Key Account Manager at QXO
United States
<h2>Overview</h2> <p>QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com. </p> <h2>What you will do:</h2> <ul> <li>Provide unique and elevated customer experience in support of Beacon’s sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering </li> <li>Manage the end-to-end order management process by tracking orders checking stock availability suggesting complementary products and collecting customer feedback</li> <li>Operate as the primary point of contact for key customers during issue resolution through calls and emails </li> <li>Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers</li> <li>Engage in independent discussions with manufacturers to track and learn about products to educate customers</li> <li>Make strategic recommendations to customers to drive private label products and digital (Beacon PRO+) penetration</li> <li>Resolve day-to-day issues quickly, efficiently, and safely</li> </ul> <h2>What you will bring:</h2> <ul> <li>Minimum 4+ years of relevant Sales or Customer Service experience</li> <li>Industry knowledge in residential roofing or commercial roofing materials is a plus</li> <li>Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables</li> <li>Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills</li> <li>Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint)</li> <li>Professional written and verbal communication skills to communicate effectively across all levels</li> <li>Moderate travel up to 25% as needed for business purposes</li> <li>Work assignments may be completed remotely and/or in available company offices</li> </ul> <h2>What you will earn:</h2> <ul> <li>401(k) with employer match </li> <li>Medical, dental, and vision insurance </li> <li>PTO, company holidays, and parental leave </li> <li>Paid training and certifications </li> <li>Legal assistance and identity protection </li> <li>Pet insurance </li> <li>Employee assistance program (EAP) </li> </ul> <p> </p> <p><strong><em>QXO is an Equal Opportunity Employer.</em></strong><em> We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.</em> </p>
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