Client Success & Process Coordinator at Smart Apartment Data

Mexico

$2.5k - $3.5k

<p></p>About the Role<p>We're looking for someone to own the customer journey after the sale — onboarding, training, follow-ups, and making sure clients get real value from our software. </p><p>You'll work closely with sales, product, accounting, and leadership to build and run the processes that keep customers successful and renewing</p><p></p>What You'll Do<ul><li>Direct the onboarding process for new customers — training, setup, early check-ins</li><li>Run regular follow-ups to catch and solve problems before customers churn. </li><li>Coordinate across teams when issues come up and make sure the right people are involved </li><li>Build and improve workflows — not just follow a checklist, but make it better</li><li>Follow through until issues are resolved and nothing falls through the cracks</li><li>Report what's working, what's not, and what needs attention</li></ul><p></p><p> </p> <p>What you are</p><ul><li>You have experience coordinating people, processes, or projects across different teams </li><li>You don't wait to be told what to do — you spot gaps, ask questions, and move things forward</li><li>You naturally look for what's missing: the question nobody asked, the person who needs to be involved, or the issue that could become a bigger problem </li><li>You're methodical, organized, and strong at following through </li><li>You have excellent written and spoken English </li><li>Your career shows stability and a genuine interest in this type of work</li></ul><p></p><p> </p> <p>We offer:</p><ul><li>Open to candidates in Latin America or Europe</li><li>Salary: $2500–$3500 USD/month (based on experience)</li><li>100% Remote</li></ul>