Customer Service Representative at Revamped Home Security

United States

<div dir="ltr"><h1>Customer Service & Administrative Specialist (Remote)</h1><p><strong>Revamped Security Solutions, LLC | ADT Authorized Dealer</strong></p><p><strong>Location:</strong> Remote (after approximately 2 weeks of paid, in-person training in Richardson, TX)<br><strong>Job Type:</strong> Full-Time<br><strong>Salary:</strong> $36,400 per year</p><h2>About the Role</h2><p>Revamped Security Solutions is seeking a professional and customer-focused <strong>Customer Service & Administrative Specialist</strong> to join our team. In this role, you'll provide exceptional customer support while assisting with account management, billing, payment processing, and administrative tasks.</p><p><strong>We're hiring immediately and looking for someone who is dependable, organized, and enjoys helping customers.</strong></p><h2>What We Offer</h2><ul><li><p>$36,400 annual salary</p></li><li><p>Medical, dental, and vision insurance</p></li><li><p>Paid time off</p></li><li><p>401(k) with a 5% company match</p></li><li><p>Company-provided laptop</p></li><li><p>Remote work after approximately 2 weeks of paid, in-person training</p></li></ul><h2>Schedule</h2><ul><li><p><strong>Monday – Friday:</strong> 1:00 PM – 9:00 PM (1-hour lunch)</p></li><li><p><strong>Saturday:</strong> 9:00 AM – 2:00 PM</p></li><li><p>40-hour work week</p></li></ul><h2>Responsibilities</h2><ul><li><p>Answer incoming customer calls and provide outstanding service.</p></li><li><p>Assist with billing questions, payments, and account updates.</p></li><li><p>Coordinate service appointments with internal teams.</p></li><li><p>Maintain accurate customer records and documentation.</p></li><li><p>Support daily administrative tasks, including CRM updates and data entry.</p></li></ul><h2>Qualifications</h2><ul><li><p>Strong customer service and communication skills</p></li><li><p>Organized with excellent attention to detail</p></li><li><p>Previous customer service or administrative experience preferred</p></li><li><p>Comfortable using computers, CRM systems, and Microsoft Office or Google Workspace</p></li><li><p>Ability to work independently in a remote environment</p></li><li><p>Quiet workspace and reliable high-speed internet required</p></li><li><p><strong>Bilingual (English/Spanish) is a plus but not required</strong></p></li></ul><p>If you're looking for a stable career with excellent benefits and growth opportunities, we'd love to hear from you. <strong>Apply today—we're hiring immediately!</strong></p></div>