Account Manager III at Sinch

United States

$115k - $144k

<p>Account Manager III<br><br>United States (Remote)<br><br>JOB DESCRIPTION<br><br>ABOUT SINCH<br><br>Sinch is pioneering the way the world communicates. More than 200,000 businesses —<br>including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s<br>Customer Communications Cloud to power engaging customer experiences through<br>mobile messaging, voice, and email.<br>Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy.<br>Our AI-infused Super Network, APIs, and applications ensure you can connect with your<br>customers reliably and securely, at every step of their journey.<br>At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These<br>values are our foundation!<br><br>DESCRIPTION<br><br>Build Relationships. Grow Accounts. Own a SMB &amp; Mid-Market Account Portfolio.<br>We’re looking for a relationship-driven Account Manager to join our Sinch team,<br>supporting our Small and Mid-Market customer segments.<br>This isn’t a high-volume cold calling role. You’ll own and grow a defined portfolio of SMB<br>&amp; Mid-Market customers, focusing on long-term partnerships, consultative selling,<br>customer retention, and account expansion. If you enjoy owning customer relationships,<br>uncovering business needs, developing strategic account plans, and helping customers<br>get more value from their communication strategy, this is a great fit.<br><br>What You’ll Do<br>Manage and grow a portfolio of SMB and Mid-Market accounts<br>Act as a trusted advisor — understand customer needs, business objectives, and<br>communication strategies and align solutions to their goals<br>Drive revenue growth through cross-sell and upsell opportunities within the SMB &amp; Mid-<br>Market customer base.<br>Key Responsibilities:<br> Identify opportunities to expand customer usage, introduce new use cases,<br>and increase product adoption<br> Own customer retention and renewal efforts, proactively identifying risks<br>and developing strategies to protect recurring revenue<br> Conduct regular business reviews and customer meetings to demonstrate<br>value, understand evolving needs, and identify growth opportunities<br> Develop strategic account plans and maintain accurate account information,<br>opportunity management, and forecasting in CRM<br> Partner cross-functionally with Sales, Customer Success, Support, Product,<br>and Marketing teams to deliver an exceptional customer experience<br>WHAT YOU BRING<br> Experience in account management, customer success, SaaS sales, or a<br>related customer-facing role<br> Strong relationship-building and consultative selling skills<br> Ability to manage and grow a portfolio of SMB and Mid-Market customers<br> Ability to identify customer needs and translate them into business and<br>revenue opportunities<br> Comfortable managing multiple accounts, priorities, and sales opportunities<br>independently<br> Strong business acumen with the ability to understand customer objectives<br>and communicate the value of technology solutions<br><br>REQUIREMENTS<br><br> A bachelor's degree and a minimum of 2 years of related experience; or an<br>advanced degree without experience; or equivalent work experience.<br> Excellent communication and relationship-building skills.<br> Strong analytical skills with the ability to develop strategic account plans<br>and identify customer growth opportunities.<br> Proficiency in CRM software and account management tools.<br> Demonstrated ability to manage customer relationships while achieving<br>revenue, retention, and expansion goals.<br> Experience with SaaS, technology, messaging, communications, marketing<br>technology, or a related industry.<br>PREFERRED REQIREMENTS:<br> Experience selling SaaS or communication technology solutions to SMB and<br>Mid-Market customers<br> Experience with SMS, business messaging, email marketing, or customer<br>engagement solutions<br> Experience managing recurring revenue, renewals, upsell, cross-sell, and<br>expansion opportunities<br>If you’re an account management professional who thrives on relationships,<br>consultative selling, and growing customer partnerships — not just transactions —<br>we’d love to connect.<br>This role is primarily remote, but candidates must reside near one of our hub locations<br>for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO;<br>Seattle, WA<br><br>OUR HIRING PROCESS<br><br>We are committed to ensuring a recruitment process that is fair, objective, consistent,<br>and inclusive. Our approach includes structured, competency-based interviews designed<br>to evaluate your skills, experience, and qualifications relevant to the role. At times, we<br>may include a data-driven assessment to enhance our hiring success and identify<br>candidates likely to excel.<br>We believe in a two-way process and encourage you to ask questions throughout the<br>journey. If this role isn't what you're looking for, please explore the other opportunities<br>listed on our career page: https://www.sinch.com/careers/. No matter who you are, we<br>hope you find an exciting path forward - hopefully with us!<br>Benefits<br><br> STAY HEALTHY: We offer comprehensive market competitive medical, dental,<br>and vision plans. A variety of supplemental plans are also provided to meet your<br>individual needs including access to telehealth for all participants.<br> CARE FOR YOURSELF: Take advantage of our free virtual counselling resources<br>through our global Employee Assistance Program. Your mental health is as<br>important as your physical health.<br> SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k)<br>options including an employer match for all participants.<br> TAKE A BREAK: Enjoy a generous paid time off program. We value balance and<br>understand that performance at work requires time to rest at home and/or<br>rejuvenate on vacation.<br> PUT FAMILY FIRST: We know that families can be built in a variety of ways;<br>therefore, we offer paid parental leave and family planning support.<br> WORK WHEREVER: Our flexible remote work offerings allow you to work<br>wherever you are the most productive and successful. It is what you do, not where<br>you work, that matters.<br> MAKE AN IMPACT: Support betterment in your community and beyond by taking<br>paid time off to support a volunteer program of your choice.<br><br>The estimated total annual on-target earnings (OTE) for this role are $115,,000 -<br>$144,,000. The annual starting base salary for this position is $92,000 - $115,000. Factors<br>that may affect starting pay within this range include geography/market, skills,<br>education, experience, and other qualifications. In addition to base salary, this position is<br>eligible to participate in the Company’s commission plan, with a target commission<br>opportunity equal to 45% of annualized base salary, subject to the terms of the applicable<br>commission plan.<br><br>This role will be accepting applications until August 18, 2026 at a minimum. Please note<br>that the application timeline may be flexible to accommodate a comprehensive<br>candidate evaluation process.</p>