Bilingual Customer Support Representative at Resolv.Global

Mexico

<p><strong>We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.</strong></p><p>In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.</p><p>This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Respond to customer inquiries via phone, email, and support channels</li><li>Assist customers with order status questions</li><li>Support subscription and account management requests</li><li>Help customers navigate services and available resources</li><li>Escalate inquiries when appropriate</li><li>Maintain accurate customer records and documentation</li><li>Deliver empathetic and professional customer service</li><li>Meet quality, productivity, and customer satisfaction goals</li><li>Follow all customer privacy and compliance requirements</li></ul><p><br></p><p><strong>Compensation &amp; Contract</strong></p><ul><li>USD $5.50 per hour</li><li>Paid weekly</li><li>Independent Contractor</li></ul><p><br></p><p><strong>Training &amp; Schedule</strong></p><ul><li>Monday-Friday, 8:00 AM-5:00 PM Central Time.</li><li>Ongoing schedules will be communicated during the hiring process.</li></ul><p><br></p><p><strong>Equipment</strong></p><p>We will provide a laptop; however, to be considered for this role, <strong>you must have an additional screen, a headset, and a stable, wired internet connection.</strong></p><p><strong></strong></p><p><strong>Application Process</strong></p><p>To ensure fairness and consistency, all applicants must complete every stage of the hiring process.</p><p>Applicants selected to move forward will complete:</p><ol><li>Application Form</li><li>Prescreen Questionnaire</li><li>Video Interview</li><li>Live interview</li><li>Final Interview</li></ol><p><br></p><p><strong>Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.</strong></p> <br><h3>Requirements</h3> <p><strong>What We're Looking For</strong></p><ul><li>Fluent English and Spanish communication skills</li><li>Minimum 1 year of customer service or call center experience</li><li>Strong phone communication skills</li><li>Professional written communication skills</li><li>Empathy and patience when assisting customers</li><li>Strong attention to detail</li><li>Ability to work independently in a remote environment</li><li>Comfortable discussing sensitive wellness-related topics professionally and respectfully</li></ul><p><br></p><p><strong>Nice to Have</strong></p><ul><li>Telehealth support experience</li><li>Healthcare support experience</li><li>Pharmacy support experience</li><li>E-commerce customer service experience</li><li>Experience with Dialpad, Zendesk, Freshdesk, or similar platforms</li></ul>