Strategic Account Manager, Sales at Optura
United States
<p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Optura is healthcare's AI orchestration platform. We help healthcare organizations transform disconnected AI pilots into a unified, enterprise-scale program that delivers measurable value. Our platform enables teams to design, execute, and monitor intelligent agents that drive automation, insights, and action, while providing the control and observability needed to scale safely. Built for real-world complexity, Optura supports multiple model providers, integrates seamlessly with existing infrastructure, and offers both SaaS and self-hosted options. Our mission: revolutionize how healthcare deploys and operationalizes AI in production.</span></p><p><br></p><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">We are seeking a Strategic Account Manager to run a true hybrid book: part hunter, part farmer. You will own the complete sales cycle for emerging and mid-tier healthcare accounts and fixed-price pilots — and as those pilots convert to platform adoption, you will own the expansion, renewal, and growth of everything you land. As one of our earliest go-to-market hires, you will work alongside our senior account executives on strategic accounts, help build our commercial playbook from the ground up, and have a clear path to a Senior Enterprise Account Executive seat. This is a role for someone who likes winning new logos and genuinely enjoys growing what they land — customers do not expand because we push harder; they expand because the value landed.</span></p><h2><span style="font-size: 16pt; font-family: Arial, sans-serif;">What you'll do:</span></h2><ul><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Own growth and retention across a book of live customers, from initial pilot through platform adoption, expansion, and renewal</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Build and work the expansion and upsell pipeline inside your accounts in partnership with the Strategic Account Director, so there's always a next business case in motion before anyone asks for one</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Own the operational relationship: day-to-day owners, AI center-of-excellence leads, and the people using the platform every day</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Partner with Forward Deployed Engineering and delivery to ground every expansion conversation in value customers have already realized, not value we hoped for</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Build and hold relationships with Director and Vice President level sponsors across healthcare payer and provider organizations</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Co-sell alongside Strategic Account Directors on shared accounts, carrying more of the relationship as it matures</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Keep pipeline, forecasting, and CRM discipline honest across the landed book, so leadership can see what's real without having to ask twice</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Help build the early commercial playbook for how Optura grows accounts, and feed what works back to the team</span></p></li></ul><h2><span style="font-size: 16pt; font-family: Arial, sans-serif;">What we're looking for:</span></h2><ul><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">2+ years in B2B software, AI, or tech sales, account management, or customer success with a commercial number</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Evidence of growing an existing account: expansion, upsell, or renewal you personally drove</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Credibility with operators, not only signers. The people using the product trusted you</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Comfortable saying what you don't know and going to find out</span></p></li></ul><h2><span style="font-size: 16pt; font-family: Arial, sans-serif;">What we would like to see:</span></h2><ul><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Experience selling to healthcare payers, providers, pharmacy benefit managers, healthtech platforms, or life sciences organizations</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Familiarity with enterprise AI platforms, large language model technologies, or healthcare data workflows</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Understanding of healthcare regulatory frameworks, including HIPAA, HITRUST, or CMS guidelines</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Strong outbound prospecting and storytelling capabilities</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Experience operating in an early-stage or high-growth startup environment</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Ability to translate technical concepts into clear business value</span></p></li></ul><h2><span style="font-size: 16pt; font-family: Arial, sans-serif;">Location:</span></h2><ul><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Nashville metro area or open to remote for the right candidate</span></p></li></ul><h2><span style="font-size: 16pt; font-family: Arial, sans-serif;">Benefits at Optura:</span></h2><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">We offer a competitive compensation and benefits package, including:</span></p><p><br></p><ul><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Health, dental, and vision insurance</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Generous paid time off</span></p></li><li><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Opportunities for professional growth and development</span></p></li></ul><h2><span style="font-size: 16pt; font-family: Arial, sans-serif;">Equal Employment Opportunity:</span></h2><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">At </span><a target="_blank" rel="noopener noreferrer nofollow" class="text-primary-600 underline underline-offset-2" href="http://Optura.AI"><span style="font-size: 11pt; font-family: Arial, sans-serif;">Optura.AI</span></a><span style="font-size: 11pt; font-family: Arial, sans-serif;">, we're not just building a product; we are intentionally building the team, culture, and equity we want to see in the tech world. That starts with recognizing that innovation thrives when diverse perspectives come together. Optura is an Equal Employment Opportunity Employer, period. We actively welcome and celebrate every candidate regardless of their race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. Discrimination has no place here, and we operate in full compliance with all applicable fair chance laws.</span></p><p><br></p><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">More than compliance, we are deeply committed to diversity and inclusion because it's a non-negotiable part of our foundation. We believe a truly diverse and inclusive workplace is the engine for long-term professional growth and competitive business success, directly fueling our mission to innovate. As part of the Optura team, your voice will be heard, your contributions will directly matter to our trajectory, and your unique background and experiences won't just be celebrated—they will be a vital part of our success. Let's build something exceptional, together.</span></p><h2><span style="font-size: 16pt; font-family: Arial, sans-serif;">AI Usage:</span></h2><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">The recruitment process at </span><a target="_blank" rel="noopener noreferrer nofollow" class="text-primary-600 underline underline-offset-2" href="http://Optura.ai"><span style="font-size: 11pt; font-family: Arial, sans-serif;">Optura.ai</span></a><span style="font-size: 11pt; font-family: Arial, sans-serif;"> may use AI-assisted tools to support administrative and operational tasks. AI is not used to make candidate screening or hiring decisions. All hiring decisions are made by qualified members of our team to ensure fairness, transparency, and human oversight throughout the recruitment process.</span></p><h2><span style="font-size: 16pt; font-family: Arial, sans-serif;">Background Check:</span></h2><p><span style="font-size: 11pt; font-family: Arial, sans-serif;">Candidates who receive and accept an offer of employment may be required to successfully complete a background check, where permitted by applicable law and based on the requirements of the role. The scope of any background screening will be communicated during the hiring process and conducted through an authorized screening provider.</span></p><h2><span style="font-size: 16pt; font-family: Arial, sans-serif;">Security and Fraud:</span></h2><p><a target="_blank" rel="noopener noreferrer nofollow" class="text-primary-600 underline underline-offset-2" href="http://Optura.ai"><span style="font-size: 11pt; font-family: Arial, sans-serif;">Optura.ai</span></a><span style="font-size: 11pt; font-family: Arial, sans-serif;"> takes the security of candidates seriously. All legitimate communications from our recruitment team will come from official </span><a target="_blank" rel="noopener noreferrer nofollow" class="text-primary-600 underline underline-offset-2" href="http://Optura.ai"><span style="font-size: 11pt; font-family: Arial, sans-serif;">Optura.ai</span></a><span style="font-size: 11pt; font-family: Arial, sans-serif;"> email addresses, and our open positions will only be posted on our official careers page and trusted job boards. We will never ask candidates to make payments or provide banking or other financial information during the recruitment process. If you receive an unsolicited job offer or suspicious communication claiming to be from </span><a target="_blank" rel="noopener noreferrer nofollow" class="text-primary-600 underline underline-offset-2" href="http://Optura.ai"><span style="font-size: 11pt; font-family: Arial, sans-serif;">Optura.ai</span></a><span style="font-size: 11pt; font-family: Arial, sans-serif;">, please exercise caution and verify its authenticity before responding.</span></p><h2><span style="font-size: 16pt; font-family: Arial, sans-serif;">A Note to Recruiters & Agencies:</span></h2><p><span style="font-size: 10.5pt; font-family: Roboto, sans-serif;">We value building direct relationships with our candidates and prefer to manage our hiring process internally. While we occasionally partner with select recruitment agencies for specialized roles, we do not accept unsolicited resumes from recruiters or agencies without a written agreement executed by the authorized signatory for Optura AI ("Agreement"). Any resumes submitted to Optura in the absence of an Agreement executed by Optura AI authorized signatory, will be considered the property of Optura AI, and Optura AI will not be obligated to pay any associated recruitment fees.</span></p>
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