Is the Event Supply Specialist — EMEA position at Planned fully remote?

Yes, this Event Supply Specialist — EMEA position at Planned is a remote position. The role is available for candidates in Canada.

Is this a full-time or part-time Event Supply Specialist — EMEA role?

This is a full-time Event Supply Specialist — EMEA position at Planned.

How do I apply for the Event Supply Specialist — EMEA position at Planned?

You can apply for this Event Supply Specialist — EMEA position by clicking the "Apply Now" button on this page, which will take you to Planned's application portal.

Event Supply Specialist — EMEA at Planned

Canada

<h2><span style="background-color: transparent; color: rgb(0, 0, 0);">About the role</span></h2><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">As our AI Event Supply Specialist for EMEA, you'll be responsible for rapidly sourcing rates and availability from suppliers across Europe, the Middle East, and North America, ensuring the Planned marketplace stays accurate, responsive, and competitive in real time. You'll manage a high volume of supplier interactions across multiple countries, languages, and contracting norms, prioritizing speed and efficiency while maintaining strong relationships and reliable communication. You'll also be the anchor for our supply coverage during EMEA business hours, keeping sourcing moving before our North American team comes online.</span></div><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">This is also an AI-forward role. At Planned, AI is embedded in how we work, from sourcing and proposal intake to supplier communications and marketplace quality. You'll use AI tools every day as a co-pilot, while bringing the judgment, relationships, and process thinking that make the output reliable. You won't need to be technical on day one, but you'll need genuine curiosity about how to make AI work harder for our team.</span></div><div><br></div><h2><span style="background-color: transparent; color: rgb(0, 0, 0);">Your role</span></h2><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">Rapidly source and validate supplier rates and availability at scale across EMEA markets, managing a high volume of requests with quick turnaround times to keep marketplace data accurate, up-to-date, and responsive in real time.</span></div><div><br></div><div><strong style="background-color: transparent; color: rgb(0, 0, 0);">Marketplace operations</strong></div><div><br></div><ul><li class=""><span style="background-color: transparent;">Support the daily operations of the Planned marketplace in EMEA, monitoring sourcing health, flagging friction points, and helping resolve issues as they come up.</span></li><li class=""><span style="background-color: transparent;">Own supply responsiveness during EMEA business hours and hand off cleanly to the Montreal team, so sourcing progresses across time zones rather than stalling overnight.</span></li><li class=""><span style="background-color: transparent;">Review AI-generated actions, catching gaps, pricing outliers, or missing information the model didn't flag — including region-specific issues like VAT treatment, service charges, currency mismatches, and net vs. gross rates.</span></li><li class=""><span style="background-color: transparent;">Help maintain marketplace quality: accurate listings, up-to-date supplier information, and reliable response rates across a fragmented European supplier base.</span></li></ul><div><br></div><div><strong style="background-color: transparent; color: rgb(0, 0, 0);">Supplier relationships</strong></div><div><br></div><ul><li class=""><span style="background-color: transparent;">Manage relationships with EMEA suppliers — hotels, venues, DMCs, catering, AV, and activity partners — ensuring high-quality service, providing platform guidance, and being a consistent, responsive point of contact.</span></li><li class=""><span style="background-color: transparent;">Curate and triage inbound supplier requests, ensuring timely responses and escalating where needed.</span></li><li class=""><span style="background-color: transparent;">Support onboarding of new suppliers and track performance signals (response rate, pricing competitiveness, availability) to help identify top partners in each market.</span></li><li class=""><span style="background-color: transparent;">Navigate local commercial norms and expectations across markets, and flag where our standard terms need regional adaptation.</span></li></ul><div><br></div><div><strong style="background-color: transparent; color: rgb(0, 0, 0);">Sourcing and market expansion</strong></div><div><br></div><ul><li class=""><span style="background-color: transparent;">Assist in identifying and exploring new market opportunities: cities, regions, or supplier categories where our EMEA coverage is thin.</span></li><li class=""><span style="background-color: transparent;">Prioritize depth in our highest-demand hubs (London, Paris, Amsterdam, Berlin, Barcelona, Madrid, Milan, Dublin, Zurich, Dubai) while building enough coverage in emerging markets to say yes to client demand.</span></li><li class=""><span style="background-color: transparent;">Help source new suppliers and products, using AI research tools to move faster and cover more ground than manual prospecting allows.</span></li></ul><div><br></div><div><strong style="background-color: transparent; color: rgb(0, 0, 0);">Process and AI improvement</strong></div><div><br></div><ul><li class=""><span style="background-color: transparent;">Identify areas for improvement in our supply processes — repetitive tasks, manual handoffs, recurring quality issues — and bring them to the team.</span></li><li class=""><span style="background-color: transparent;">Partner with the Supply Manager and our AI Specialists to test, refine, and document AI-assisted workflows (sourcing agents, proposal intake, smart inbox, supplier performance tracking).</span></li><li class=""><span style="background-color: transparent;">Feed EMEA-specific edge cases back into our tooling and prompts, so the automation gets better at handling multi-country, multi-currency sourcing.</span></li><li class=""><span style="background-color: transparent;">Keep playbooks and SOPs current as processes evolve; documentation is part of the role, not a side task.</span></li></ul><h2><br></h2><h2><span style="background-color: transparent; color: rgb(0, 0, 0);">How we'll measure your success</span></h2><div><span style="background-color: transparent; color: rgb(0, 0, 0);">You'll be held to the same KPIs as the Supply track in our operating model:</span></div><div><br></div><ul><li class=""><strong style="background-color: transparent;">Supplier SLA compliance</strong><span style="background-color: transparent;"> — responses within agreed timelines, including during EMEA hours.</span></li><li class=""><strong style="background-color: transparent;">Pull deal rate</strong><span style="background-color: transparent;"> — maximizing commission capture on sourced events.</span></li><li class=""><strong style="background-color: transparent;">Commission capture</strong><span style="background-color: transparent;"> — meeting quarterly targets.</span></li><li class=""><strong style="background-color: transparent;">Marketplace quality</strong><span style="background-color: transparent;"> — accurate, up-to-date listings and reliable supplier performance across EMEA markets.</span></li></ul><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">AI helps you hit these at scale. Your judgment makes the numbers trustworthy.</span></div><div><br></div><h2><span style="background-color: transparent; color: rgb(0, 0, 0);">About you</span></h2><ul><li class=""><span style="background-color: transparent;">Team-oriented and adaptable, willing to step in where needed to support teammates and share workload — including across time zones.</span></li><li class=""><span style="background-color: transparent;">Ability to manage a high volume of tasks and projects simultaneously with impeccable organization.</span></li><li class=""><span style="background-color: transparent;">Comfortable working with a distributed team and a manager in a different time zone; you communicate proactively in writing and don't wait to be asked for a status.</span></li><li class=""><span style="background-color: transparent;">Iteration mindset — willing to try new things to get the job done.</span></li><li class=""><span style="background-color: transparent;">Strong work ethic and dedication — a real passion for improvement.</span></li><li class=""><span style="background-color: transparent;">Excellent communication skills, written and verbal.</span></li><li class=""><span style="background-color: transparent;">Curiosity about AI tools and how they fit into daily work — you don't need to be an expert, but you should be excited to experiment, iterate, and share what you learn.</span></li><li class=""><span style="background-color: transparent;">Comfortable questioning AI output — you treat it as a first draft, not a final answer, and you know the difference.</span></li><li class=""><span style="background-color: transparent;">Bias toward process: when something breaks or feels manual, your instinct is to document, improve, or automate it.</span></li></ul><div><br></div><div><strong style="background-color: transparent; color: rgb(0, 0, 0);">Requirements</strong></div><div><br></div><ul><li class=""><span style="background-color: transparent;">Fluent professional English, plus at least one additional European language (French, Spanish, German, or Italian) to maintain and grow our supplier network.</span></li></ul><div><br></div><div><strong style="background-color: transparent; color: rgb(0, 0, 0);">Nice to have</strong></div><div><br></div><ul><li class=""><span style="background-color: transparent;">Prior experience in hospitality, events, travel, or marketplace operations in EMEA.</span></li><li class=""><span style="background-color: transparent;">Experience sourcing across multiple countries or currencies.</span></li><li class=""><span style="background-color: transparent;">Exposure to AI assistants (ChatGPT, Claude, Copilot) in a work context — personal projects count.</span></li></ul><div><br></div><h2><span style="background-color: transparent; color: rgb(0, 0, 0);">Why Planned</span></h2><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">You'll join a Customer Success team that is actively redesigning how event management operates at scale, pairing deep program expertise with AI-augmented delivery. The Supply function is central to that thesis: reliable marketplace performance is what makes every event we deliver possible. As one of our first supply hires in the region, you'll have unusual visibility, real ownership over how EMEA supply operates, and room to grow within the Supply track as the region scales.</span></div><div><br></div><div><br></div>

Apply Now

Remote Opportunity

Event Supply Specialist — EMEA

Join Planned as a mid professional working remotely from Canada. Explore the role, benefits, and apply in one place.

Event Supply Specialist — EMEA

Planned

Full Time

2 weeks ago

About the role As our AI Event Supply Specialist for EMEA, you'll be responsible for rapidly sourcing rates and availability from suppliers across Europe, the Middle East, and North America, ensuring the Planned marketplace stays accurate, responsive, and competitive in real time.

Canada

Engineering

Mid

Marketplace Operations

AI tools

Relationship Management

+5 more

Job Description

About the role

As our AI Event Supply Specialist for EMEA, you'll be responsible for rapidly sourcing rates and availability from suppliers across Europe, the Middle East, and North America, ensuring the Planned marketplace stays accurate, responsive, and competitive in real time. You'll manage a high volume of supplier interactions across multiple countries, languages, and contracting norms, prioritizing speed and efficiency while maintaining strong relationships and reliable communication. You'll also be the anchor for our supply coverage during EMEA business hours, keeping sourcing moving before our North American team comes online.

This is also an AI-forward role. At Planned, AI is embedded in how we work, from sourcing and proposal intake to supplier communications and marketplace quality. You'll use AI tools every day as a co-pilot, while bringing the judgment, relationships, and process thinking that make the output reliable. You won't need to be technical on day one, but you'll need genuine curiosity about how to make AI work harder for our team.

Your role

Rapidly source and validate supplier rates and availability at scale across EMEA markets, managing a high volume of requests with quick turnaround times to keep marketplace data accurate, up-to-date, and responsive in real time.

Marketplace operations

Support the daily operations of the Planned marketplace in EMEA, monitoring sourcing health, flagging friction points, and helping resolve issues as they come up.
Own supply responsiveness during EMEA business hours and hand off cleanly to the Montreal team, so sourcing progresses across time zones rather than stalling overnight.
Review AI-generated actions, catching gaps, pricing outliers, or missing information the model didn't flag — including region-specific issues like VAT treatment, service charges, currency mismatches, and net vs. gross rates.
Help maintain marketplace quality: accurate listings, up-to-date supplier information, and reliable response rates across a fragmented European supplier base.

Supplier relationships

Manage relationships with EMEA suppliers — hotels, venues, DMCs, catering, AV, and activity partners — ensuring high-quality service, providing platform guidance, and being a consistent, responsive point of contact.
Curate and triage inbound supplier requests, ensuring timely responses and escalating where needed.
Support onboarding of new suppliers and track performance signals (response rate, pricing competitiveness, availability) to help identify top partners in each market.
Navigate local commercial norms and expectations across markets, and flag where our standard terms need regional adaptation.

Sourcing and market expansion

Assist in identifying and exploring new market opportunities: cities, regions, or supplier categories where our EMEA coverage is thin.
Prioritize depth in our highest-demand hubs (London, Paris, Amsterdam, Berlin, Barcelona, Madrid, Milan, Dublin, Zurich, Dubai) while building enough coverage in emerging markets to say yes to client demand.
Help source new suppliers and products, using AI research tools to move faster and cover more ground than manual prospecting allows.

Process and AI improvement

Identify areas for improvement in our supply processes — repetitive tasks, manual handoffs, recurring quality issues — and bring them to the team.
Partner with the Supply Manager and our AI Specialists to test, refine, and document AI-assisted workflows (sourcing agents, proposal intake, smart inbox, supplier performance tracking).
Feed EMEA-specific edge cases back into our tooling and prompts, so the automation gets better at handling multi-country, multi-currency sourcing.
Keep playbooks and SOPs current as processes evolve; documentation is part of the role, not a side task.

How we'll measure your success

You'll be held to the same KPIs as the Supply track in our operating model:

Supplier SLA compliance — responses within agreed timelines, including during EMEA hours.
Pull deal rate — maximizing commission capture on sourced events.
Commission capture — meeting quarterly targets.
Marketplace quality — accurate, up-to-date listings and reliable supplier performance across EMEA markets.

AI helps you hit these at scale. Your judgment makes the numbers trustworthy.

About you

Team-oriented and adaptable, willing to step in where needed to support teammates and share workload — including across time zones.
Ability to manage a high volume of tasks and projects simultaneously with impeccable organization.
Comfortable working with a distributed team and a manager in a different time zone; you communicate proactively in writing and don't wait to be asked for a status.
Iteration mindset — willing to try new things to get the job done.
Strong work ethic and dedication — a real passion for improvement.
Excellent communication skills, written and verbal.
Curiosity about AI tools and how they fit into daily work — you don't need to be an expert, but you should be excited to experiment, iterate, and share what you learn.
Comfortable questioning AI output — you treat it as a first draft, not a final answer, and you know the difference.
Bias toward process: when something breaks or feels manual, your instinct is to document, improve, or automate it.

Requirements

Fluent professional English, plus at least one additional European language (French, Spanish, German, or Italian) to maintain and grow our supplier network.

Nice to have

Prior experience in hospitality, events, travel, or marketplace operations in EMEA.
Experience sourcing across multiple countries or currencies.
Exposure to AI assistants (ChatGPT, Claude, Copilot) in a work context — personal projects count.

Why Planned

You'll join a Customer Success team that is actively redesigning how event management operates at scale, pairing deep program expertise with AI-augmented delivery. The Supply function is central to that thesis: reliable marketplace performance is what makes every event we deliver possible. As one of our first supply hires in the region, you'll have unusual visibility, real ownership over how EMEA supply operates, and room to grow within the Supply track as the region scales.

Skills

Marketplace Operations

AI tools

Relationship Management

Data Validation

Process Improvement

Communication

Organization

Supplier Sourcing

Ready to Apply?

Join Planned today

Posted 2 weeks ago

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