Outbound Patient Scheduling Representative at Resolv.Global
Mexico
<p><strong>Help patients get the care they need while building a rewarding remote career.</strong></p><p>We're looking for motivated English/Spanish Bilingual Patient Scheduling Representatives who thrive in a fast-paced, goal-oriented environment. If you're confident on the phone, enjoy connecting with people, and know how to turn conversations into appointments, we'd love to meet you.</p><p>In this role, you'll proactively contact patients to schedule important preventative and follow-up healthcare appointments. Every conversation you have helps someone take the next step toward better health.</p><p>This is a permanent independent contractor opportunity with weekly USD payments and long-term growth potential.</p><p><br></p><p><strong>What We Offer</strong></p><ul><li>$5.50 USD per hour</li><li>Paid weekly in arrears</li><li>Full-time, 40 hours per week</li><li>Paid training</li><li>Permanent independent contractor opportunity</li><li>Work from home anywhere in Mexico</li><li>Be part of a growing healthcare support program with future expansion opportunities</li></ul><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Make 125+ outbound calls per day</li><li>Schedule preventative and follow-up healthcare appointments</li><li>Educate patients on the importance of routine healthcare</li><li>Build trust and rapport with patients</li><li>Handle objections professionally while maintaining empathy</li><li>Accurately document every interaction</li><li>Meet productivity, quality, and appointment conversion goals</li><li>Protect confidential patient information and follow HIPAA requirements</li></ul><p><br></p><p><strong>Hours of Operation</strong></p><p>Monday to Thursday:</p><ul><li>8:00 AM - 7:00 PM EST</li></ul><p>Friday:</p><ul><li>8:00 AM - 5:00 PM EST</li></ul><p>Schedules will fall within these operating hours.</p><p><br></p><p><strong>Technical Requirements (Essential)</strong></p><p>To be considered, candidates must meet all technical requirements below:</p><ul><li>Windows 11 PC (Mac not supported)</li><li>16 GB RAM</li><li>Dual monitors</li><li>Webcam and headset</li><li>i5 processor or higher</li><li>Fibre internet with a wired connection (Ethernet cable)</li><li>Backup power solution</li><li>Microsoft Teams / Office 365</li></ul><p>Applications that do not meet the minimum technical requirements may not move forward in the process.</p><p><br></p><p><strong>Application Process</strong></p><p>To ensure fairness and consistency, all applicants must complete every stage of the hiring process.</p><p>Applicants selected to move forward will complete:</p><ol><li>Application Form</li><li>Prescreen Questionnaire</li><li>Video Interview</li><li>Live interview</li><li>Final Interview</li></ol><p><br></p><p><strong>Please note: All resumes must be submitted in English to be considered for this position.</strong></p> <br><h3>Requirements</h3> <p><strong>We're Looking For Someone Who</strong></p><ul><li>Is fluent in English and Spanish (spoken and written)</li><li>Has outbound calling, appointment setting, sales, or customer service experience</li><li>Is confident speaking with people throughout the day</li><li>Enjoys working toward measurable goals and KPIs</li><li>Can multitask between multiple systems</li><li>Is organized, reliable, and self-motivated</li><li>Communicates with empathy and professionalism</li></ul><p><br></p><p><strong>Preferred Experience</strong></p><ul><li>Appointment setting</li><li>Outbound sales</li><li>Healthcare scheduling</li><li>Call center experience</li><li>Salesforce, Five9, or similar CRM/contact center software</li></ul>
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