Fraud Operations Analyst at Sezzle

Entry

Fraud Analysis

Risk Management

Data Analysis

+5 more

Job Description

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role:

We are seeking a talented and motivated Shopper Risk Fraud Operations analyst who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. As part of optimizing the online shopping experience, Sezzle constantly monitors users and transactions for abusive or fraudulent behavior. Our Fraud Operations team reviews suspicious activity flagged by Sezzle’s fraud detection system or escalated from Customer Support agents. Fraud Operations Analysts will block users deemed fraudulent or risky, and clear false positive flags from our automated systems and support agents. We monitor for new trends in fraudulent behavior and continuously evolve our policies and procedures to stay one step ahead. We are looking for a teammate who can work one of the shifts listed below full-time:

Monday -Friday between 9:00 am and 5:30 pm - local time (Central time zone).

This will be a non-exempt/hourly position. Due to the requirements of the position, only English resumes will be accepted.

Compensation:

For this Fraud Operations Analyst the compensation range is $1,500 - $2,000 USD GROSS per month as a contractor. This range is designed to reflect the skills, experience, and value brought to the team, ensuring competitive and fair pay within the industry.

What You'll Do:

Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
Understand our systems and tools; investigate account patterns through data analysis.
Research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
Handle escalations from internal and external stakeholders in a professional and efficient manner.

What We Look For:

Bachelor's degree from an accredited institution
Minimum 1 year of experience in investigating and resolving fraud incidents
Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
Attention to detail and ability to multitask
Excellent problem-solving and analytical skills
Strong business judgment and communication skills
Ability to self-start and work with minimal supervision after training
Able to work through holidays
Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.

Preferred Qualifications

Minimum 1 year of experience in investigating and resolving fraud incidents
Work experience in fintech, payments, lending, banking, or financial institutions is a plus
Degree in statistics, math, finance, economics, or related quantitative discipline; graduate degree a plus
Experience in using database query language (e.g. SQL, etc), and data processing and analytics tools such as Python / R / SAS is a plus
Ideal candidate will be available to start within two weeks following an offer

About You:

You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
You earn trust - you listen attentively, speak candidly, and treat others respectfully.
You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

#Li-remote #Full-Time

Requirements

monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
understand our systems and tools; investigate account patterns through data analysis.
research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
maintain or exceed established service level agreements (slas) for timely resolution of queued cases to minimize potential losses.
handle escalations from internal and external stakeholders in a professional and efficient manner.

Skills

Fraud Analysis

Risk Management

Data Analysis

Transaction Monitoring

Problem Solving

Analytical skills

Communication Skills

Attention to Detail

Ready to Apply?

Join Sezzle today

Salary Range

$1.5k - $2k

Posted 4 weeks ago

More Data roles you might like

Discover similar opportunities from companies that are also hiring remotely.

Customer Support Analyst

RevSpring

Full Time

6 hours ago

Job Title:  Customer Support Analyst   Job Summary:  The Customer Support Analyst is a Tier 1 role that owns incoming customer issues from intake through resolution or handoff.

United States

Data Science

Entry

Troubleshooting

Customer Support

Zendesk

+5 more

EHR Certified Systems Analyst II (MyChart, Welcome, Hello World)

Adventist Health

Full Time

$94.083k - $141.125k

6 hours ago

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

United States

Data Science

Mid

EHR

MyChart

System analysis

+5 more

Sr. Fabric Technical Data Architect

Hermanson Company

Full Time

$165k - $195k

6 hours ago

Hermanson Company is a standout Mechanical company that has been doing business in the Puget Sound area since 1979. Over the last four decades we have grown from a family owned sheet metal contractor to a partner led full service mechanical construction, design and maintenance provider playing a…

Worldwide

Data Science

Staff

Microsoft Fabric

Data Architecture

Data engineering

+5 more

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Major Account Manager, SLED

Fortinet

Full Time

$220k - $280k

6 hours ago

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere.

United States

Fanatics Betting & Gaming

Staff

Account Management

Negotiation

Enterprise network security

+5 more

Sr Principal Consultant - Construction & Energy - NetSuite Managed Services (ACS)

Oracle

Full Time

$87k - $187k

6 hours ago

The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant with Construction & Energy industry expertise.

United States

Remote readiness · 15/100

Design

Product Design

Senior

NetSuite ERP

Project Accounting

Field Service Operations

+5 more

Technical Product Manager, Core Banking

Panacea Financial

Full Time

6 hours ago

Position Summary We're looking for a Technical Product Manager to lead the technical architecture, integration, and evolution of our core banking platform.

United States

Product

Product Management

Senior

Technical Product Management

Core Banking

System migration

+5 more

Staff Platform Engineer - Core

Full Time

$200k - $250k

6 hours ago

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics…

United States

DevOps / SRE

Staff

Platform engineering

Kubernetes

AWS

+5 more

Senior Ruby on Rails Developer

Virtual Staff 365

Full Time

6 hours ago

Our client is an established FinTech company delivering innovative digital solutions to major global brands. They operate in a fast-paced, collaborative environment with an enduring focus on quality, performance, and modern technology.

Worldwide

Senior

Ruby on Rails

PostgreSQL

RESTful APIs

+5 more

Software Development Manager - Growth

Jane

Full Time

$168k - $262.5k

6 hours ago

About The Role Hi, I'm Vivek, and I lead Product Growth at Jane. I've spent the last decade building and scaling growth engines at high-growth companies, and I joined Jane this year to build our first dedicated Growth group.

Canada

Senior

Software Development

People Management

Product-Led Growth

+5 more

Consultor SAP Successfactors LMS

HR PATH

Full Time

6 hours ago

HR PATH HR Path Group, a global leader in HR consulting, helps clients with their HR transformation projects, covering both human and HRIS (Human Resources Information System) aspects.

Brazil

Mid

LMS

HRIS

Requirement Gathering

+5 more

Cardiovascular Disease Specialist – Lubbock, TX

Merck

Full Time

$79.2k - $167.2k

6 hours ago

As a Cardiovascular Disease Specialist, you will drive meaningful patient impact by leveraging our scientific expertise and serving as the primary contact for customers within your assigned territory.

United States

Senior

Account Management

Customer Relationship Management

Health Economics

+5 more

Influencer Marketing Coordinator

Wm Bolthouse Farms Inc

Full Time

$0.027k - $0.03k

6 hours ago

THE ROLE: • This position will report to the: Influencer Marketing Manager • Travel Requirement: Minimal • Location : Remote based in the Los Angeles area • FLSA Status: Non-Exempt • Employment Category: Full time regular • Pay Range: $27-$30/hr + Annual Bonus Opportunity Generous Brands is…

United States

Marketing

Growth Marketing

Entry

Influencer Marketing

Social media management

Campaign Management

+5 more

Sr. Engineer, AI & Automation

Foot Locker

Full Time

$125k - $155k

6 hours ago

Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both.

United States

Machine Learning

Senior

Python

SQL

Generative AI

+5 more

Software Engineer 2

WEXWEXUS

Full Time

$96.1k - $115.5k

6 hours ago

This is a remote position; however, the candidate must reside within 30 miles of one of the following locations: Boston, MA; San Francisco Bay Area, CA; Dallas, TX; Salt Lake City, UT; Seattle, WA; and Portland, ME About the Team/Role Are you excited about building solutions that expand fleet…

United States

Mid

Java

Spring Boot

Full Stack Development

+5 more

Sr. Customer Engineer

Pendo

Full Time

$193.393k - $241.742k

6 hours ago

The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical…

United States