Customer Success Manager- Workforce at SambaSafety

United States

$95k - $120k

Who we are: Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community. We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post [https://sambasafety.com/blog/top-workplace-in-co-2020/], Albuquerque Journal, Sacramento Bee, and Built In Colorado [https://sambasafety.com/blog/sambasafety-named-top-company-to-work-for-in-colorado/]. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor [https://www.glassdoor.com/Reviews/SambaSafety-Reviews-EI_IE446025.0,11.htm?sort.sortType=RD&sort.ascending=false&filter.defaultEmploymentStatuses=true&filter.defaultLocation=true&filter.language=eng]. SambaSafety’s Customer Success organization oversees retention, growth, and service for our largest, most strategic customers. We are seeking a Senior Customer Success Manager to own and grow one of our most complex, strategic enterprise customers. This role requires a unique blend of executive presence, relationship-building, curiosity, patience, and operational rigor to navigate a large, guarded organization and elevate the partnership beyond transactional support.  This is not a high-volume CSM role. It is a deep, strategic, long-horizon engagement that rewards persistence, critical thinking, and credibility.  What You'll Do:  * Serve as the primary strategic partner for our largest gig customer (Uber), operating at executive levels across multiple functions, in addition to another small set of customers  * Build and expand stakeholder relationships beyond procurement into product, engineering, compliance, legal, and risk teams  * Navigate guarded, slow-moving stakeholders with curiosity and patience — without becoming aggressive or disengaged  * Reframe transactional requests into outcome-oriented conversations tied to risk, compliance, and business impact  * Lead a pod model alongside a technical account lead and CSR, delegating tactical work while maintaining strategic ownership  * Understand and articulate data flows and workflows across integrated systems without requiring deep coding skills  * Proactively track open questions, dependencies, and follow-ups to maintain momentum  * Act as an internal advisor to other CSMs on enterprise navigation, procurement strategy, and exec engagement  What Success Looks Like (6–12 Months):  * Uber and your other customers views you as a trusted advisor, not just a vendor contact  * Key relationships extend well beyond procurement into business and operational leadership  * Ambiguous or transactional requests are consistently clarified and reframed before action  * Internal teams describe you as organized, proactive, and easy to partner with  * Momentum is maintained even when answers are slow or incomplete  * Layered model is running cleanly CSR handles tactical, you own strategic   What We're Looking For  Required:  * Proven experience managing large, complex enterprise accounts at senior levels  * Strong stakeholder navigation in matrixed, politically complex organizations  * Demonstrated ability to rebuild or re-establish relationships with guarded, slow-moving customers  * Excellent discovery and reframing skills — understands the real question behind the question  * Ability to discuss data workflows and systems thinking credibly (no coding required)  * Exceptionally strong follow-up, organization, and ownership discipline  * Communication style that is tactfully direct — can push without burning trust  Nice to Have:  * Experience in gig economy, risk, compliance, insurance, or transportation domains  * Prior exposure to highly matrixed or regulated environments (e.g., Uber, Lyft, similar)  * Experience partnering with TAMs or engineering teams on complex integrations  * Background coaching or mentoring other CSMs on enterprise strategy  Benefits and Perks: * Flexible and generous Paid Time Off and Paid Volunteer Days * 401k Employer Match * Generous Healthcare Benefits * Up to 12 weeks paid time off for maternity leave based on tenure * Wellness &Tuition Reimbursement * Flexible Work Arrangements * Lots of SambaSafety swag & SambaSafety Events Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion. SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics. Come join us to find out for yourself what all the excitement is about!