Is the Title Production Platform Administrator position at Opendoor fully remote?

Yes, this Title Production Platform Administrator position at Opendoor is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Title Production Platform Administrator role?

This is a full-time Title Production Platform Administrator position at Opendoor.

How do I apply for the Title Production Platform Administrator position at Opendoor?

You can apply for this Title Production Platform Administrator position by clicking the "Apply Now" button on this page, which will take you to Opendoor's application portal.

Title Production Platform Administrator at Opendoor

United States

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Remote Opportunity

Title Production Platform Administrator

Join Opendoor as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Title Production Platform Administrator

Opendoor

Full Time

2 months ago

KEY RESPONSIBILITIES System Administration and Configuration Administer, configure, and maintain workflows, action groups, templates, and document mappings in ResWare and other title production platforms, with complete understanding of platform architecture and interdependencies Assess unusual or…

United States

Engineering

Senior

SQL

SSRS

System configuration

+5 more

Job Description

KEY RESPONSIBILITIES

System Administration and Configuration

Administer, configure, and maintain workflows, action groups, templates, and document mappings in ResWare and other title production platforms, with complete understanding of platform architecture and interdependencies
Assess unusual or complex configuration requests, evaluate available options, and devise solutions independently - adapting existing approaches when standard precedent does not apply
Execute system testing, upgrade validation, and post-change review; identify edge cases and recommend improvements based on observed outcomes
Apply sophisticated analytical and troubleshooting techniques to diagnose and resolve platform issues; suggest variations in approach when standard methods fall short

User Access and Provisioning

Administer all user provisioning activities including profile creation, enablement, deactivation, role rights changes, and license coordination
Independently investigate and resolve complex access issues, applying judgment to identify root cause and select the right course of action

Ticket & Support Management

Manage assigned support tickets from intake through resolution, maintaining clear stakeholder communication and meeting defined SLAs
Apply evaluation and judgment to identify patterns across recurring issues and recommend configuration or process adjustments to reduce future volume
Escalate to vendor, engineering, or platform owner support when warranted; route issues with full context and relevant findings

Reporting & Data Delivery

Build, update, and maintain operational and business reports for title production workflows across ResWare and related reporting tools, including SSRS
Complete ad hoc and recurring data requests with a consistently high standard of accuracy and validation before delivery
Independently investigate and resolve reporting issues, applying judgment to identify root cause and select the appropriate corrective approach
Recommend improvements to reporting structure, logic, or delivery based on analysis of recurring patterns and stakeholder needs

Requirements & Stakeholder Collaboration

Gather and clarify requirements with business partners, using judgment to evaluate whether requests address the underlying business need
Advise stakeholders on platform capabilities and options, adapting communication style to both technical and non-technical audiences
Build working relationships with senior internal and external partners who may be unfamiliar with the subject matter; communicate findings and recommendations clearly, including on difficult or complex matters

Documentation & Process Standards

Maintain accurate, complete documentation for platform configuration, reporting logic, and repeatable operational processes
Identify opportunities to improve documentation and processes within assigned scope and implement those improvements
Follow and uphold OS National standards for quality, documentation, and communication across all assigned work

QUALIFICATIONS

Required

5+ years of hands-on experience administering ResWare or a comparable title and escrow platform
Complete, working knowledge of ResWare configuration including workflows, action groups, templates, document mappings, user access, and role rights
Demonstrated ability to independently assess complex, non-standard platform issues and devise solutions with limited precedent or guidance
Proven track record delivering accurate, high-quality reports from ResWare or related systems, including SSRS
Strong SQL skills and ability to work with structured data across reporting environments
Ability to evaluate multiple approaches, adapt existing solutions, and apply judgment to select the right course of action
Experience advising non-technical and operational stakeholders on platform capabilities and options
Sophisticated analytical thinking with a high bar for data quality, validation, and accuracy before delivery
Ability to manage multiple concurrent requests in a ticket-driven environment without losing accuracy or SLA compliance
Strong written and verbal communication skills with the ability to adapt style to different audiences
High attention to detail, strong follow-through, and a consistent ownership mindset

Preferred

Experience with Power BI or similar analytics and data visualization platforms
Familiarity with title and escrow workflows, industry terminology, and end-to-end operations
Experience supporting platform upgrades, testing, and change validation
Familiarity with Linear, structured ticket queues, and escalation processes

CORE COMPETENCIES

Domain Expertise & Problem Solving

Applies complete knowledge of ResWare and title production platform principles to handle a wide range of assignments - including unusual or complex situations that require sophisticated analysis
Independently devises solutions from limited information or precedent, adapting existing approaches creatively when standard methods do not fit
Recognizes when issues require escalation and routes them appropriately with full documentation of findings and recommendations

Execution & Quality

Delivers accurate, thoroughly validated work across configuration, access management, and reporting
Manages multiple concurrent requests without losing accuracy, following up proactively to keep work on track
Identifies patterns behind recurring issues and recommends adjustments to reduce rework and ticket volume

Service & Stakeholder Communication

Builds productive relationships with operations, technology, and business teams - including senior partners unfamiliar with the subject matter
Adapts communication style to different audiences: accessible and non-technical for operators, detailed and precise for technical partners
Advises others on difficult or complex matters with clarity and confidence; proactively communicates status and findings throughout each request

Quality & Continuous Improvement

Follows OS National standards for documentation, communication, and quality across all work
Suggests improvements to workflows, reporting logic, and processes based on hands-on experience and pattern recognition
Maintains accurate, complete documentation that supports continuity and reduces rework across the team

WORKING CONDITIONS

This is a full-time exempt position. The role operates in a fast-paced, deadline-driven environment. This is a remote position. Occasional travel for vendor meetings, training, or company events may be required.

Skills

SQL

SSRS

System configuration

user provisioning

Data Reporting

Workflow management

Troubleshooting

ResWare Administration

Ready to Apply?

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Posted 2 months ago

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