Is the Customer Support Specialist - Benefits Marketplace position at Rippling fully remote?

Yes, this Customer Support Specialist - Benefits Marketplace position at Rippling is a remote position. The role is available for candidates in United States.

What benefits does Rippling offer for this position?

Rippling offers the following benefits: Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off.

Customer Support Specialist - Benefits Marketplace at Rippling

United States

<div><body><h2 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:start;padding-left:0px;'>About the team</h2>The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform. At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling. <h2 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:start;padding-left:0px;'>What you will do</h2><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.</li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment.</li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.</li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.</li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.</li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.</li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.</li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met. </li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction. </li></ul>What you will need<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:8pt 0px 0pt;font-size:11pt;line-height:1.92;letter-spacing:0.25px;">Associate's or Bachelor's degree</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.92;letter-spacing:0.25px;">1-4 years of customer support experience in a SaaS business</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.92;letter-spacing:0.25px;">Demonstrated experience in problem-solving and troubleshooting a SaaS product with attention to detail</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.92;letter-spacing:0.25px;">Time management skills and ability to prioritize</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.92;letter-spacing:0.25px;">Excellent communication skills, both written and verbal (in English)</li><li style="color:rgb(0,0,0);margin:0pt 0px 8pt;font-size:11pt;line-height:1.92;letter-spacing:0.25px;">Able to work Monday - Friday 9 AM - 5:30 PM PST </li></ul> Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email <a href="mailto:accomodations@rippling.com" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;">accomodations@rippling.com</a>. The final compensation offered to a successful candidate will depend on several factors, including but not limited to, location, experience, education, training, and business need. This position may also be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy. Successful candidates hired for this role may also be eligible to participate in the company's benefits programs, which may include, medical, dental, vision, life insurance, retirement benefits, and/or paid time off, as determined by company policy. Tier 2: $23.49 per hourTier 3: $22.19 per hour</body></div>

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Remote Opportunity

Customer Support Specialist - Benefits Marketplace

Join Rippling as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Customer Support Specialist - Benefits Marketplace

Rippling

Full Time

5 weeks ago

About the team The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform.

United States

Customer Success

Mid

Customer Support

SaaS

Problem Solving

+5 more

Job Description

About the team

The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.

At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.

What you will do

Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.
Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment.
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

What you will need

Associate's or Bachelor's degree
1-4 years of customer support experience in a SaaS business
Demonstrated experience in problem-solving and troubleshooting a SaaS product with attention to detail
Time management skills and ability to prioritize
Excellent communication skills, both written and verbal (in English)
Able to work Monday - Friday 9 AM - 5:30 PM PST

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

The final compensation offered to a successful candidate will depend on several factors, including but not limited to, location, experience, education, training, and business need. This position may also be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy. Successful candidates hired for this role may also be eligible to participate in the company's benefits programs, which may include, medical, dental, vision, life insurance, retirement benefits, and/or paid time off, as determined by company policy.

Tier 2: $23.49 per hour

Tier 3: $22.19 per hour

Benefits

Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off

Skills

Customer Support

SaaS

Problem Solving

Troubleshooting

Time Management

Communication

CRM

Technical Support

Ready to Apply?

Join Rippling today

Posted 5 weeks ago

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