Customer Success Program Manager at Smart Apartment Data
Worldwide
$2.5k - $3.5k
<p></p>About the Role<p>We need someone to run our customer success program from the ground up — onboarding, training, follow-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time.</p><p></p>What You'll Do<ul><li>Own the customer onboarding-to-retention workflow</li><li>Direct follow-ups and check-ins to catch and solve problems early</li><li>Coordinate across sales, accounting, and product as issues arise</li><li>Build the systems and processes as you go — this role isn't fully defined yet</li><li>Report progress and flag issues before they become bigger problems</li></ul><p></p><p> </p> <p>Who you are</p><ul><li>10-15 years of experience managing people or complex processes</li><li>A track record of taking on responsibility without needing close supervision</li><li>Comfortable working through ambiguity and building structure where none exists</li><li>Excellent written and spoken English</li><li>A career pattern that shows sustained interest in this type of work, rather than frequent shifts between unrelated roles</li></ul><p></p><p> </p> <p>We offer:</p><ul><li>Open to candidates in Latin America or Europe</li><li>Salary: $2500–$3500 USD/month (based on experience)</li><li>100% Remote</li></ul>
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