Billing Analyst at Office Practicum

United States

$60k - $65k

Description The position is for an aspiring professional with an accounting background who wants to work within a fast growing software as a service company. Responsibilities include but are not limited to routine monthly invoicing and maintenance, managing and recording all incoming payments, performing contract renewals, triaging incoming customer requests by phone and email, full ownership of the collections process, accounts payable and cash disbursements. With experience, the role will grow to take on more month end close responsibilities. Essential Functions / Tasks / Duties / Responsibilities may Include: Full understanding and ownership of the invoicing process for 1,000+ customers, responsible for researching and solving invoicing and payment discrepancies, responding to customer calls/emails, and making adjustments to customer accounts as needed Responsible for the daily reconciliation and recording of incoming payments including maintenance directly tied to DSO which include tracking failed customer payments, expiring customer credit cards, and email bounces and rejections Accountable for all aspects of the collections processes including customer and inter-company communication, professionally negotiate payment arrangements to reduce risk of non-payment, and maintaining the collections portfolio to analyze and coordinate appropriate collections efforts Review contract changes (additions and downgrades) to ensure billing is completed timely and accurately Processes contract renewals and provides detail across departments as needed Assist in the month end close and work with the team on any ad-hoc analyses and requests. Requirements Competencies: Familiarity with Accounting Systems, and prior use of Salesforce.com Moderate Excel skills Demonstrated ability to complete assignments within tight time constraints Friendly and professional demeanor especially when interacting with customers Highly organized, excellent oral and written communications skills Self-starter and able to work in fast-paced environment Education / Professional Certifications or Licenses Required: Bachelor’s degree in accounting or finance preferred Experience Requirements: Minimum 2 years of related accounting experience. Experience in accounts receivable and customer billing. Experience with billing for a SaaS company strongly preferred. Supervisory responsibilities The Billing Analyst has no direct supervisory responsibilities, but does serve as a coach and mentor for those in the accounting department. Work Environment / Physical demands/ Travel Requirements This job operates in a professional remote office environment. This role routinely uses standard office equipment such as laptops and smart phones. Proximity to our Fort Washington, PA office is preferred, but not required. Equal Employment Opportunity Statement: Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. Americans with Disabilities Act Statement: Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.