Bilingual Customer Operations Support Representative at Resolv.Global
Mexico
<p><strong>We are seeking detail-oriented and tech-savvy Bilingual Customer Operations Support Representatives to join a growing support team serving business clients, providers, and internal stakeholders.</strong></p><p>This role focuses on operational support, ticket management, order tracking, troubleshooting, and cross-functional coordination. Successful candidates enjoy solving problems, working across multiple systems, and helping teams operate efficiently behind the scenes.</p><p>If you are highly organized, comfortable with technology, and thrive in a fast-paced support environment, we'd love to hear from you.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Manage and respond to support tickets in a timely and professional manner</li><li>Assist with order tracking and operational inquiries</li><li>Support provider and partner-related requests</li><li>Troubleshoot platform and system-related issues</li><li>Coordinate with internal teams to resolve escalated concerns</li><li>Maintain accurate records and documentation</li><li>Communicate effectively through ticketing systems and internal collaboration tools</li><li>Identify recurring issues and recommend improvements</li><li>Deliver exceptional support while meeting quality and productivity expectations</li></ul><p><br></p><p><strong>Compensation & Contract</strong></p><ul><li>USD $5.50 per hour</li><li>Paid weekly</li><li>Independent Contractor</li></ul><p><br></p><p><strong>Equipment</strong></p><p>We will provide a laptop; however, to be considered for this role, <strong>you must have an additional screen, a headset, and a stable, wired internet connection.</strong></p><p><br></p><p><strong>Training & Schedule</strong></p><ul><li>Monday-Friday, 8:00 AM-5:00 PM Central Time.</li><li>Future schedules may evolve based on business needs, including weekend coverage and expanded operating hours.</li></ul><p><strong></strong></p><p><strong>Application Process</strong></p><p>To ensure fairness and consistency, all applicants must complete every stage of the hiring process.</p><p>Applicants selected to move forward will complete:</p><ol><li>Application Form</li><li>Prescreen Questionnaire</li><li>Video Interview</li><li>Live interview</li><li>Final Interview</li></ol><p><br></p><p><strong>Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.</strong></p> <br><h3>Requirements</h3> <p><strong>What We're Looking For</strong></p><ul><li>Fluent English and Spanish communication skills</li><li>Minimum 1 year of customer support, operations support, technical support, or related experience</li><li>Strong written communication skills</li><li>Excellent attention to detail</li><li>Strong troubleshooting and problem-solving abilities</li><li>Comfortable learning new platforms and systems</li><li>Ability to multitask and manage competing priorities</li><li>Reliable and dependable work ethic</li></ul><p><br></p><p><strong>Nice to Have</strong></p><ul><li>Experience supporting B2B clients</li><li>Experience with ticketing systems</li><li>Experience using Slack or similar collaboration tools</li><li>Experience supporting SaaS, technology, healthcare, or e-commerce environments</li></ul>
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