Workers' Comp Coordinator at Orlando Health

United States

Position Summary Orlando Health Jewett Orthopedic Institute West Region Job Title: Workers’ Compensation Coordinator Full Time: Monday-Friday, 8:00 AM - 4:30 PM. Department: Orthopedics Location: Remote -Must reside within 30 minutes of a Jewett location.. Job Summary: The Workers’ Compensation Coordinator primarily supports patients via the telephone in accordance with the practice’s Workers' Compensation programs and processes. Why is Orlando Health your best place to work? ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs. ✅ Financial & Retirement – Up to 5% employer match on retirement contributions. ✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities Essential Functions • Schedules appointments relating to Workers’ Compensation cases, providing accurate information to expedite patient preparation, arrival location, and time. • Uses a proactive approach with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary. • Applies understanding of medical terminology and maintains basic understanding of medical needs during the screening process for scheduling an appointment. • Collects necessary information for data entry, treatment, and billing purposes. • Demonstrates superb telephone etiquette, team player attitude, and professional communication skills. • Utilizes working knowledge of all registration, scheduling systems, and Web-based resources. • Facilitates communications between physicians’ teams, nurse case managers, adjusters, and other third-party management companies in support of comprehensive case management. • Works directly with adjusters, nurse case managers, and lawyers to expedite patient care in a timely manner. • Identifies customer service issues and resolves or initiates necessary follow-up. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Monitoring and use of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. Qualifications Education/Training High school graduate or equivalent. Licensure/Certification None Experience 1 year scheduling experience and 1 year working knowledge of Florida Workers’ Compensation process and regulations.