Cloud Services Project Coordinator at Open Text Inc.

United States

$53.8k - $80.8k

<p style="font-family: Arial, Helvetica, sans-serif; font-size: 14.0px;"><span style="font-size: 14pt;"><strong>OPENTEXT - THE INFORMATION COMPANY</strong></span></p><p style="font-family: Arial, Helvetica, sans-serif; font-size: 14.0px;"><span style="font-size: 14pt;">OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.</span></p><p> </p><p style="font-family: Arial, Helvetica, sans-serif; font-size: 14.0px;"><span style="font-size: 14pt;"><strong>AI-First. Future-Driven. Human-Centered.</strong></span></p><p style="font-family: Arial, Helvetica, sans-serif; font-size: 14.0px;"><span style="font-size: 14pt;">At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.</span></p><p> </p><br><p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">YOUR IMPACT</span></strong><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">A Cloud Services Project Coordinator at OpenText is more than a project support role, it is an opportunity to be at the center of delivering innovative cloud, CAD, and PLM solutions that help customers accelerate engineering excellence and digital transformation. As a key contributor, you will connect clients, technical consultants, sales teams, and support resources to ensure successful service delivery, exceptional client experiences, and seamless adoption of critical engineering and product lifecycle management technologies. Your ability to coordinate projects, optimize resources, and build strong client relationships will directly contribute to client success and operational excellence.</span></p><p> </p><p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">WHAT THE ROLE OFFERS</span></strong><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Coordinate the successful delivery of cloud, CAD, and PLM professional services, ensuring projects are scheduled, staffed, and executed efficiently to meet client expectations.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Serve as a primary point of contact for client, maintaining strong relationships through proactive communication, scheduling, contract reconciliation, contact management, and responsive client support.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Partner with clients and technical consultants to facilitate project engagements, support service adoption, and drive successful outcomes throughout the customer lifecycle.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Contribute to pre-sales activities by participating in customer discussions, gathering requirements, conducting research, and assisting with solution recommendations that align with client needs.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Support Help Desk operations by evaluating, prioritizing, and coordinating customer requests while ensuring inquiries are tracked and resolved through completion.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Collaborate with cross-functional teams including Sales, Professional Services, and Technical Support to deliver an exceptional client experience and ensure operational effectiveness.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Identify opportunities for process improvement, support team development initiatives, and contribute to the optimization of service delivery practices and internal workflows.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Stay current with emerging technologies and industry trends while supporting technical leadership in improving resource utilization and overall service performance.</span></p><p> </p><p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">WHAT YOU NEED TO SUCCEED</span></strong><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Associate degree or equivalent combination of education and relevant professional experience.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•5+ years of experience supporting CAD, PLM, cloud, or engineering software solutions, preferably within an automotive or manufacturing environment.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Proven ability to coordinate professional services engagements, including project scheduling, resource planning, client communications, contract reconciliation, and service delivery support.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Experience serving as a primary client contact, providing exceptional customer service, managing stakeholder relationships, and ensuring successful project execution.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Ability to support pre-sales activities through client interviews, requirements gathering, research, and solution recommendation activities.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Experience coordinating technical support or help desk activities, including prioritizing requests, assigning work, tracking progress, and ensuring timely issue resolution.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Strong organizational, problem-solving, and multitasking skills with the ability to manage multiple projects and competing priorities in a fast-paced environment.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">•Excellent verbal and written communication skills, proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Project, and Visio), and a commitment to continuous improvement and ongoing technology learning.</span></p><p> </p><p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">ONE LAST THING:</span></strong><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">If you thrive on coordinating technology projects, building strong client relationships, and driving successful outcomes across multiple stakeholders, this is an exciting opportunity to make a meaningful impact while helping customers realize the full value of their cloud, engineering, and product lifecycle management solutions.</span></p> <br><p> </p><p style="font-family: Arial, Helvetica, sans-serif; font-size: 14.0px;"><span style="font-size: 14pt;">OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our <a href="https://www.opentext.com/assets/documents/en-US/pdf/opentext-equal-employment-opportunity-statement-of-policy-us-en.pdf">Equal Employment Opportunity Statement of Policy</a> which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.</span></p><p> </p><p style="font-family: Arial, Helvetica, sans-serif; font-size: 14.0px;"><span style="font-size: 14pt;">If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at <a href="mailto:hr@opentext.com">hr@opentext.com</a>. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.</span></p><p> </p><p style="font-family: Arial, Helvetica, sans-serif; font-size: 14.0px;"><span style="font-size: 14pt;"><strong>Compensation:</strong> At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our <a href="https://careers.opentext.com/us/en/why-join-us">Why Join Us</a> page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.</span></p><p style="font-family: Arial, Helvetica, sans-serif; font-size: 14.0px;"><span style="font-size: 14pt;"><strong>Salary Range:</strong> $53,800 - $80,800 USD per annum; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.</span></p><p style="font-family: Arial, Helvetica, sans-serif; font-size: 14.0px;"><span style="font-size: 14pt;"><strong>California Residents:</strong> <em>The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions.</em></span></p><p style="font-family: Arial, Helvetica, sans-serif; font-size: 14.0px;"><span style="font-size: 14pt;"><strong>AI Usage Disclosure:</strong> <em>As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.</em></span></p>