Bilingual Customer Support Specialist (English/French-Canadian) at Resolv.Global

South Africa

<p>We are seeking a <strong>Bilingual Customer Support Specialist fluent in both English and French-Canadian</strong> to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.</p><p>This is a fully remote opportunity for candidates located in South Africa with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Québécois expressions and conversational dialect.</p><p>The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle inbound customer support inquiries via phone, email, and live chat</li><li>Assist customers with warranty claims and general product or service inquiries</li><li>Provide clear, professional, and empathetic customer support in both English and French</li><li>Accurately document customer interactions and case updates</li><li>Troubleshoot customer concerns and escalate issues when necessary</li><li>Maintain strong service quality and response standards</li><li>Collaborate with internal teams to ensure smooth customer experiences</li></ul><p><br></p><p><strong>Compensation</strong></p><ul><li>$6.50 USD p/hour</li><li>Paid weekly in arrears</li><li>Independent Contract</li></ul><p><br></p><p><strong>Technical Requirements (Essential)</strong></p><p><strong>To be considered, candidates must have their own laptop/computer and meet all technical requirements below:</strong></p><ul><li>Windows 11 PC (Mac not supported)</li><li>16 GB RAM minimum</li><li>Dual monitors</li><li>Webcam and Headset</li><li>i5 processor and higher</li><li>Fibre internet with a wired Ethernet connection</li><li>Backup power solution</li><li>Microsoft Teams / Office 365</li></ul><p>Applications that do not meet the minimum technical requirements will not move forward in the process.</p><p><br></p><p><strong>Hiring Process</strong></p><p>Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.</p><p>The process includes:</p><ol><li>Resume review</li><li>Prescreen questionnaire</li><li>One-way video interview</li><li>First live interview via Teams on laptop/computer</li><li>Second interview via Teams on laptop/computer</li><li>Client interview via Teams on laptop/computer</li></ol><p><br></p><p><strong>Please note:</strong></p><ul><li><strong>Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.</strong></li><li><strong>All resumes must be submitted in English to be considered for this position.</strong></li><li><strong>Interviews are only allowed to be conducted via laptop/computer</strong></li></ul> <br><h3>Requirements</h3> <p><strong>Requirements</strong></p><ul><li>Native fluency in English and French-Canadian</li><li><strong>Strong preference for candidates with an authentic Québécois dialect</strong></li><li>Previous customer service or customer support experience required</li><li>Experience handling phone, email, and chat support is preferred</li><li>Excellent verbal and written communication skills</li><li>Strong listening and problem-solving abilities</li><li>Comfortable working independently in a remote environment</li><li>Reliable high-speed internet connection and professional remote work setup</li><li>Ability to multitask and manage multiple customer interactions efficiently</li><li><strong>MUST BE LOCATED IN SOUTH AFRICA</strong></li></ul><p><br></p><p><strong>Preferred Qualifications</strong></p><ul><li>Experience with warranty claims or product support</li><li>Experience working with North American customers</li><li>Call center or contact center experience</li><li>CRM or ticketing system experience</li></ul>