IT Support Technician at Revelation Pharma LLC

United States

$40k - $50k

<div><p data-pasted="true"><strong>Job Summary:</strong></p><p>The IT Support Technician provides technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures the smooth operation of IT systems by troubleshooting problems, maintaining equipment, and delivering excellent customer service.</p><p><strong><strong data-pasted="true">Job Activities and Responsibilities</strong>: The responsibilities listed below are subject to change.</strong></p><ul type="disc"><li>Handle user inquiries via phone, email, or in person regarding hardware, software, and network issues.</li><li>Work within our ticketing system to diagnose and resolve technical problems promptly and efficiently.</li><li>Install, configure, and maintain computer systems, peripherals, and software applications.</li><li>Assist with onboarding and offboarding processes, including setting up user accounts and devices.</li><li>Document support requests, resolutions, and maintain accurate records in the ticketing system.</li><li>Collaborate with other IT team members to escalate and resolve complex issues.</li><li>Ensure compliance with company IT policies and security protocols.</li><li>Assist with procurement, both in the ordering and setup of new equipment.</li></ul><p><strong><strong data-pasted="true">Qualifications and Education Requirements:</strong></strong></p><ul type="disc"><li><strong>Education:</strong> Associate or Bachelor&rsquo;s degree in Information Technology or Computer Science (degree not required based on relevant experience)</li><li><strong>Experience:</strong> 1-2 years of IT support or helpdesk experience.</li><li><strong>Skills:</strong>&nbsp;<ul type="circle"><li>Working knowledge of Windows operating systems.</li><li>Working knowledge of M365 and related products.</li><li>Familiarity with networking concepts (TCP/IP, DNS, DHCP).</li><li>Proficiency in troubleshooting hardware and software issues.</li><li>Excellent communication and customer service skills.</li><li>Ability to prioritize tasks and work independently.</li></ul></li></ul><p><br></p><p data-pasted="true"><strong>Physical Requirements:</strong></p><ul type="disc"><li>Ability to sit for extended periods.</li><li>Effective communication skills via telephone and email.</li><li data-pasted="true">Ability to lift forty (40) pounds. Moving, lifting, or carrying boxes.</li><li>Fine Motor Skills&nbsp;</li><li>Visual acuity</li></ul><p><strong>&nbsp;</strong></p><p><strong>Benefits:</strong></p><ul><li>Health care insurance (medical, dental, vision)</li><li>Life Insurance</li><li>Supplemental Insurance&nbsp;</li><li>PTO</li><li>401K matching</li><li>Sick leave</li></ul></div>