Revenue Management Analyst at Orlando Health

United States

Position Summary At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond. ORLANDO HEALTH - BENEFITS & PERKS: Forbes Recognizes Orlando Health as a Best-In-State Employer Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Employee-centric Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare Position Summary: Performs data analysis, identifies trends and patterns in complex data sets and reports. The primary focus is to support management, executive leadership and departments with decision making tools. Responsibilities Essential Functions: • Based on the data analysis and trends take appropriate steps to resolve issues impacting charges, revenue or other areas within the revenue cycle. • Thought leadership – ability to engage team members and leadership support for process and application recommendations and plans. • Implement mitigation strategies to protect revenue when issues are noted or due to future changes where expected revenue changes are possible. • Consults with internal customers to develop analyses to improve workflow and processes. • Able to utilize data from multiple sources, create integrated views/reports to enhance decision making. • Design and build reports using data analytics tool as well as other applications such as MS Office, crystal reports, SQL etc. • Generate routine end-of-month reports as well as ad hoc reports; interpret data and make recommendations based on the data results. Distribute the reports to various team members. • Perform basic statistical analysis and ensures the date is consistent, timely and accurate. • Serve as Liaison between hospital and physician CBOs, front office/patient access and other areas. • Interact with various levels within the organization to discuss priorities, and assist team with planning reports. • Works closely with analytics vendor to develop the application and new modules, test new functionality, recommend enhancements, manage help desk issues, create reports, assist team members with their report requests and set up alerts and subscriptions. • Attend regular meetings to discuss financial and operational performance. • Recommend solutions to obtain overall and specific goals and target metrics. • Actively mentors others on the team as well as cross trains within the team to ensure back-up is available for essential functions. • Prepare and conduct report writing and analysis workshops/in-services to educate other team members. • Provides staff education for the analytics tool on a monthly and ad hoc basis. Settings include classroom, small group sessions, one-on-one training or meetings. • Educate team members on how to use the analytics application tools most effectively to meet their business requirements. • Identify, communicate and troubleshoot business analytics and/or reporting system issues to vendor or system administrator. • Excellent written and verbal communication skills. Facilitate and/or coordinate special projects. Duties to include: • Meet with vendors and internal customers. • Review current business practice and project plan with senior analyst or manager. • Identify project requirements with senior analyst or manager and assist the customer with meeting the project goals and timelines. • Actively participate in discussion at meetings or on conference calls. • Schedule meetings and conference calls. • Preparation of documents such as meeting agenda, meeting minutes, project plan, status reports, action items, draft policies and procedures, training material, final documents (“lessons learned” or post implementation report). • Ensure the staff has received necessary training if needed. • Assist with resolving problems and escalate issues as appropriate. • Presentations in a group setting or meeting for various levels within the organization. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions: • Completes all Orlando Health mandatory education • Pursues continuous professional growth and available opportunities for knowledge enhancement within and outside of the immediate area of responsibility • Participates in professional development activities to keep current with trends, legislation/regulations and best practices • Exhibits maturity, initiative, and critical thinking skills • Maintains strictest confidentiality • Prioritizes effectively and is well organized • Analytical, creative, innovative approach to solving problems • Adept at queries and report writing • Process Improvement tool Qualifications Education/Training: Bachelor’s degree required. Associate’s degree and two (2) years of directly related information/computer technology experience may substitute for the Bachelor’s degree (in addition to the requirements listed in the experience section). Four (4) years of directly related information/computer technology in revenue cycle experience may also substitute for the bachelor’s degree (in addition to the requirements listed in the experience section). Experience: Two (2) years revenue cycle healthcare experience required. Extensive experience with MS Office and advanced skill level with Excel is required. A master’s degree may offset 2 years of required experience. Demonstrated relationship-building skills in a healthcare environment