Implementation Specialist - Contract at Paubox
United States
<meta><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">About the role</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">The Paubox Implementation team is seeking a specialist to assist our team in onboarding new customers. As an implementation specialist at Paubox, you will </span><span style="color:rgb(29,28,29);white-space:pre-wrap;">work with our new customers via Zoom to change their email routing in Google Workspace or Microsoft 365, and assist them in updating their domain's DNS records. You’ll ensure their success with our product by testing their configuration, reviewing their Paubox dashboard, and answering any questions they have during their onboarding process.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><span style="color:rgb(29,28,29);white-space:pre-wrap;">This is a remote position, but candidates must be US-based.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">Your day-to-day</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Onboarding new customers for our SMB segment on our email suite products</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Assisting customers via email and Zoom with technical setup and questions</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Supporting customers through the implementation period </span></li><li style="color:rgb(0,0,0);margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Delivering an A+ customer experience all day, every day</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">What you'll need to succeed</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Bachelor’s degree or equivalent experience</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Previous onboarding, implementation, or support experience</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Natural ability to connect with customers and understand their priorities and issues</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Exceptional communication skills </span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Experience with email routing and DNS management</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Team player! We work together</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Customer-centric, collaborative, responsive, and positive</span></li><li style="color:rgb(0,0,0);margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Ability to work and thrive remotely</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">It would be great if you also have</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Experience working in a fast-paced startup environment</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Experience working in the healthcare or regulated industry</span></li><li style="color:rgb(0,0,0);margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Familiarity with Hubspot </span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><b><strong style="color:rgb(0,0,0);font-size:18pt;white-space:pre-wrap;">Compensation and Hours</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">$35 per hour</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">20-25 hours per week</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Available shifts include 6am-12pm pacific or 12pm-6pm pacific</span></li><li style="color:rgb(0,0,0);margin:0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">6-month contract, ending in December 2026</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><i><em style="color:rgb(0,0,0);white-space:pre-wrap;">Paubox is an equal opportunity employer. All qualified applicants will be considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. </em></i></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><i><em style="color:rgb(0,0,0);white-space:pre-wrap;">We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.</em></i></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p>
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