403 (b) Account Manager at Pentegra Services, Inc.

United States

$75k - $90k

<div><p><em id="isPasted">Base salaries are determined during our interview process, by assessing a candidate&rsquo;s experience, skills against internal peers and against the scope and responsibilities of the position.</em> <link href="https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_style.min.css" rel="stylesheet" type="text/css"><br></p><p id="isPasted"><strong>Reports to: &nbsp;&nbsp;</strong>&nbsp; Manager, 403(b) Plan Operations</p><p><strong>Job Summary:&nbsp;</strong>Account Manager maintains client relationship; performs compliance testing; performs contributions calculations; prepares Form 5500; and works with auditors. &nbsp;The position requires the ability to maintain high levels of confidentiality and the ability to work as part of a team, while independently managing accounts under supervision. &nbsp;Excellent communication skills and a full understanding of customer service is a must. &nbsp; Position is for experienced account managers.<strong>&nbsp;</strong></p><p><strong>Responsibilities:</strong></p><ul><li>Provides timely, superior customer services and issue resolution to clients and advisors</li><li>Maintains client relationships with high client retention rate</li><li>Interprets plan documents. &nbsp;Can identify and effectively communicate improvements to clients and partners.&nbsp;</li><li>Has solid knowledge of ERISA, IRS &amp; DOL regulations regarding qualified plans, including 403(b) plans.</li><li>Analyzes census to determine eligibility</li><li>Calculates employer contributions based on the plan&rsquo;s provisions and confirms with client amount of annual funding, as requested by client</li><li>Performs annual non-discrimination tests (ADP/ACP; 415; 402(g), 416, 410(b)) and ability to discuss testing results with client. &nbsp;Understands and performs advanced testing and correction techniques.</li><li>Prepares Government Forms: &nbsp;5500 and Related Schedules, 5558, 5330, 8955 and works with plan&rsquo;s auditor and ability to discuss Forms with the client. &nbsp;Can prepare forms for more complicated situations (short form to long form, first year filings, plan termination filings, 403(b) pre-2009 carve-outs, etc).&nbsp;</li><li>Works directly with plan&rsquo;s Form 5500 auditor. &nbsp;Has knowledge and ability to discuss corrections and solve plan problems. &nbsp;</li><li>Posts year-end client deliverables to SalesForce</li><li>Identifies and processes to ensure RMD distributions have been communicated to eligible participants.</li><li>Works with Administrators to ensure deadlines are met in a timely manner</li><li>Enters amendment requests to legal; updates Relius specs, platform specs, obtains signatures and follow-ups with clients. &nbsp;</li><li>Attends client and advisor calls/meetings. &nbsp;Can lead meetings and present in a professional manner. &nbsp;</li><li>Conducts annual year-end clean-up to include follow-up on forfeiture re-allocations, source transfers determined during the compliance review</li><li>Determines and calculates plans corrections that may be required to ensure plan compliance and works with client to ensure correction is properly executed. &nbsp;Understands self-correction, VCP, DFVCP, and other correction methods. &nbsp;</li><li>Participates in client document calls during the on-boarding process. &nbsp;May be required to assist client transition team with obtaining prior year and/or prior platform info. &nbsp;</li><li>Works with client and payroll team to ensure eligibility is determined correctly for each entry date</li><li>Reviews timeliness of employee deferral remittances. &nbsp; Notifies the employer of the late deposits and outlining the applicable correction. &nbsp;Confirms deposit are made and reports on the 5500.</li><li>Identifies missed deferral opportunities and works with the client to correct. &nbsp;</li><li>Work with clients to terminate their plan</li></ul><p><strong>Requirements</strong>:&nbsp;</p><ul type="disc"><li>College degree or 7+ years of retirement experience</li><li>Minimum of 3 years in account manager or similar role in retirement administration</li><li>QKA designation required or willingness to attain</li><li>Mastery of administrator functions and skills</li><li>Excellent verbal and written communication skills</li><li>Knowledge of Excel and other Microsoft applications/software</li><li>Excellent math skills</li><li>Strong analytical and problem solving skills</li><li>Ability and willingness to provide a high level of service to clients</li><li>Experience with Relius strongly desired</li><li>Experience with Salesforce strongly desired</li><li>Experience with FT Williams strongly desired</li></ul><p><br></p></div>