Customer Support Specialist at Remote Talent Cloud

United States

<p>As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:</p><ul><li>Responding to customer inquiries via phone, email, and/or chat</li><li>Providing fast, friendly, and professional assistance</li><li>Troubleshooting product and service issues to find optimal solutions</li><li>Maintaining detailed and accurate records of customer interactions</li><li>Staying up to date on client products, services, and policies to provide accurate information</li><li>Collaborating with teammates and sharing feedback to continuously improve the customer experience</li></ul> <p>We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:</p><ul><li>This is a fully remote position, but you must be located within the United States</li><li>Fluent in speaking, writing, and reading the English language</li><li>A reliable Internet connection and computer</li><li>A positive, professional attitude and a passion for helping others</li><li>The ability to work independently in a distraction-free home office</li><li>Previous customer support experience is a plus, but not required</li></ul> <ul><li>Fully remote: work from anywhere within the United States</li><li>Full-time and part-time available</li><li>Competitive hourly pay from $20/hr</li></ul>