Simulation Specialist - Overnights at Mursion Inc

United States

About Mursion<p>Mursion is a growing, fully remote, Series B SaaS company. Our product provides organization-wide access to structured practice, delivers scalable training that meets employees where they are without disrupting business operations, and provides data-driven insights that demonstrate clear ROI. </p><p>We're on a mission to transform how people learn and grow through immersive, high-impact simulation and coaching experiences that empower individuals and organizations to achieve transformative growth. At Mursion, we’re building a future where impactful learning is accessible and scalable.</p>About the Role<p>Simulation Specialists are professional actors who use digital avatars to deliver a wide range of simulation scenarios to provide individual learners opportunities to practice and master complex interpersonal skills. Simulation Specialists will have a high level of emotional intelligence, strong active listening skills, effective communication skills, the ability to portray a wide range of personality profiles, and the ability to provide a positive and impactful Learner experience. Simulation Specialists should also be comfortable using and adapting to a variety of evolving technologies. This role may portray avatars across various age ranges (from childhood to adult) and industries (from education to healthcare to corporate).</p><p>This is a part-time position requiring 20-30 hours per week, paid at $26/hr. We are looking to hire overnight Simulation Specialists, working within the hours of 12am - 8am Eastern.</p>What You'll Do<p>Session Delivery: </p><ul><li>Consistently deliver a variety of scenarios you are trained and certified on in an accurate, reliable, and professional manner in alignment with stated learning objectives.</li><li>Portray a variety of perspectives using Mursion’s proprietary technology.</li><li>Facilitate reflection debrief with diverse Learner populations in alignment with stated learning objectives.</li><li>Complete all operational session tasks including providing balanced and fair feedback to Learners and providing accurate and fair scores related to Learners’ performance. </li><li>Complete additional forms and attendance as required for each simulation delivery.</li><li>Use and adapt quickly to evolving technology.</li></ul><p>Learner Engagement</p><ul><li>Promote and provide excellent customer service as the session host including welcoming, explaining logistics, answering questions, providing information, and facilitating reflection in a courteous and professional manner across diverse Learner populations.</li><li>Consistently establish and enforce stated policies and expectations with Learners.</li><li>Adhere to the Code of Conduct. </li><li>Adhere to policies that protect Learner privacy.</li></ul><p>Task Management &amp; Policies</p><ul><li>Proactively and effectively organize and manage availability, session, and other work-related schedules. </li><li>Effectively prioritize session delivery, training, internal meetings, and other tasks assigned as needed in alignment with stated deadlines and expectations.</li><li>Remain compliant to availability policies and protocols based on the Delivery Team assigned.</li><li>Adhere to internal policies and communications expectations..</li><li>Adhere to all policies that protect Mursion’s Intellectual Property. </li><li>Target billing hours to consist of 80%+ service delivery on average.</li></ul> <p>Requirements/Qualifications</p><ul><li>At least 3 years experience as a professional actor, with improv experience strongly preferred.</li><li>Work experience outside of professional acting in customer-facing industries or roles, preferably in customer service or hospitality environments.</li><li>Ability to work Mon-Fri within the hours of the team designated as requested: 12am-8am ET for the overnight team.</li><li>Available to consistently deliver 20 - 30 hrs per week.</li><li>Able to complete a rigorous (paid) training plan autonomously and on time (65 to 85 hours total) within 4 to 6 weeks. Will begin delivering while continuing training.</li><li>Excellent with written and verbal communication skills; strong organizational skills.</li><li>Desired: native fluency in at least one language in addition to English</li><li>Ability to work from a private and quiet work location with strong and stable internet connection is a must:</li><ul><li>Wired connection required</li><li>20 Mbps Download (100+ recommended)</li><li>5 Mbps Upload (15+ recommended)</li></ul><li>Reside in one of the following US states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, or the District of Columbia.</li></ul><p></p><p>What You'll Display</p><ul><li>Be a team-focused contributor by collaborating effectively, supporting colleagues, and prioritizing shared goals.</li><li>Ability to remain calm under pressure by staying focused, composed, and solution-oriented during high-stress situations.</li><li>Ability to pivot and adapt quickly by embracing change and shifting priorities with flexibility and a positive attitude.</li><li>A commitment to providing equal practice opportunities to all learners by effectively representing all scenario content and withholding judgment of individual learners</li><li>A commitment to providing a psychologically safe space by fostering an environment of empathy and encouragement, even during conversations in which the scenario calls for difficult or challenging dialogue. </li><li>Prioritize authenticity &amp; consistency by providing a conversational simulation experience that adheres to the stated guidelines established for the scenario and learning objectives.</li><li>Demonstrate a growth mindset by receiving and implementing positive &amp; constructive feedback and taking the initiative to identify and seek out the information and resources you need to be successful.</li><li>Leverage a high level of emotional intelligence to approach learners with a customer service mindset as the host and navigate complex and emotional learners &amp; conversations throughout the work day.</li><li>Uphold inclusive professionalism of the highest professional standards in spoken and written communications while supporting and promoting an inclusive, open culture of acceptance and belonging.</li><li>Leverage attention to detail to complete required, often repetitive tasks at a high quality level and reliably manage, prioritize and organize schedules and tasks accordingly.</li></ul><p></p><p>What You'll Deliver</p><ul><li>Provide effective and equal practice opportunities to a diverse range of learners in alignment with stated learning objectives.</li><li>Provide clients an understanding of learner experiences through completion of feedback forms accurately and on time.</li><li>Create a welcoming and customer service-oriented host experience that humanizes the virtual reality experience and represents the best of Mursion.</li></ul>