Tier 3 Scheduler - Multiple Shifts at Precision Imaging Centers
United States
$0.017k - $0.019k
<p>Description</p><p><strong>Tier 3 Scheduler</strong></p><p><br/></p><p><strong>Schedule:</strong> Monday–Friday, 8 AM to 4:30 PM or 10 AM to 6:30 PM</p><p><br/></p><p><strong>Reports To:</strong> Call Center Manager</p><p><br/><strong>About Precision Imaging Centers</strong> </p><p><br/></p><p>Precision Imaging Centers is a fast-growing, patient-focused diagnostic imaging organization providing advanced MRI, CT, Mammography, Ultrasound, and X-ray services throughout Northeast Florida. Our mission is simple: to deliver superior care and exceptional clarity. We pride ourselves on compassionate service, state-of-the-art technology, and a team culture built on excellence, collaboration, and continuous growth.</p><p><br/>We are currently seeking a skilled Tier 3 Agent to join our Scheduling/Call Center team. This is a key role supporting high-volume patient interactions and ensuring a seamless, accurate scheduling experience. This is a remote, work from home position.</p><p><br/></p><h3><strong>Job Summary</strong></h3><h3><br/></h3><p>A Tier 3 Agent is responsible for handling inbound and outbound calls for general scheduling, auto/legal scheduling, breast scheduling, and text line messaging. The Tier 3 Agent must demonstrate strong knowledge of breast scheduling protocols across all locations, communicate with patients professionally in a clinical setting, follow Director of Breast Imaging protocols, and review provider orders for accuracy and compliance. Contacting providers to clarify protocols may be required, with guidance available from a technologist, lead, or supervisor.</p><p><br/></p><h3><strong>Key Responsibilities</strong></h3><ul><li>Handle inbound/outbound calls for general, auto/legal, and breast scheduling; answer calls within 20 seconds to ensure efficient patient support. </li><li>Maintain required productivity standards: <strong>minimum 25 exams scheduled per day</strong> and <strong>80 calls made/received daily</strong>. </li><li>Collect and verify health insurance and financial information according to established protocols. </li><li>Review patient orders, demographics, and insurance details for accuracy. </li><li>Identify complex situations and escalate to senior schedulers or supervisors as appropriate. </li><li>Provide call triage support, including messages for other departments. </li><li>Respond to text line messages within 3 minutes. </li><li>Manage worklists assigned by the Breast Scheduling Lead or Call Center Manager. </li><li>Respond to scheduling-related emails and correspondence. </li><li>Use Ikonopedia to manage follow-up recommendations. </li><li>Clearly explain preparation instructions to patients. </li><li>Discuss costs with patients and accurately answer billing questions. </li><li>Contact referring providers to obtain missing or unclear order information. </li><li>Schedule auto/legal patients for transportation using Uber Business. </li><li>Maintain high accuracy while multitasking in a fast-paced environment. </li><li>Receive and process incoming faxes promptly and correctly. </li></ul><h3><strong>Qualifications</strong></h3><ul><li>High school diploma or equivalent required </li><li>Previous experience in healthcare appointment scheduling preferred, especially in breast imaging </li><li>Customer service experience required </li><li>Experience with insurance authorization and healthcare contracts preferred </li><li>Knowledge of medical terminology, diagnostic procedures, and billing/authorization helpful </li><li>Strong verbal communication, problem-solving, and organizational skills </li><li>Ability to follow detailed instructions with accuracy </li><li>Ability to meet tight deadlines while delivering excellent customer service </li><li>Ability to multitask efficiently with speed and accuracy </li><li>Internal candidates must meet all current job expectations (KPI, metrics, quality) </li></ul><h3><strong>Physical & Lifting Requirements</strong></h3><ul><li>Extended periods of sitting and phone/computer work </li><li>Occasional minimal repetitive motions: bending, stooping, twisting, walking, standing, reaching overhead </li><li>Light pushing or pulling as needed </li></ul><h3><strong>Benefits (Full-Time Employees)</strong></h3><p>Precision Imaging Centers offers a comprehensive benefits package, including:</p><ul><li>Medical, Dental, and Vision insurance </li><li>Company-paid Life Insurance </li><li>Short- and Long-Term Disability options </li><li>401(k) with company match </li><li>Paid Time Off and Paid Holidays </li><li>Employee Assistance Program </li><li>Employee Imaging Discounts </li><li>Opportunities for career development and internal growth </li></ul><p>Requirements</p><p> </p><ul><li>High school diploma or equivalent required </li><li>Previous experience in healthcare appointment scheduling preferred, especially in breast imaging </li><li>Customer service experience required </li><li>Experience with insurance authorization and healthcare contracts preferred </li><li>Knowledge of medical terminology, diagnostic procedures, and billing/authorization helpful </li><li>Strong verbal communication, problem-solving, and organizational skills </li><li>Ability to follow detailed instructions with accuracy </li><li>Ability to meet tight deadlines while delivering excellent customer service </li><li>Ability to multitask efficiently with speed and accuracy </li><li>Internal candidates must meet all current job expectations (KPI, metrics, quality) </li></ul>
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