Sr Account Manager at Sinch

United States

$124k - $155k

<p>ABOUT SINCH<br>Sinch is pioneering the way the world communicates. More than 200,000 businesses — including<br>Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud<br>to power engaging customer experiences through mobile messaging, voice, and email.<br>Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused<br>Super Network, APIs, and applications ensure you can connect with your customers reliably and<br>securely, at every step of their journey.<br><br>At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our<br>foundation!<br><br>Description<br><br>As a Senior Account Manager at Sinch, you will be responsible for driving revenue growth across a<br>portfolio of strategic enterprise customers. Your primary focus will be expanding customer investment<br>through increased product adoption through cross-sell opportunities while uncovering new ways to help<br>customers achieve their business objectives. As a trusted advisor, you will build executive relationships,<br>identify growth opportunities, and position Sinch's portfolio to deliver measurable business value and<br>long-term success.<br><br>You will develop and execute strategic account growth plans designed to maximize wallet share and<br>increase customer lifetime value. By uncovering whitespace opportunities, aligning Sinch's solutions to<br>evolving customer needs, and collaborating across internal teams, you will deliver impactful solutions<br>that drive revenue growth while strengthening long-term customer partnerships.<br>This is an opportunity for a highly driven, commercially minded sales professional who thrives in a fast-<br>paced, client-facing environment. We're looking for someone with a strong bias for action, a relentless<br>focus on execution, and a passion for winning. The ideal candidate is energized by growing existing<br>customer relationships, consistently exceeding revenue targets, and turning strategic opportunities into<br>measurable business results.<br><br>Core Competencies:<br>• Account Growth &amp; Expansion, Demonstrates the ability to consistently grow existing customer<br>revenue by expanding product adoption, identifying whitespace opportunities, and increasing<br>wallet share across the Sinch portfolio. Develops and executes strategic account growth plans<br>that align customer business objectives with Sinch solutions, driving cross-sell to deliver long-<br>term revenue growth.<br>• Opportunity &amp; Pipeline Management, Identifying, organizing, and managing sales opportunities<br>throughout the pipeline to prioritize efforts, forecast revenue accurately, and maintain a healthy<br>pipeline. Focuses on maximizing growth opportunities, driving pipeline progression, and<br>consistently delivering revenue objectives.<br>• Value Proposition, effectively communicates the value of Sinch's solutions by aligning<br>capabilities to customer business objectives, articulating measurable outcomes, and securing<br>stakeholder buy-in through compelling business value.<br>• Prospecting Effectiveness, proactively identifies, engages, and develops new opportunities<br>within existing accounts and targeted prospects using a variety of sales strategies and tools.<br>Leverages referrals, strategic outreach, social selling, and customer insights to build pipeline and<br>accelerate growth.<br>• Negotiation Skills, leads commercial negotiations that achieve mutually beneficial outcomes by<br>balancing customer objectives with business goals. Demonstrates strong commercial acumen,<br>manages objections effectively, and drives agreements that maximize long-term value.<br>• Market &amp; Vertical Intelligence, Maintains a deep understanding of industry trends, competitive<br>dynamics, customer challenges, and market opportunities. Appling this knowledge to identify<br>growth opportunities, anticipate customer needs, and position Sinch solutions strategically.<br><br>Qualifications:<br>• A minimum of 8 years of related experience with a bachelor's degree; or equivalent experience.<br>• Experience in enterprise-level direct sales in the technology sector.<br>• Proven track record of consistently growing existing books of business through strategic account<br>expansion, increased product adoption, and revenue growth.<br>• Strong leadership and mentoring skills with the ability to inspire cross-functional teams.<br>• Exceptional communication, negotiation, and problem-solving skills.<br><br>OUR HIRING PROCESS<br>We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our<br>approach includes structured, competency-based interviews designed to evaluate your skills,<br>experience, and qualifications relevant to the role. At times, we may include a data-driven assessment<br>to enhance our hiring success and identify candidates likely to excel.<br>We believe in a two-way process and encourage you to ask questions throughout the journey. If this<br>role isn't what you're looking for, please explore the other opportunities listed on our career page:<br>https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward<br>- hopefully with us!<br><br>Benefits:<br>• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision<br>plans. A variety of supplemental plans are also provided to meet your individual needs<br>including access to telehealth for all participants.<br><br>• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our<br>global Employee Assistance Program. Your mental health is as important as your physical<br>health.<br><br>• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options<br>including an employer match for all participants.<br><br>• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand<br>that performance at work requires time to rest at home and/or rejuvenate on vacation.<br><br>• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we<br>offer paid parental leave and family planning support.<br><br>• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are<br>the most productive and successful. It is what you do, not where you work, that matters.<br><br>• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time<br>off to support a volunteer program of your choice.<br><br>• TREAT YOURSELF: We offer discounts on retail, entertainment and more through our<br>Reward+ program.<br><br>The estimated total annual on-target earnings (OTE) for this role are $225,455 - &nbsp;$281,818.The annual starting base salary for this position is $124,000 – $155,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 45% of annualized base salary, subject to the terms of the applicable commission plan.<br><br>This role will be accepting applications until September 1, 2026 at a minimum. Please note that the<br>application timeline may be flexible to accommodate a comprehensive candidate evaluation process.</p>