional development opportunities
401K with Company match of up to 2%

Benefits

Dental Insurance
Vision Insurance
Paid Time Off
Professional Development
Mental Health Support

Skills

Customer Service

Order Processing

Project coordination

Communication

Time Management

Organizational Skills

Scheduling

Inventory systems

Ready to Apply?

Join McCoy-Rockford Inc today

Posted 2 weeks ago

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