Remote Bilingual Patient Support Agent at Resolv.Global

Mexico

<p><strong>We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team. </strong></p><p><strong></strong>In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.</p><p>This is a fully remote, full-time position open to candidates based in Mexico. If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you.</p><p><br></p><p><strong>What You Will Do</strong></p><ul><li>Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats</li><li>Schedule patient appointments and manage changes or cancellations</li><li>Provide patients with clear pre-appointment and post-appointment instructions</li><li>Follow up with patients as needed to ensure they have the information they need</li><li>Support clinic operations with coordination and administrative tasks</li><li>Maintain accurate records of all patient interactions</li><li>Handle multiple communication channels at the same time while keeping a calm, professional tone throughout</li></ul><p><br></p><p><strong>Contract &amp; Compensation</strong></p><ul><li><strong>$5.50 USD per hour</strong></li><li>Paid weekly in arrears</li><li>Independent contractor position</li></ul><p><br></p><p><strong>Important Information</strong></p><ul><li>This is a fully remote opportunity</li><li>Candidates must be fluent in English and Spanish</li><li><strong>Applications and resumes must be submitted in English</strong></li><li>Only candidates based in Mexico will be considered for this posting</li><li><strong>We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.</strong></li></ul><p><br></p><p><strong>Hiring Process</strong></p><p>To ensure fairness and consistency, all applicants must complete every stage of the hiring process.</p><p>Our process includes:</p><ol><li>Resume Review</li><li>Pre-Screen Questionnaire</li><li>One-Way Video Interview</li><li>Pre-Screen Interview</li><li>Live Interviews</li><li>Background Check</li></ol> <br><h3>Requirements</h3> <p><strong>What We’re Looking For</strong></p><ul><li>Full professional fluency in both English and Spanish, written and spoken</li><li>At least 1 year of experience in customer service, patient support, or a similar client-facing role</li><li>Proven experience working in a fully remote role</li><li>Strong written communication skills with attention to grammar and clarity</li><li>Comfortable learning and navigating multiple software tools and platforms</li><li>A stable internet connection and a dedicated, quiet home workspace</li><li>Strong organizational skills and the ability to manage multiple tasks at once</li><li>A patient, empathetic, and professional communication style at all times</li><li>Currently residing in Mexico</li><li>CRM experience</li><li>Appointment scheduling experience</li><li>Inbound and outbound phone calls, email, text messages, and web chat experience</li></ul>