Call Center -Appointment Scheduler Specialist ( Day or Night ) at Qureos Inc

United States

$0.028k - $0.042k

<p><strong>Remote Call Centre Appointment Scheduler</strong><br><br><strong>Company: Heartland Dental</strong><br><br><strong>Location: Remote (United States Based)</strong><br><br><strong>Employment Type: Full-Time</strong><br><br><strong>Salary: $28 - $42 USD per hour</strong><br><br><br><strong>About Heartland Dental</strong><br><br>Heartland Dental is a leading Dental Support Organisation (DSO) dedicated to providing world-class, non-clinical administrative support to dentists, hygienists, and their teams. What started with a single dental practice has grown into a network supporting over 2,800 doctors in more than 1,700 locations across the United States. Our unique, doctor-led culture and business model empower dental professionals to focus on delivering the highest quality patient care while we manage the day-to-day administrative workflow. Our mission is to support dental teams as they serve their communities, enabling them to build exceptional careers and deliver outstanding value.<br><br><br><strong>Job Overview</strong><br><br>We are seeking a motivated and detail-oriented <strong>Remote Call Centre Appointment Scheduler</strong> to join our dedicated team. In this vital role, you will be a crucial first point of contact for patients, responsible for efficiently managing appointments across numerous supported dental practices. The ideal candidate is an exceptional communicator with a passion for delivering excellent customer service and the ability to thrive in a fast-paced, remote environment. This position offers flexibility with both <strong>day and night shifts</strong> available.<br><br><br><strong>Key Responsibilities</strong><br><br>• Professionally handle high volumes of inbound and outbound calls to schedule, confirm, and reschedule patient appointments.<br><br>• Accurately manage and coordinate appointment diaries for multiple dental practices, ensuring optimal scheduling and efficiency.<br><br>• Provide patients with essential information regarding dental services, practice locations, and appointment preparation.<br><br>• Meticulously update and maintain patient records within our database with a high degree of accuracy.<br><br>• Deliver an outstanding level of customer service, resolving patient enquiries with empathy and professionalism.<br><br>• Collaborate effectively with internal teams and dental practice staff to ensure a seamless patient experience.<br><br>• Consistently meet and exceed individual and team performance targets.<br><br><br><strong>Qualifications and Skills</strong><br><br>• Proven experience in a customer service, call centre, or appointment scheduling role is essential.<br><br>• Exceptional verbal and written communication skills with a professional and courteous telephone manner.<br><br>• Strong organisational and multitasking abilities, with a keen eye for detail.<br><br>• Proficiency in using computers and familiarity with CRM systems or scheduling software.<br><br>• A self-motivated individual with the discipline to work effectively in a remote setting.<br><br>• The flexibility to work various shift patterns to meet business needs, including days and/or nights.<br><br>• Previous experience in the dental or healthcare industry is highly desirable but not required.</p><p>&nbsp;</p><p><strong>BENEFITS</strong></p><ul><li>401(k)</li><li>401(k) Matching</li><li>AD&amp;D Insurance</li><li>Health Insurance</li><li>Health Savings Account</li><li>Dental Insurance</li><li>Disability Insurance</li><li>Vision Benefits &amp; Discounted Services</li><li>Employee Assistance Program</li><li>Employee Discount</li><li>Life Insurance</li><li>Opportunities for Advancement</li><li>Paid Time Off</li><li>Paid Training</li><li>Professional Development Assistance</li><li>Referral Program</li></ul>