Sr Account Manager at Sinch

Senior

Job Description

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

As a Senior Account Manager at Sinch, you will take ownership of a portfolio of high-value client accounts, serving as a strategic partner and trusted advisor. Your primary focus will be to drive account growth, ensure long-term client satisfaction, and deliver exceptional service that aligns with client goals and business objectives.

In this role, you’ll lead the development and execution of strategic account plans, identifying new opportunities for expansion while ensuring delivery of tailored, value-driven solutions. By building strong, consultative relationships and staying attuned to industry trends and client priorities, you’ll position Sinch as a proactive, forward-thinking partner. You will also monitor account performance closely, providing actionable insights and regular reporting to both clients and internal stakeholders.

This is an ideal opportunity for a relationship-focused, growth-minded professional who thrives in a client-facing role and is passionate about delivering impact through collaboration, strategy, and execution.

Your Impact & Responsibilities

Strategic Account Management: A focused approach to managing high-value client relationships by aligning with their long-term goals, creating tailored solutions, and driving mutual growth and success. This skill emphasizes building trust, identifying opportunities for expansion, and ensuring sustained client satisfaction.
Opportunity & Pipeline Management - The process of identifying, organizing, and tracking sales opportunities within the pipeline to prioritize efforts, forecast revenue, and ensure a consistent flow of deals toward closure. This skill focuses on efficiency and maximizing outcomes from available opportunities.
Value Proposition - Effectively communicating the value and benefits of the solution to the client, ensuring alignment with their needs and securing buy-in.
Prospecting Effectiveness - Prospecting Effectiveness involves utilizing various methods and tools to effectively identify, engage, and convert potential prospects into leads. It includes asking for referrals, creating compelling prospecting messages, leveraging social media, and educating prospects.
Negotiation Skills - Engaging in negotiations to achieve mutually beneficial agreements, balancing client satisfaction with organizational
Market & Vertical Intelligence - In-depth understanding of the market, including key players, competitive landscape, and emerging trends. This knowledge helps identify potential leads and opportunities for business growth. We should be specific here, Messaging, Voice, Email, Contact Centers.

REQUIREMENTS

A minimum of 8 years of related experience with a bachelor's degree; or 6 years a master's degree; or a PhD with 3 years' experience; or equivalent experience.
Experience in Enterprise Level account management, Enterprise sales, or Enterprise customer success in the technology sector.
Proven track record of managing complex client relationships and driving account growth.
Strong leadership and mentoring skills with the ability to inspire cross-functional teams.
Exceptional communication, negotiation, and problem-solving skills.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

BENEFITS

STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position ranges $125,000.00 - $155,000.00 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan and are based on performance. This role will be accepting applications until March 31st, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration:

Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA

Requirements

Take ownership of a portfolio of high-value client accounts
Drive account growth, ensure long-term client satisfaction, and deliver exceptional service
Lead the development and execution of strategic account plans
Identify new opportunities for expansion while ensuring delivery of tailored, value-driven solutions
Build strong, consultative relationships and stay attuned to industry trends and client priorities
Position Sinch as a proactive, forward-thinking partner
Monitor account performance closely, providing actionable insights and regular reporting to both clients and internal stakeholders

Skills

Ready to Apply?

Join Sinch today

Salary Range

$125k - $155k

Posted 7 months ago

More Sales roles you might like

Discover similar opportunities from companies that are also hiring remotely.

Appointment Setter (Telesales, Freelance, Remote)

In Marketing We Trust

Contract

16 hours ago

What In Marketing We Trust is all about We're a technical performance marketing agency, and we exist to solve tough problems in marketing. We bring an engineering mindset to complex marketing situations to deliver scalable performance that generates an exponential return on investment.

Australia

Account Executive

Mid

Telesales

Lead Qualification

Appointment-setting

+5 more

Appointment Setter (Telesales, Freelance, Remote)

In Marketing We Trust

Contract

16 hours ago

Australia

Account Executive

Mid

Telesales

Lead Qualification

Appointment-setting

+5 more

Sales Manager Filtration Africa & Nordics

Imerys

Full Time

16 hours ago

The Company Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025.

France

Account Executive

Senior

Sales Management

Strategic Account Planning

Commercial negotiation

+5 more

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Consultor Oracle Fusion SCM / PLM - Bilingüe Remoto

Towa

Full Time

16 hours ago

📍 Modalidad: Remoto | 🇲🇽 Vacante exclusiva para residentes mexicanos 🗣️ Inglés: Conversacional avanzado indispensable 🕐 Horario: 1:00 PM a 8:00 PM PST (horario de California) 💰 Esquema de contratación: Honorarios 🚀 Sobre la posición Buscamos una persona para la posición de Consultor(a)…

Mexico

Senior

Oracle Fusion Cloud SCM

Supply Chain Management

Product Lifecycle Management

+5 more

Senior Webflow Developer

Brightscout

Full Time

16 hours ago

The Role As a Senior Webflow Developer at BRIGHTSCOUT , you will own the architecture and implementation of complex Webflow websites for B2B tech companies.

Argentina

Senior

Webflow

HTML

CSS

+5 more

QA Analyst

Brightscout

Full Time

16 hours ago

The Role As a Quality Assurance Analyst at BRIGHTSCOUT, you will play a crucial role in ensuring the quality and flawless execution of our digital experiences—across both websites and applications.

Argentina

Data

Data Science

Mid

Quality Assurance

Functional Testing

Visual Testing

+5 more

Assistant Team Leader - FCM After Hours

Flight Centre

Full Time

16 hours ago

  About the Opportunity Join Corporate After Hours and play a key leadership role supporting operational excellence across a 24/7 environment.   As an Assistant Team Leader, you'll work closely with Team Leaders to deliver exceptional service outcomes, support team performance, and foster…

Worldwide

Shuru Technologies Private Limited

Mid

Leadership

Operational Excellence

Customer Service

+5 more

Revenue Operations Specialist (Toronto, Canada)

Fortive

Full Time

16 hours ago

Revenue Operations Specialist Position Overview The Revenue Operations Specialist plays a key role in supporting Intelex's Quote-to-Cash (QTC) process by partnering with Sales, Renewals, Finance, Billing, Legal, and other cross-functional teams.

Canada

Operations

Mid

Revenue Operations

Sales Operations

Salesforce

+5 more

Program Manager

Full Time

16 hours ago

This is a remote position. Shuru is a self-managed technology team specializing in accelerating visions through product, technology, and AI leadership. With a focus on bespoke execution, we deliver impactful solutions that are scalable and designed for success.

Worldwide

Operations

Mid

Scrum

Agile

Jira

+5 more

Candidate Manager, Fixed Term (6 months)

InstantScripts

Contract

AUD 70k - AUD 80k

16 hours ago

Company Description At InstantScripts, we believe healthcare should be accessible, flexible, and driven by excellence. As Australia's leading online medical services provider, we are reshaping how patients access care, and that starts with building an exceptional clinical workforce.

Australia

Mid

Recruitment

Candidate Management

Credentialing

+5 more

DevOps Support Engineer

Buildkite

Full Time

16 hours ago

About Buildkite Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day.

United Kingdom

Ireland

Poland

DevOps / SRE

Senior

Bash

Ruby on Rails

Golang

+5 more

Senior Customer Advocate (English & German)

Boldr

Full Time

17 hours ago

A LITTLE BIT ABOUT Boldr • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. • We are a global team, united by our desire to connect diverse people with common values for boldr impact.

Mexico

Mid

Customer Service

Email Support

Chat support

+5 more

Customer Support Specialist

Pearl Certification

Full Time

$55k - $65k

17 hours ago

About the role The Customer Support Specialist handles front line customer requests and the operational data work that keeps Pearl’s certification and reporting pipeline running.

United States

Customer Success

Customer Success Management

Entry

Customer Support

Data Processing

Ticket Management

+5 more

Sr. Technical Program Manager I (Remote Eligible in Bulgaria)

Smartsheet

Full Time

€38.5k - €47.25k

17 hours ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents.

Worldwide

Operations

Senior

Program Management

Project Management

Change Management

+5 more

Ad Monetization Manager (Remote)

Mode Mobile

Full Time

17 hours ago

Who We Are ( Mode.Inc ) Mode.Inc is the parent company of a portfolio of technology businesses, including Mode Mobile, the creator of EarnOS, a transformational software platform that turns ordinary smartphones into "EarnPhones".

Worldwide