CX Writer - Octopus by RTG - Remote - Immediate Hiring at robusta

Worldwide

<p>We are looking for a CX Writer to join our team and help create clear, engaging, and customer-centric experiences across digital and customer touchpoints.</p><p>The ideal candidate will combine strong writing and communication skills with a solid understanding of Customer Experience (CX), customer journeys, Voice of Customer (VOC), and user needs. You will work closely with CX, Product, UX/UI, Marketing, and other cross-functional teams to turn customer insights into effective content and communication.</p>Key Responsibilities<ul><li>Create and optimize customer-facing content across different customer touchpoints and channels.</li><li>Translate customer insights, feedback, and Voice of Customer (VOC) data into clear and customer-centric content.</li><li>Review customer journeys and identify opportunities to improve communication, messaging, and overall customer experience.</li><li>Develop and refine content for digital products, services, customer communications, FAQs, guides, notifications, and other customer touchpoints.</li><li>Ensure content is clear, consistent, easy to understand, and aligned with the customer journey.</li><li>Collaborate with CX, Product, UX/UI, Marketing, and business teams to ensure content supports both customer and business objectives.</li><li>Conduct research and analyze customer feedback to understand customer needs, pain points, and expectations.</li><li>Support customer journey mapping and identify content or communication gaps across different stages of the journey.</li><li>Participate in usability testing and incorporate customer feedback into content improvements.</li><li>Contribute to service and product launches by developing or reviewing customer-facing communication and content.</li><li>Maintain consistency in tone, terminology, and messaging across customer touchpoints.</li><li>Use data and customer feedback to continuously measure and improve the effectiveness of customer communications.</li></ul> <ul><li>3+ years of experience in Customer Experience, CX Content, UX Writing, Content Writing, Customer Communications, or a related field.</li><li>Strong writing and editing skills with the ability to simplify complex information and communicate it clearly.</li><li>Strong understanding of customer journeys, customer pain points, and customer-centric design.</li><li>Experience working with Voice of Customer (VOC), customer feedback, or customer research.</li><li>Experience creating customer-facing content for digital or service environments.</li><li>Good understanding of UX principles, usability, and information architecture.</li><li>Ability to work collaboratively with cross-functional teams including Product, UX/UI, Marketing, and CX.</li><li>Strong analytical and problem-solving skills with a data-driven mindset.</li><li>Excellent communication and stakeholder management skills.</li><li>Excellent command of English and Arabic, both written and spoken.</li></ul>